Dental Reception and Practice Management

About the Author......Page 8 Special Acknowledgements......Page 10 Introduction......Page 11 Section 1 Overview of Dental Care Administration......Page 12 History of the non-clinical dental team......Page 14 The ethos and ethics of dental care......Page 16 Dental reception skills......Page 19 Practice management skills......Page 22 The team......Page 28 Official bodies within dentistry......Page 36 Representative bodies......Page 41 Section 2 Front-of-house Skills......Page 46 Communicating with colleagues......Page 48 Communicating with patients......Page 57 Communicating with suppliers......Page 64 Confidentiality......Page 70 Informed consent to treatment......Page 73 Permitted duties......Page 75 Clinical Governance......Page 76 Dealing with difficult people......Page 84 Health and safety......Page 93 Cross-infection control......Page 102 Booking treatments......Page 108 What you need to know when booking appointments......Page 109 Administrative systems......Page 126 Patient recalls......Page 129 Handling patient complaints......Page 130 Patient payments......Page 134 NHS and private care options......Page 140 Sales of dental goods......Page 145 Using computers for dental administration......Page 150 Use of Microsoft programs......Page 155 E-mails and messaging......Page 156 Dental charting......Page 160 Glossary......Page 163 Section 3 Planning and Managing Dental Services......Page 176 The tactical management process......Page 178 Motivation......Page 182 Leadership......Page 187 Staff selection......Page 192 New staff inductions......Page 196 Staff appraisals......Page 199 Policy development......Page 204 Marketing dental services......Page 207 Risk management......Page 216 Financial management......Page 220 The business plan......Page 221 General Bibliography......Page 226 Websites......Page 227 Index......Page 228

Dental Reception and Practice Management is the dental office administrator's essential companion to all aspects of reception work and practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition it explains the development of dental care and the range of available treatments, enhancing the reader's understanding and awareness of the necessary clinical aspects of dentistry.

Dental reception and Practice Management covers a range of key skills and knowledge within three sections: 'Overview of Dental Care Administration', 'Front of House Skills and Planning' and 'Managing Dental Services'; bringing together practical guidance on business management and reception skills with accessible and relevant information on the dental professions.

Dental Reception and Practice Management is the dental office administrator's essential companion to all aspects of reception work and practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition it explains the development of dental care and the range of available treatments, enhancing the reader's understanding and awareness of the necessary clinical aspects of dentistry.

Dental reception and Practice Management covers a range of key skills and knowledge within three sections: 'Overview of Dental Care Administration', 'Front of House Skills and Planning' and 'Managing Dental Services'; bringing together practical guidance on business management and reception skills with accessible and relevant information on the dental professions.

"Dental Reception and Practice Management is the dental office administrator's essential companion to all aspects of reception work and practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition it explains the development of dental care and the range of available treatments, enhancing the reader's understanding and awareness of the necessary clinical aspects of dentistry."--BOOK JACKET Understanding the culture of dental care Who's who in the dental team Front-of-house skills Understanding patients' rights Workplace safety Using the appointment book Administrative skills Patient payment plans Computers in dentistry Dental terminology Managing people Planning and managing dental services.