Change management : a guide to effective implementation

Guiding readers through the technological, organizational and people-oriented strategies that managers use to implement change, the Third Edition has been revised to cover power, politics, culture and gender. The authors have also added international case studies that set change management within the context of globalization. The text provides readers with frameworks for applying different models of change to different scenarios; offers proactive approaches to change that relate to business performance and gives practical, step-by-step guidance on handling change. Cover ......Page 1 Contents......Page 6 List of figures......Page 11 List of tables......Page 14 List of mini cases......Page 15 Notes on authors......Page 16 Foreword......Page 17 Acknowledgements......Page 19 PART 1 - THE IMPACT AND DEFINITION OF CHANGE......Page 22 Introducing Change Management......Page 24 1 The Nature of Change......Page 39 2 Change and the Manager......Page 60 3 Managing Change from a Gender Perspective......Page 80 4 Mapping Change......Page 96 PART 2 - INTERVENTION STRATEGIES......Page 120 5 The Systems Approach to Change......Page 122 6 Cases in Intervention......Page 145 7 Total Project Management......Page 157 8 Competing Narratives......Page 171 PART 3 - THE ORGANIZATIONAL DEVELOPMENT MODEL......Page 184 9 People Management......Page 186 10 Organizations Can Develop......Page 213 11 The Objective Outsider......Page 249 12 Organizational Politics and Change......Page 272 13 The Learning Organization......Page 298 PART 4 - PRACTICAL CASES IN CHANGE MANAGEMENT......Page 320 14 Managing Knowledge and Change: an IBM Case Study......Page 322 15 A Case Study in Business Growth: Change at Smokies......Page 340 16 Intervention Cases......Page 356 17 Organizational Development Cases......Page 377 Epilogue......Page 397 References......Page 407 Index......Page 422 This updated 3rd edition of a popular text on change management guides readers through the technological, organizational and people-oriented strategies that managers use to implement change. Revised to include power and politics, culture and gender, the authors have also added international case studies that set change management within the context of globalization. Change Management provides readers with frameworks for applying different models of change to different scenarios; offers proactive approaches to change that relate to business performance and gives practical, step-by-step guidance on handling change. Undergraduate and post graduate students who use this book will gain a greater understanding of change management in the workplace. The third edition of this highly successful textbook for change management uses current examples and a more strategic focus to guide students through the issues and processes associated with managing change