معیارسازی فرآیندهای کسب‌وکار: یافتن و پیاده‌سازی بهترین شیوه‌ها

Robert C. Camp's best-selling book, Benchmarking, served as the premier resource on measuring corporate performance. Now, his newest title, Business Process Benchmarking, provides the most up-to-date information to show readers how to conduct successful benchmarking projects. Readers will discover how to: use Camp's renowned 10-step benchmarking process to achieve peak performance; analyze the performance gap and ensure that every employee contributes toward enhanced corporate performance; train employees to use benchmarking tools to maximize the company's results. Building Upon Material From His Previous Runaway Best-seller, Benchmarking: The Search For Industry Best Practices That Lead To Superior Performance, Camp Provides A New Focus On The Leadership And Management Aspects Of Benchmarking. This New Companion Text Includes Several New Case Histories, And Revisits The First Four Steps Of Xerox Corporation's Acclaimed Ten-step Benchmarking Process.--jacket. The Process -- The Leadership And Management Of Benchmarking -- The Case Studies. Robert C. Camp. Focuses On The Leadership And Management Aspects Of Benchmarking. Includes Bibliographical References (p. 407-422) And Index.