CliffsQuickReview Principles of Management (Cliffs Quick Review (Paperback))

Pithy, strong intro or brush-up for those getting ready to take the step into management or those who simply want to understand basic concepts. No fooling around with cutesy fables or psycho-babble, just straightforward definitions and explanations. Good for those being interviewed for lower-level management or graduate programs that look for management material. About the Author 3 Table of Contents 4 INTRODUCTION 10 Why You Need This Book 10 How to Use This Book 10 Visit Our Web Site 11 Chapter 1 THE NATURE OF MANAGEMENT 12 Management and Organizations 12 Functions of Managers 14 Dispelling Common Management Myths 18 Chapter 2 THE EVOLUTION OF MANAGEMENT THOUGHT 20 Classical Schools of Management 21 Behavioral Management Theory 26 Quantitative School of Management 28 Contingency School of Management 30 Quality School of Management 31 Management in the Future 33 Chapter 3 MANAGERIAL ENVIRONMENTS 35 The External Environment 35 The Internal Environment 38 Adapting to Environments 41 Chapter 4 DECISION MAKING AND PROBLEM SOLVING 44 The Decision-Making Process 44 Conditions That Influence Decison Making 50 Personal Decison-Making Styles 52 Quantitative Tools to Assist in Decision Making 53 Chapter 5 ORGANIZATIONAL PLANNING 56 Defining Planning 56 Recognizing the Advantages of Planning 57 Using Plans to Achieve Goals 58 Detailing Types of Plans 60 Identifying Barriers to Planning 63 Chapter 6 CREATING ORGANIZATIONAL STRUCTURE 66 The Relationship between Planning and Organizing 67 The Organizational Process 67 Concepts of Organizing 68 The Informal Organization 76 Chapter 7 ORGANIZATIONAL DESIGN AND STRUCTURE 79 Organizational Design Defined 79 Bureaucracy Basics 80 Factors Affecting Organizational Design 82 Five Approaches to Organizational Design 86 Chapter 8 MANAGING CHANGE 93 Causes of Organizational Change 93 Types of Organizational Change 94 Challenges of Organizational Change 96 Diagnosing the Need for Change 97 Steps in Planned Change 98 Opposition to Organizational Changes 100 Chapter 9 STAFFING AND HUMAN RESOURCE MANAGEMENT 107 Staffing as a Management Function 107 Laws and Regulations Affecting HRM 108 Determining Human Resource Needs 112 Selecting the Best Person for the Job 114 Orientation and Training Programs 117 Evaluating Employee Performance 120 Making Employment Decisions 121 Compensating Employees 122 Chapter 10 UNDERSTANDING TEAMS 125 Teamwork Defined 125 Types of Teams 126 Effectiveness of Teams 128 Team Building 129 Stages of Team Development 131 Strategies for Managing Team Conflict 133 Chapter 11 MOTIVATING AND REWARDING EMPLOYEES 136 Defining Motivation 136 Motivation Theories That Focus on Needs 137 Motivation Theories That Focus on Behavior 141 Management Philosophies That Affect Employee Motivation 145 Motivation Strategies 145 Chapter 12 LEADERSHIP AND MANAGEMENT 150 Leadership Defined 150 Situational Approaches to Leadership 157 Challenges Facing Leaders 162 Chapter 13 COMMUNICATION AND INTERPERSONAL SKILLS 167 The Significance of Communication in the Management Process 167 The Communication Process 168 Methods of Communication 170 Interpersonal Communication 173 Organizational Communication 174 Improving Communications 175 Chapter 14 CONTROL: THE LINKING FUNCTION 177 Control Objectives 177 The Control Process 179 Types of Controls 180 Characteristics of Effective Control Systems 181 Control Techniques 181 Chapter 15 IMPROVING PRODUCTIVITY THROUGH TOTAL QUALITY MANAGEMENT 187 Productivity and Quality 188 Total Quality Management 188 Major Contributors 190 The Implementation of TQM 194 World-Class Quality: ISO 9000 Certification 195 Chapter 16 MANAGEMENT IN A GLOBAL ENVIRONMENT 198 The Multinational Corporation 198 The International Environment 201 Functions of the International Manager 205 Personal Challenges for Global Managers 208 CQR REVIEW 211 CQR RESOURCE CENTER 218 Books 218 Internet 219 Glossary 220 Index 228

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CliffsQuickReview course guides cover the essentials of your toughest subjects. Get a firm grip on core concepts and key material, and test your newfound knowledge with review questions. Whether you're a new managerial professional or a student who's decided upon a career in business, government, or educational management, CliffsQuickReview Principles of Management can help. This guide provides a valuable introduction to the concepts of management and business. In no time, you'll be ready to tackle other concepts in this book such asPlanning and organizingStaffing and dire. From Algebra I to Anatomy and Physiology, these concise, focused reviews help junior high, high school, college, and graduate students make the grade in dozens of introductory-level courses. Each guide includes:-- A handsome, easy-to-navigate new interior design-- A tear-out card that highlights fundamental concepts-- Self-tests and exercises to help students master the material-- A glossary for quick and easy review of key terms-- A comprehensive index for fast look-ups When it comes to pinpointing the stuff you really need to know, nobody does it better than CliffsNotes. This fast, effective tutorial helps you master core management concepts -- from the systems approach and decision making to organizational design and human resource planning -- and get the best possible grade In today's tough and uncertain economy, a company needs strong managers to lead its staff toward accomplishing business goals.