A versatile manual that can be used to stimulate product innovation, benchmarking analysis, and engineering design, this book goes beyond theory to provide relevant advanced methods and techniques that readers can apply in their work for both short- and long-term results. The author links Quality Function Deployment (QFD) with other quality design techniques and discusses processes for improving its effectiveness. He also highlights methods for selecting a product's technical features. Real implementation case studies and numerous examples illustrate the concepts, including the Qualitometro method for designing and measuring quality in the service sector. Whatever you produce, be it material goods or services, quality is critical to your success. Your products or services must precisely meet your customers' needs. By building quality into the design process, you save yourself, and your organization, time and money. To do the job right, you need a tool that is an effective aid to creating a structured design plan. Advanced Quality Function Deployment not only delivers these tools but also shows you how to use them to get the best result.A versatile manual that can be used to stimulate product innovation, benchmarking analysis, and engineering design, the book goes beyond theory to provide relevant advanced methods and techniques that you can apply to achieve both short- and long-term results. The author covers the basic ideas underlying Quality Function Deployment (QFD), the innovations it introduces, the way it is applied, the instruments used to uphold it, and the means of improving its implementation. He goes on to link QFD with other quality design techniques and discusses processes for improving its effectiveness.The author also highlights methods for selecting a product's technical features. Real implementation case studies and numerous examples illustrate the concepts, including the Qualitometro method for designing and measuring quality in the service sector. Advanced Quality Function Deployment gives you the edge in finding innovative, practical ways to improve processes and products in order to be successful and remain competitive. Front Cover......Page 1 Foreword......Page 8 Preface......Page 10 About the Author......Page 12 Table of Contents......Page 14 1 Quality and Innovation— Conceptual Model of Their Interaction......Page 20 2 Tools and Supporting Techniques for Design Quality......Page 30 3 Quality Function Deployment......Page 40 4 Applying Quality Function Deployment......Page 54 5 Supporting Tools of Quality Function Deployment......Page 80 6 Selecting Technical Features of a Product......Page 100 7 The Prioritization of Technical and Engineering Design Characteristics......Page 114 8 Interactive Design Characteristics Ranking Algorithm for the Prioritization of Product Technical Design Characteristics......Page 126 9 How to Improve the Use of Quality Function Deployment......Page 136 10 Setting Up Sizable Projects —Constraints of Quality......Page 146 11 Designing and Measuring Quality in the Service Sector......Page 156 12 Application of Quality Function Deployment to Industrial Training Courses......Page 182 Index......Page 198 Annotation Quality function deployment emphasizes the importance of listening to customer requirements during the design process. This book demonstrates how to apply the methodology during the planning process, and provides an interactive design characteristics ranking algorithm for prioritizing product technical design characteristics. The author explores using quality function deployment for gathering product information in a structural way by customers and design work teams, and for analyzing customer expectations and the characteristics of competitive products. Annotation c. Book News, Inc., Portland, OR (booknews.com) For many years, Japanese industry has been analyzed to investigate the reasons for its success and to evaluate the transferability and adaptability of the model to the Western world. Fiorenzo Franceschini. Includes Bibliographical References And Index.
