Case Studies In Knowledge Management

Case Studies in Knowledge Management provides rich, case-based lessons learned from several examples of actual applications of knowledge management in a variety of organizational and global settings. A variety of KM issues are explored, including issues associated with building a KMS, organizational culture and its effect on knowledge capture, sharing, re-use, strategy, and implementation of KM initiatives and a KMS. The benefit of focusing on case and action research is that this research provides an extensive and in-depth background and analysis on the subjects, providing readers with greater insight into the issues discussed. Case Studies In Knowledge Management Provides Case-based Lessons Learned From Several Examples Of Actual Applications Of Knowledge Management In A Variety Of Organizational And Global Settings. A Variety Of Km Issues Are Explored, Including Issues Associated With Building A Kms, Organizational Culture And Its Effect On Knowledge Capture, Sharing, Re-use, Strategy, And Implementation Of Km Initiatives And A Kms.--jacket. Learning From Simple Systems : The Case Of Jpl 101 / Lynne P. Cooper [and Others] -- A Knowledge Management Case Study In Developing, Documenting, And Distributing Learning / Brigette Mcgregor-macdonald -- A Case Study On Assessing The Readiness Of Professional Services Company To Build An Organizational Memory Information System / Hami-abdel Aziz, Khaled Wahba -- Rebuilding Core Competencies When A Company Splits : A Case Study Of Assessing And Rebuilding Expertise / Gail Corbitt -- Exploring The Impacts Of Knowledge (re)use And Organizational Memory On The Effectiveness Of Strategic Decisions : A Longitudinal Case Study / Afsoun Hatami, Robert D. Galliers -- Governance Of Strategies To Manage Organizational Knowledge : A Mechanism To Oversee Knowledge Needs / Suzanne Zyngier, Frada Burstein, Judy Mckay -- Challenges In Developing A Knowledge Management Strategy For The Air Force Material Command / Summer E. Bartczak, Ellen C. England --^ Knowledge Management In A Project Climate / Elayne Coakes, Anton Bradburn, Cathy Blake -- Where Knowledge Management Resides Within Project Management / Jill Owen, Frada Burstein -- Organizational Knowledge Sharing Based On The Erp Implementation Of Yongxin Paper Co., Ltd. / Zhang Li, Tian Yezhuang, Li Ping -- Supporting Research And Development Processes Using Knowledge Management Methods / Thomas Hahn, Bernhard Schmiedinger, Elisabeth Stephan -- Know-com : Decentralized Knowledge Management Systems For Cooperating Die- And Mold-making Smes / Florian Bayer [and Others] -- Reserve Bank Of New Zealand : Journey Toward Knowledge Management / Yogesh Anand, David J. Pauleen, Sally Dexter -- A Comparative Case Study Of Knowledge Resource Utilization To Model Organizational Learning / Colin White, David Croasdell -- Implementing Knowledge-enabled Crm Strategy In A Large Company : A Case Study From A Developing Country / Minwir Al-shammari --^ Why Knowledge Management Fails : Lessons From A Case Study / Ivy Chan, Patrick Y.k. Chau -- Infosys Technologies, Limited / Nikhil Mehta, Anju Mehta -- Keeping The Flame Alive : Sustaining A Successful Knowledge Management Program / Eliot Rich, Peter Duchessi -- Knowledge Management For Healthcare : Using Information And Communication Technologies For Decision Making / A.n. Dwivedi, Rajeev K. Bali, R.n.g. Naguib -- Productivity Impacts From Using Knowledge / Murray E. Jennex. Murray E. Jennex, [editor]. Includes Bibliographical References And Index. "This book includes cases from local, state, Federal, and international governments, covering a wide variety of technologies such as geographic information systems, enterprise resource planning, Web-based customer response systems, and cross-agency shared systems, among others. The practitioners' in-depth knowledge brings a reality to the cases that readers will find stimulating as well as instructive"--Provided by publisher. The Jet Propulsion Laboratory (JPL) is a federally funded research and development center (FFRDC) operated for the National Aeronautics and Space Administration (NASA) by the California Institute of Technology (Caltech).