Changing Employee Behavior : A Practical Guide for Managers

Cover; Contents; List of Figures; Acknowledgments; About the Authors; Chapter 1: How to Help Change Happen; Chapter 2: Four Ways to Think about Change; Chapter 3: Intrinsic Motivation: The Science of Commitment; Chapter 4: Extrinsic Motivation: Using Reward and Punishment; Chapter 5: Ability; Chapter 6: Psychological Capital: Believing You Can Succeed; Chapter 7: Psychological Capital: Willpower and Resilience; Chapter 8: How to Build, Break, and Change Habits; Chapter 9: Gamification; Chapter 10: Nudging; Chapter 11: Becoming an Architect of Change; Appendix 1: Key Questions to Ask Yourself. An important part of every manager's job is changing people's behavior: to improve someone's performance, get them to better manage relationships with colleagues, or to stop them doing something. Yet, despite the fact that changing people's behavior is such an important skill for managers, too many are unsure how to actually go about it. This book reveals the simple, but powerful techniques for changing behavior that experts from a range of disciplines have been using for years, making them available to all managers in a single and comprehensive toolkit for change that managers can use to drive and improve the performance of their staff. Based on research conducted for this book, it introduces practical techniques drawn from the fields of psychology, psychotherapy, and behavioral economics, and show how they can be applied to address some of the most common, every-day challenges that managers face. #changingpeople Cover 1 Changing Employee Behavior 4 Contents 8 List of Figures 10 Acknowledgments 12 About the Authors 13 How to Help Change Happen 15 Four Ways to Think about Change 30 Intrinsic Motivation: The Science of Commitment 49 Extrinsic Motivation: Using Reward and Punishment 73 Ability 96 Psychological Capital: Believing You Can Succeed 109 Psychological Capital: Willpower and Resilience 127 How to Build, Break, and Change Habits 143 Gamification 167 Nudging 187 Becoming an Architect of Change 207 Appendix 1: Key Questions to Ask Yourself 215 Appendix 2: MAPS Profiler Tool 219 Appendix 3: MAPS Profiler Graph 224 Endnotes 225 Index 247 Front Matter....Pages i-xiii How to Help Change Happen....Pages 1-15 Four Ways to Think about Change....Pages 16-34 Intrinsic Motivation: The Science of Commitment....Pages 35-58 Extrinsic Motivation: Using Reward and Punishment....Pages 59-81 Ability....Pages 82-94 Psychological Capital: Believing You Can Succeed....Pages 95-112 Psychological Capital: Willpower and Resilience....Pages 113-128 How to Build, Break, and Change Habits....Pages 129-152 Gamification....Pages 153-172 Nudging....Pages 173-192 Becoming an Architect of Change....Pages 193-200 Back Matter....Pages 201-240