Corporate Performance Management Best Practices : A Case Study Approach to Accelerating CPM Results

**Business improvement best practices and a proven methodology for improving corporate performance management, illustrated through a high performing program including numerous team case studies**Corporate performance management consists of a set of processes that help organizations optimize their business performance. It provides a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. __Corporate Performance Management Best Practices__ will help your organization benchmark itself against the best. * Written by the winner of three globally accepted performance management awards * Focuses on a single case study chronicling a health care system's corporate performance management journey * Explores how the use of corporate performance management methods has created significant and broad based improvements in patient satisfaction scores, medical outcomes, people development, and corporate shared services and clinical processes Revealing practical techniques that can be adopted at all levels of an organization, from facilities manager to HR manager to CFO to CEO, __Corporate Performance Management Best Practices__ provides a proven implementation model that accelerates breakthrough results.Content: Chapter 1 Introduction (pages 1–13): Chapter 2 Corporate Performance Management Core Best Practices (pages 15–26): Chapter 3 Corporate Performance Management at MidMichigan Health (pages 27–48): Chapter 4 Principle 4: Improve Performance—The MidMichigan Health System Journey (pages 49–77): Chapter 5 Improve Performance Best Practices (pages 79–92): Chapter 6 Shared Services: 10?Step Team Best Practice Cases (pages 93–167): Chapter 7 Support Units: 10?Step Team Best Practice Cases (pages 169–206): Chapter 8 Core and Specialty Businesses 10?Step Best Practice Cases (pages 207–277): Chapter 9 Improve Performance Self?Scoring Diagnostic and Roadmap (pages 279–286):

Praise for Corporate Performance Management Best Practices

"My management team and other key personnel attended several workshops conducted by Bob Paladino. Through this process we have established a more systematic approach to identifying business/growth opportunities; prioritizing projects based on their potential value to the company; developing business cases for the identified opportunities; executing plans to make the business opportunities a reality; and monitoring and measuring the success of our progress toward achieving the established goals. Bob has a lot of insight and a strong grasp of what it takes to achieve success."
—James J. Kail, President & CEO, Laurel Highland Total Communications, Inc.

"Industry awards are always appreciated, but the true reward for organizations that conduct benchmarking and adopt best practices and effective performance management systems is superior financial results year after year. Bob Paladino's chronicle of MidMichigan Health's efforts shares how the hospital chain's leaders applied countless best practices in corporate performance management to benefit doctors, employees, and—most of all—patients, improving both the system's financial position and service within its communities. It's an impressive journey worth reading and following."
—Lisa Higgins, President and Chief Operating Officer, APQC

"Our school was struggling to find a corporate performance model that we felt would work in the public sector and Bob's pragmatic approach worked perfectly for us in developing a balanced scorecard that we found to be a key strategic tool in addressing today's world of increased accountability for educational institutions. We've used Bob Paladino's teachings as a 'how to' guide in helping us to become a mission- focused, data-driven organization. This should be required reading in every 'Principles of Educational Administration' course offered for a school superintendent's credential by our colleges and universities. If more of our country's school administrators used Bob Paladino's CPM key principles in their day-to-day operations, I'm convinced we would all feel better about the state of public education in America."
—Dr. Tom Friedemann, Superintendent/CEO, Francis Tuttle Technology Center

"Regardless of the size of your organization, Bob Paladino's strategic expertise can provide you with both a practical and realistic guide for improving performance. He has a unique way of showcasing the best aspects of a company and how it achieved breakthrough results by designing, developing and implementing a strategic plan supported by a solid CPM system."
—Linda Brantner, President & CEO, Delta Dental of Kansas

Business improvement best practices and a proven methodology for improving corporate performance management, illustrated through a high performing program including numerous team case studies Corporate performance management consists of a set of processes that help organizations optimize their business performance. It provides a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Corporate Performance Management Best Practices will help your organization benchmark itself against the best. Written by the winner of three globally accepted performance management awards Focuses on a single case study chronicling a health care system's corporate performance management journey Explores how the use of corporate performance management methods has created significant and broad based improvements in patient satisfaction scores, medical outcomes, people development, and corporate shared services and clinical processes Revealing practical techniques that can be adopted at all levels of an organization, from facilities manager to HR manager to CFO to CEO, Corporate Performance Management Best Practices provides a proven implementation model that accelerates breakthrough results.Content: Chapter 1 Introduction (pages 1–13): Chapter 2 Corporate Performance Management Core Best Practices (pages 15–26): Chapter 3 Corporate Performance Management at MidMichigan Health (pages 27–48): Chapter 4 Principle 4: Improve Performance—The MidMichigan Health System Journey (pages 49–77): Chapter 5 Improve Performance Best Practices (pages 79–92): Chapter 6 Shared Services: 10?Step Team Best Practice Cases (pages 93–167): Chapter 7 Support Units: 10?Step Team Best Practice Cases (pages 169–206): Chapter 8 Core and Specialty Businesses 10?Step Best Practice Cases (pages 207–277): Chapter 9 Improve Performance Self?Scoring Diagnostic and Roadmap (pages 279–286):