Annotation This book is devoted to the customization design of product/service system (PSS), making use of a systematic design process and a number of methods, especially Industrial Customer Activity Cycle Analysis, Service Quality Function Deployment, Service Function and Attribute Analysis, Modified Service Blueprint, Multi-Objective Optimization and Multi-Criteria Recommendation Method. The book is especially valuable in manipulating the problems of PSS requirements analysis, design conflict, design reuse and proactively response to customer. The methods in the book facilitate modular design of customized solutions and enhance PSS design efficiency. Presenting case studies, this book helps researchers and practitioners to understand the customization process and methods in the early development of PSS Preface 5 Contents 8 1 Design Framework for Customizable Product-Service System 11 1.1 Product-Service System 11 1.2 Basic Definitions of the Customization Framework 13 1.3 The Proposed PSS Customization Framework 14 1.3.1 PSS Requirements Identification and Analysis 15 1.3.2 PSS Requirements Specification 17 1.3.3 PSS Modularization 18 1.3.4 PSS Configuration and Concept Selection 19 1.4 Case Study: Elevator PSS Customization 20 1.4.1 Elevator PSS Requirements Analysis 21 1.4.2 Elevator PSS Requirements Specification 23 1.4.3 Elevator PSS Modularization 25 1.4.4 Elevator PSS Configuration and Concept Selection 26 1.5 Comparisons and Discussion 29 References 31 2 Requirements Analysis for Customizable PSS 33 2.1 PSS Requirement 33 2.2 PSS Requirements Analysis 34 2.3 PSS Requirements Identification and Prioritization 35 2.3.1 PSS Requirement Elicitation 36 2.3.2 PSS Requirement Prioritization 39 2.3.3 Case Study: Air Compressor PSS Requirement Identification and Prioritization 43 2.3.4 Comparisons and Discussion 50 2.4 PSS Requirement Interaction Analysis 53 2.4.1 The Method for PSS Requirement Interaction Analysis 53 2.4.2 Case Study: Elevator PSS Requirement Interaction Analysis 58 2.4.3 Comparisons and Discussion 63 2.5 Customer Requirement Forecast 70 2.5.1 The Method for Customer Requirements Forecast 70 2.5.2 Case Study: Customer Requirements Forecast for Mobile Phone 76 2.5.3 Comparisons and Discussion 80 References 83 3 Requirements Specification for Customizable PSS 85 3.1 Specification of PSS Requirement 85 3.2 PSS Requirement Conversion 86 3.2.1 Preliminaries 86 3.2.2 The Method of PSS Requirement Conversion 90 3.2.3 Case Study: Conversion of Compressor Rotor Service Requirement 96 3.2.4 Comparisons and Discussion 102 3.3 PSS Design Conflict Identification and Resolution 105 3.3.1 The Method for Identifying and Resolving PSS Design Conflicts 106 3.3.2 Case Study: Design Conflict Resolution for Elevator PSS 113 3.3.3 Discussion 119 References 119 4 Modularization of PSS 121 4.1 PSS Modularization 121 4.2 The Method for Modularizing PSS 123 4.2.1 Preliminaries 123 4.2.2 Service Components Identification 124 4.2.3 Correlation Analysis for Service Components 126 4.2.4 PSS Module Partition Based on Fuzzy Graph 129 4.3 Case Study: Modularizing Maintenance Service for Rotor of Compressor 130 4.3.1 Identification of Rotor Maintenance Service Components 131 4.3.2 Correlation Analysis for Rotor Maintenance Service Components 131 4.3.3 Module Partition of Rotor Maintenance Service 137 4.4 Comparisons and Discussion 138 References 140 5 Modular Configuration for Customizable PSS 142 5.1 Problem Formulation of PSS Configuration Optimization 142 5.2 Methodology for PSS Configuration Optimization 144 5.2.1 Modeling for PSS Configuration Optimization 145 5.2.2 Problem-Solving Process Based on NSGA-II 151 5.2.3 Case Study: Configuration Optimization for Elevator PSS 153 5.2.4 Comparisons and Discussion 159 5.3 Design Concept Selection Under Subjective Environments 162 5.3.1 Preliminaries 162 5.3.2 The Method for Design Concept Selection 164 5.3.3 Case Study: Design Concept Selection of Mini Fridge 170 5.3.4 Comparisons and Discussion 175 References 183 6 Personalized Recommendation of Customizable PSS to Customers 185 6.1 The Proposed Method for Personalized PSS Recommendation 185 6.1.1 Phase I: Weight Determination for PSS Recommendation Criteria 186 6.1.2 Phase II: Multi-criteria PSS Recommendation 190 6.2 Case Study: Personalized Recommendation of Elevator PSS 195 6.2.1 Case Background 195 6.2.2 Implementation of the PSS Recommendation Approach 196 6.3 Comparisons and Discussion 205 6.4 Theoretical and Practical Implications 209 References 210 Front Matter ....Pages i-xi Design Framework for Customizable Product-Service System (Wenyan Song)....Pages 1-22 Requirements Analysis for Customizable PSS (Wenyan Song)....Pages 23-74 Requirements Specification for Customizable PSS (Wenyan Song)....Pages 75-110 Modularization of PSS (Wenyan Song)....Pages 111-131 Modular Configuration for Customizable PSS (Wenyan Song)....Pages 133-175 Personalized Recommendation of Customizable PSS to Customers (Wenyan Song)....Pages 177-202
