Accelerating cloud operations : optimizing the enterprise for speed and agility

Many companies move workloads to the cloud only to encounter issues with legacy processes and organizational structures. How do you design new operating models for this environment? This practical book shows IT managers, CIOs, and CTOs how to address the hardest part of any cloud transformation: the people and the processes.Author Mike Kavis (Architecting the Cloud) explores lessons learned from enterprises in the midst of cloud transformations. You'll learn how to rethink your approach from a technology, process, and organizational standpoint to realize the promise of cost optimization, agility, and innovation that public cloud platforms provide.• Learn the difference between working in a data center and operating in the cloud• Explore patterns and anti-patterns for organizing cloud operating models• Get best practices for making the organizational change required for a move to the cloud• Understand why site reliability engineering is essential for cloud operations• Improve organizational performance through value stream mapping Cover 1 Copyright 4 Table of Contents 5 Foreword 7 Preface 11 How to Use This Book 12 O’Reilly Online Learning 12 How to Contact Us 12 Acknowledgments 13 Part I. 15 Chapter 1. Introduction: The Shift to the Cloud 17 Specialization and Silos of Knowledge 19 Patterns and Antipatterns in Cloud Adoption 21 The Wild West 23 Command and Control 24 The Datacenter Mindset Versus the Cloud Mindset 26 Shared Responsibility 28 Use What You Need, Not Just What You Have 30 DevOps 32 Conclusion: People, Processes, Technology 38 Chapter 2. Technology 41 Infrastructure as Code (IaC) 44 CI/CD 48 Immutable Infrastructure 48 Microservices 53 Containers 56 Conclusion: New Tech, New Structure 58 Chapter 3. People 59 T-Shaped Teams 59 Cloud Is Bigger than Just IT 63 Auditing and Finance 63 Procurement 64 Cloud Service Agreements 66 Talent Strategies 67 Recruit 68 Train 68 Retain 70 Conclusion 72 Chapter 4. Process 73 The Software Development Life Cycle 74 Environment Provisioning 77 Deployment Processes 80 Incident Management 82 Security Processes 85 Value Stream Mapping 86 The VSM Methodology 87 Holding a VSM Workshop 90 Conclusion: A Golden Opportunity 92 Part II. 95 Chapter 5. Cloud Operating Models: Implement Your Strategy 97 Anatomy of an Enterprise Cloud Strategy 97 Understanding Cloud Operating Models 99 Operating Model Archetypes 101 Centralized Model 101 Decentralized Model 104 Federated Model 106 Cloud Platform Roles 108 Governance and the Cloud Community of Practice 112 Platform Culture 113 Platform Models 116 Single-Platform Model 117 Distributed Platform Model 118 Hybrid Platform Model 119 Conclusion 120 Chapter 6. Platform Engagement and Support Models 121 Engagement Models 121 White-Glove Service 122 DevOps as a Service 122 No Ops 123 Managed 123 Platform Support Models 124 Single Cloud Model (“All In”) 124 Multicloud Model 124 Hybrid Cloud Model 126 Two-Speed IT 128 Making the Cloud Work for You: Antipatterns and Best Practices 129 Cloud Platform Antipatterns 129 Cloud Platform Best Practices 131 Choosing the Right Model for Your Cloud Maturity Level 134 Conclusion 135 Chapter 7. Cloud Operations and Reliability 137 Modern Approaches to Platform Operations 138 TechOps 139 Service Catalog Management 139 Request Management 140 Site Reliability Engineering 141 The Many Missions of Site Reliability Engineers 145 SRE Operating Models 146 Implementing SRE in the Enterprise 147 SRE Antipatterns 150 Reliability Versus Resilience: Best Practices 151 Planning for the Unexpected 156 Observability 158 Testing in Production 160 Conclusion 172 Chapter 8. Conclusion: Moving Forward, Embracing Change 173 Organizational Change Management as a Practice 174 Looking Ahead: What to Expect 176 More Abstractions 176 More Edge Computing 177 The Death of the Keyboard 177 The Continued Rise of AI and Machine Learning 177 New Competitors that Don’t Exist Yet 178 Future-Proofing Your Cloud Adoption 178 Index 181 About the Author 190 Many companies have moved workloads to the cloud only to encounter issues with legacy processes and organizational structures. How do you design new operating models for this environment? This practical book shows IT managers, CIOs, and CTOs how to address the hardest part of any cloud transformation: the people and the processes. Author Mike Kavis ( Architecting the Cloud ) explores lessons learned from enterprises in the midst of cloud transformations. You'll learn how to rethink your approach from a technology, process, and organizational standpoint to realize the promise of cost optimization, agility, and innovation that public cloud platforms provide. Learn the difference between a working in a datacenter vs operating in the cloud Explore patterns and anti-patterns for organizing cloud operating models Get best practices for making the organizational change required for a move to the cloud Understand why Site Reliability Engineering is essential for cloud operations Improve organizational performance through value stream mapping Learn how companies are proactively ensuring compliance in the cloud Many companies move workloads to the cloud only to encounter issues with legacy processes and organizational structures. How do you design new operating models for this environment? This practical book shows IT managers, CIOs, and CTOs how to address the hardest part of any cloud transformation: the people and the processes. Author Mike Kavis (Architecting the Cloud) explores lessons learned from enterprises in the midst of cloud transformations. You will learn how to rethink your approach from a technology, process, and organizational standpoint to realize the promise of cost optimization, agility, and innovation that public cloud platforms provide. Learn the difference between working in a data center and operating in the cloud Explore patterns and anti-patterns for organizing cloud operating models Get best practices for making the organizational change required for a move to the cloud Understand why site reliability engineering is essential for cloud operations Improve organizational performance through value stream mapping Many companies move workloads to the cloud only to encounter issues with legacy processes and organizational structures. How do you design new operating models for this environment? This practical book shows IT managers, CIOs, and CTOs how to address the hardest part of any cloud transformation: the people and the processes.Author Mike Kavis (Architecting the Cloud) explores lessons learned from enterprises in the midst of cloud transformations. Youâ??ll learn how to rethink your approach from a technology, process, and organizational standpoint to realize the promise of cost optimization, agility, and innovation that public cloud platforms provide.Learn the difference between working in a data center and operating in the cloudExplore patterns and anti-patterns for organizing cloud operating modelsGet best practices for making the organizational change required for a move to the cloudUnderstand why site reliability engineering is essential for cloud operationsImprove organizational performance through value stream mapping Explores lessons learned from enterprises in the midst of cloud transformations to show organizations how to rethink their own approach to moving workloads to the cloud from a technology, process, and organizational standpoint to realize the promise of cost optimization, agility, and innovation that public cloud platforms provide