Foreword -- Acknowledgements -- Planning for products and customers / John King -- Regulatory framework / Ron Bartsch -- Market, product and customer / Rodney Williams -- Business strategy and airline models for operating managers / John King -- Network design strategies / Markus Franke -- Customer points of contact / Gary Parker -- Airport infrastructure / Christopher Jarvis -- Planning for operations -- Operational environment / Stephen Angus -- Operational planning and control / Steve Buchanan -- Crew planning / Patrick Fennell -- Maintenance planning / Alan Swann -- Airside resource planning / Andrea Roberts -- Facilitation : immigration, customs and quarantine / Samuel Lucas -- Operating the current day -- Ramp operations / Matthew Franzi -- Baggage processes / Rik Movig -- Air cargo processes / Nicholas Donnison -- Aircraft load planning and control / Paul Avery -- Dispatch and flight following / Gene Kim -- Operational safety / John Frearson -- Operating a flight : a pilot's perspective / Nathan Miller -- Operating a flight : a flight attendant's perspective / Jamie Horswell -- Operating a flight : a passenger's perspective / Frank Zimmermann -- Operational disruption management, performance, and the future -- Operational disruptions : causes, strategies and consequences / Peter Bruce -- Operational disruption management / Charles Cunningham -- Changes to the operating environment / Mark Palmer -- Index. Written by a range of international industry practitioners, this book offers a comprehensive overview of the essence and nature of airline operations in terms of an operational and regulatory framework, the myriad of planning activities leading up to the current day, and the nature of intense activity that typifies both normal and disrupted airline operations. The first part outlines the importance of the regulatory framework underpinning airline operations, exploring how airlines structure themselves in terms of network and business model. The second part draws attention to the operational environment, explaining the framework of the air traffic system and processes instigated by operational departments within airlines. The third part presents a comprehensive breakdown of the activities that occur on the actual operating day. The fourth part provides an eye-opener into events that typically go wrong on the operating day and then the means by which airlines try to mitigate these problems. Finally, a glimpse is provided of future systems, processes, and technologies likely to be significant in airline operations. Airline Operations: A Practical Guide offers valuable knowledge to industry and academia alike by providing readers with a well-informed and interesting dialogue on critical functions that occur every day within airlines. Cover 1 Half Title 2 Title Page 4 Copyright Page 5 Table of Contents 6 List of figures 9 List of tables 11 List of contributors 12 Foreword 18 Part I Planning for products and customers 20 1 Regulatory framework 22 2 Market, product, and customer 37 3 Business strategy and airline models for operating managers 50 4 Network design strategies 63 5 Customer points of contact 81 6 Airport infrastructure 93 Part II Planning for operations 122 7 Operational environment 124 8 Operational planning and control 135 9 Crew planning 144 10 Maintenance planning 159 11 Airside resource planning 171 12 Facilitation: immigration, customs, and quarantine 181 Part III Operating the current day 198 13 Ramp operations 200 14 Baggage processes 214 15 Air cargo processes 227 16 Aircraft load planning and control 239 17 Dispatch and flight following 258 18 Operational safety 273 19 Operating a flight: a pilot’s perspective 286 20 Operating a flight: a flight attendant’s perspective 306 21 Operating a flight: a passenger’s perspective 330 Part IV Operational disruption management, performance, and the future 340 22 Operational disruptions: causes, strategies, and consequences 342 23 Operational disruption management 359 24 Changes to the operating environment 370 Index 377
