Emergency Management for Facility and Property Managers

Understand, Plan, and Prepare for Emergencies and Disasters Develop and implement effective emergency management plans throughout your organization using the detailed information contained in this practical guide. Emergency Management for Facility and Property Managers shows, step-by-step, how to minimize property damage, reduce the risk of personal injury, and ensure business continuity—all while complying with the plethora of laws and regulations. You will get up-to-date coverage of the many types of emergencies, the elements of successful emergency management, and employee and family preparedness. Valuable appendixes contain helpful forms and checklists, facility and property intelligence data, and a complete sample emergency management plan. Emergency Management for Facility and Property Managers covers: · Electrical Power Emergencies · Elevators and Escalators · Fire Protection · Hazardous Materials and Spill Emergencies · Indoor Air Quality · Labor Strike Plans · Storms and Weather Preparedness · Natural Disasters · Infectious Disease Emergencies · Physical Security · Control of Hazardous Energy · Water Disruptions · Workplace Violence · Terrorism A. About the Authors B. Preface B.1. Notes C. Acknowledgments I. PART I: Elements of Emergency Management for Facility and Property Managers 1. Categorizing and Managing Emergencies 1.1. Emergencies to Disasters 1.1.1. Facility Risk Concerns 1.1.2. Categorizing Emergencies 1.1.3. Evaluating Risk 1.1.4. Preparedness and Risk 1.2. Effective Plans 1.3. Recommended Assessment 1.4. Initial Steps for Managing Emergencies 1.5. End of Chapter Review Questions 1.6. Notes 2. Emergency and Disaster Planning, Organizing, and Responsibilities 2.1. Planning 2.1.1. Emergency Management Plan Characteristics 2.1.2. Emergency Management Planning Sequence 2.1.3. Emergency Management Planning Levels and Standards 2.1.4. Planning Meetings 2.1.5. Emergency Response Flowchart 2.2. Organization 2.2.1. Purpose 2.2.2. Organizational Considerations 2.2.3. Organizational Structure 2.3. Emergency Management Responsibilities 2.3.1. Facility and Property Manager Responsibilities 2.3.2. Emergency Security Responsibilities 2.4. End of Chapter Review Questions 2.5. Note 3. Mitigation and Damage Assessment 3.1. Mitigation 3.1.1. Factors of Mitigation 3.1.2. Strategies for Mitigation 3.2. Improve Facility and Property Survivability Through Mitigation 3.2.1. Windows 3.2.2. Roofing Systems 3.2.3. Lightning Protection Systems 3.3. Information for First Responders 3.4. Guidelines for Facility- or Property-Specific Plans 3.5. Facility or Property Intelligence 3.6. Damage Assessment 3.6.1. Damage Assessment Concept 3.6.2. Damage Assessment Surveys 3.6.3. Damage Assessment Categories 3.6.4. Damage Assessment Team Composition and Responsibilities 3.6.5. Damage Assessment Information Sources 3.6.6. Damage Assessment Logistics Considerations 3.6.7. Damage Assessment Documentation 3.7. End of Chapter Review Questions 3.8. Note 4. Response, Recovery, and Business Continuity 4.1. Response to an Emergency 4.1.1. Stages of Emergency Response 4.1.2. Response Organization 4.2. Supplies, Services, and Contracts 4.3. Recovery 4.3.1. Recovery—General Concept 4.3.2. Recovery—Responsibilities 4.3.3. Recovery Planning 4.3.4. Recovery—Facilities Restoration 4.4. Business Continuity 4.4.1. What Is Business Continuity? 4.4.2. Benefits of Business Continuity Planning 4.4.3. Business Continuity and Budgets 4.4.4. Strategies for Business Continuity 4.4.5. Business Continuity Standards 4.5. End of Chapter Review Questions 4.6. Note 5. Emergency Management Training for Facility and Property Management 5.1. Training 5.1.1. Education of Employees, Visitors, and Students 5.1.2. Training of Facility and Property Management Employees 5.1.3. Training Assessment 5.1.4. Training Materials and Awareness 5.1.5. Training Objectives 5.1.6. Facility and Property Management Team Training 5.1.7. First Responder Training 5.2. Tests, Table Tops, Training Exercises, and Drills 5.3. End of Chapter Review Questions 5.4. Note 6. Command, Control (Evacuation or Shelter-in-Place), and Communications 6.1. Command 6.1.1. Chain of Command 6.1.2. Onsite Authority 6.2. Control 6.2.1. Succession Responsibility 6.2.2. Facility Emergency Operations Center (FEOC) 6.2.3. Structure of the Facilities Emergency Operations Center 6.2.4. Functions of the Facilities Emergency Operations Center 6.2.5. Physical Configuration of the Facilities Emergency Operations Center 6.2.6. Startup of the FEOC 6.2.7. Support Services 6.3. Communications 6.3.1. Purpose of Communications 6.3.2. Communications Plan 6.3.3. Communications Before an Emergency 6.3.4. Communications During an Emergency 6.3.5. Communications After an Emergency 6.3.6. Communications Dos and Don'ts 6.3.7. Emergency Communications 6.3.8. Mobile Devices and Social Media 6.3.9. Virtual Communications 6.3.10. Mass Notification 6.4. Evacuation 6.4.1. Concept of Operation 6.4.2. Administration and Logistics 6.4.3. Accounting for Personnel After Evacuation 6.4.4. Evacuation Planning Procedures 6.4.5. Evacuation Action Procedures 6.5. Shelter-in-Place 6.6. End of Chapter Review Questions 6.7. Notes 7. National Incident Management System 7.1. National Incident Management System (NIMS) 7.1.1. Incident Command System (ICS) 7.1.2. ICS Features and Principles 7.1.3. Reliance on Planning and Incident Action Plans 7.1.4. Incident Management Roles 7.1.5. ICS Benefits 7.2. Emergency Support Functions 7.3. End of Chapter Review Questions II. PART II: Types of Emergencies 8. Electrical Power Emergency 8.1. Introduction 8.1.1. The Need for Emergency Power 8.2. Emergency Power Recovery Plans 8.3. Emergency Generators 8.3.1. Placement and Specifications 8.3.2. Reliability 8.3.3. Generator Power and Capacity 8.3.4. Generator Set Location 8.3.5. Fire Separation 8.3.6. Emergency Feeders 8.3.7. Engine Selection 8.3.8. Provisions for Expansion 8.4. Protective Coordination 8.4.1. Voltage and Frequency Requirements 8.5. Managing Emergency Power Load Growth 8.6. Engine Generator 8.6.1. Generator Set Sizing 8.6.2. Advantages and Disadvantages of Diesel-Driven Generators 8.7. Batteries 8.8. Uninterruptible Power Supply (UPS) 8.9. The Risk 8.10. Management Checklist 8.11. End of Chapter Review Questions 8.12. Note 9. Elevators and Escalators 9.1. Introduction 9.1.1. Purpose 9.1.2. Elevator Basics 9.1.3. Regular Operating/Cleaning Checks 9.2. Safety Guidelines 9.3. Safety Codes 9.4. Minimize Accidents 9.5. Performance Response Times 9.6. Emergency Procedures 9.7. End of Chapter Review Questions 10. Fire Protection 10.1. Importance of Fire Prevention 10.2. Systems and Procedures 10.2.1. Command and Control 10.2.2. Record Keeping 10.3. Preplanning 10.3.1. Fire Brigade 10.3.2. Coordination with Outside Agencies 10.3.3. Management 10.3.4. Assessment 10.4. Fire Prevention 10.5. Fire Plan 10.6. Controlling Fire Emergencies 10.7. Evacuation 10.7.1. Assembly Areas 10.7.2. Account for Personnel 10.7.3. Fire Exits 10.8. Fire Protection 10.8.1. Fire Protection Equipment 10.8.2. Fire Control 10.9. Fire Detection and Suppression Systems 10.10. What to Do After a Fire 10.11. Physical Plant Security and Traffic 10.12. Communication 10.13. First-Aid Firefighting Equipment 10.14. End of Chapter Review Questions 10.15. Note 11. Hazardous Materials/Spills Emergencies 11.1. Hazardous Materials 11.1.1. What Is Hazardous Material? 11.1.2. Elements of a Hazardous Materials Management Program1 11.1.3. HAZMAT Inspection 11.1.4. Hazardous Material Plan 11.2. Globally Harmonized System (GHS) 11.3. Assessment 11.4. Production and Storage 11.5. Required Care and Management 11.5.1. Containers and Tanks 11.5.2. Personal Protective Equipment (PPE) 11.5.2.1. Personal Protective Equipment (PPE) Checklist 11.5.3. Sharps 11.5.4. Bloodborne Pathogens 11.5.5. Refrigerant Accountability 11.5.6. Hazardous Waste Disposal 11.5.7. Hazardous Waste Emergency Preparation 11.5.8. HAZMAT Emergency Response 11.5.9. Individual Response to a HAZMAT Incident 11.5.10. Procedures for Cleanup (The Fire Department HAZMAT Team Is Experienced with This.) 11.6. Hazard Communication: Elements of a Written Communication Program 11.7. Specialized Materials and Chemicals 11.8. Storage, Handling, and Disposal Precautionary Procedures 11.9. End of Chapter Review Questions 11.10. Notes 11.11. Additional Resources 12. Indoor Air Quality 12.1. Pollutants 12.1.1. Minimize Pollutants 12.1.2. Preventive Actions 12.2. IAQ Facility Inspections 12.2.1. Objective 12.2.2. Facility Inspection Method 12.3. Operations 12.4. Maintenance 12.5. Custodial Services 12.6. Source Management 12.7. Space Layout 12.8. Policy 12.9. End of Chapter Review Questions 12.10. Additional Resource 13. Labor Strike Plan 13.1. Labor Strikes in General 13.2. Early Planning 13.3. The Strike Plan 13.4. Poststrike Recovery 13.5. End of Chapter Review Questions 14. Storm and Weather Preparedness 14.1. Weather Preparedness 14.1.1. Policy 14.2. Winter Storm Applicability 14.2.1. Responsibility 14.3. Winter Weather Preparations—Before 14.3.1. General Preparations 14.3.2. Building Preparations (Interior and Exterior) 14.3.3. Cold Weather and Fire Protection Equipment 14.3.4. Snow and Ice Storm Response 14.3.5. Snow and Ice Preparedness Time Line 14.3.6. Deicing Material 14.3.7. Departure from Policy 14.4. Winter Weather Response—During 14.4.1. Buildings and Grounds 14.4.2. Building Closure Due to Loss of Heat 14.4.3. Debris Removal and Deicing of Pavements, Sidewalks, and Staircase Priorities 14.5. Summer or Other Storms 14.6. Electrical Storms 14.6.1. Lightning 14.6.2. Flooding 14.6.3. High Winds 14.6.4. Solar Storms 14.7. After the Storm 14.8. Management Checklist 14.9. End of Chapter Review Questions 14.10. Notes 14.11. Additional Resource 15. Natural Disasters 15.1. Natural Disasters 15.2. Hurricanes 15.2.1. Hurricane Advisories 15.2.2. Preparations Before a Hurricane 15.2.3. Equipment and Support Needed 15.3. Tornadoes 15.3.1. Before Tornado 15.3.2. Danger Signs 15.3.3. Shelter 15.3.4. Checklist 15.3.5. Equipment and Support Needed 15.4. Earthquakes 15.4.1. Seismic Building Resilience 15.4.2. Preparations Before an Earthquake 15.4.3. Actions During an Earthquake 15.4.4. Actions After an Earthquake 15.5. Tsunami 15.5.1. Tsunami Mitigation 15.6. Volcanic Eruptions 15.6.1. Surviving a Volcanic Eruption 15.7. End of Chapter Review Questions 15.8. Notes 16. Infectious Disease Emergencies 16.1. Infectious Disease Management 16.1.1. Definition of Infectious Disease 16.1.2. Types of Microbes 16.1.3. Pandemic Severity Index (PSI) 16.1.4. Cleaning, Sanitizing, and Disinfecting 16.1.5. Comprehensive Cleaning Program 16.2. Prevention of Infectious Disease Outbreak 16.3. Maintenance of Building Systems 16.3.1. Building Envelope 16.3.2. Air-Handling Systems 16.3.3. Importance of Air Filtration 16.4. MASS CARE 16.4.1. Purpose 16.4.2. Assumptions 16.4.3. Concept of Operation 16.4.4. Administration and Logistics 16.5. Education and Communication 16.6. End of Chapter Review Questions 16.7. Notes 17. Physical Security 17.1. Facility Physical Security 17.1.1. Physical Security Challenges 17.1.2. Physical Security Planning 17.2. Protective and Security Methods 17.2.1. Natural Deterrents 17.2.2. Structural Deterrents (Barriers) 17.2.3. Other Deterrents 17.3. Role of Professionals (Responsibilities) 17.3.1. Security or Emergency Manager 17.3.2. Facility and Property Managers 17.4. Crime Prevention Through Environmental Design (CPTED) 17.5. End of Chapter Review Questions 17.6. Notes 17.7. Additional Resources 18. Control of Hazardous Energy (Lockout-Tagout) 18.1. General 18.1.1. Hazardous Energy 18.1.2. Compliance with OSHA Standards 18.2. Scope of the Standard 18.3. Lockout Procedures 18.4. Tagout Procedures 18.5. Restoring Equipment/Machinery to Service 18.6. Employees and Training 18.7. Periodic Inspection by the Organization 18.8. Equipment Testing or Positioning 18.9. Group Lockout-Tagout 18.10. Compliance with Group Lockout-Tagout Procedures 18.11. Compliance of Outside Personnel (Contractors, and So Forth) 18.12. End of Chapter Review Questions 18.13. Note 19. Water Disruption 19.1. Introduction: The Big Picture 19.1.1. General Awareness 19.1.2. Examples of Water Impacts 19.1.3. Planning for Water Loss 19.1.4. Water Supply Usage Assessment 19.1.5. Water Supply Alternatives 19.2. Develop a Water Supply Plan (WSP) 19.3. Emergency Actions 19.4. Ways to Purify Water 19.4.1. Boiling 19.4.2. Disinfection 19.4.3. Distillation 19.4.4. Filtration 19.5. End of Chapter Review Questions 19.6. Notes 19.7. Additional Resources 20. Workplace Violence 20.1. Introduction 20.1.1. Definition of Workplace Violence 20.1.2. Categories of Workplace Violence 20.1.3. Liability 20.2. Planning 20.2.1. Planning Committee 20.2.2. Bargaining Unit (Union) 20.2.3. Planning Process 20.2.4. Policies and Standard Operating Procedures (SOPs) 20.2.5. Preventive and Protective Actions 20.3. Workplace Violence Recovery 20.4. Training 20.5. End of Chapter Questions 20.6. Notes 21. Terrorism 21.1. Introduction 21.1.1. Definition of Terrorism 21.1.2. Preparations 21.2. Nuclear Weapons 21.2.1. Nuclear Explosion Direct Effects 21.2.2. Types of Nuclear Explosions 21.2.3. Nuclear Direct Effects Physical Injury 21.2.4. Protection from Radioactive Fallout 21.2.5. Electromagnetic Pulse (EMP) 21.2.6. How to Prepare 21.3. Biological Weapons 21.3.1. Biological Attack Indicators 21.3.2. Defense to Minimize and Reduce Casualties 21.3.3. Biologic Agent Characteristics 21.4. Chemical Weapons 21.4.1. Chemical Attack Indicators 21.4.2. Categories of Chemical Agents 21.4.3. Chemical Agent Characteristics 21.5. Detection 21.6. Protection—If Something Seems Unusual—Treat It That Way! 21.6.1. Necessary Protection Equipment 21.7. Decontamination 21.7.1. Mechanical Decontamination 21.7.2. Chemical Decontamination 21.7.3. Expedient Decontamination 21.7.4. Physical Decontamination 21.7.5. Decontamination Equipment 21.8. Cyberterrorism 21.8.1. Protecting Building Automation Systems 21.9. Agro-Terrorism 21.10. Bomb Threat 21.10.1. General 21.10.2. Preparations Before the Threat 21.10.3. Bomb Threat Security Plan 21.10.4. Bomb Threat Response Plan 21.10.5. During the Threat 21.10.6. Describe the Caller's Voice and Mannerisms 21.10.7. Receiving Letter Threat/Bomb 21.10.8. Threat Decision 21.11. Evacuation 21.11.1. Search 21.12. After the Threat 21.12.1. Lessons Learned 21.12.2. Crisis Intervention 21.12.3. Leader Recommended Actions 21.12.4. Individual Recommended Actions 21.13. End of Chapter Review Questions 21.14. Notes 21.15. Additional Resources III. PART III: Employee and Family Preparedness III.1. Emergency Support for Employees and Families III.1.1. Family Emergency Planning III.2. Food Storage Guidelines III.3. Notes IV. PART IV: Appendixes A. Protocols, Checklists, and Forms A.1. XYZ CORPORATION, PRODUCTION DIVISION OFFICE OF THE DIVISION VICE-PRESIDENT: EMERGENCY PREPAREDNESS PROTOCOL A.1.1. MEMORANDUM TO: All Personnel Date A.1.2. Production Division Emergency Committee Members A.1.3. Corporate Headquarters A.1.4. Production Division A.2. PRIVATE SECTOR POLICY STATEMENT A.2.1. General Policy A.2.2. Purpose and Scope A.2.3. Procedures A.4. PUBLIC SECTOR POLICY STATEMENT A.4.1. Daily Log A.5. DAMAGE ASSESSMENT REPORT A.6. DAMAGE ASSESSMENT: FACILITY INSPECTION/SURVEY CHECKLISTS: BUILDING SYSTEMS A.6.1. Chimneys and Stacks A.6.2. Building/Structures (Except Roofs and Trusses) A.6.3. Roofs A.6.4. Trusses A.6.5. Air-Conditioning Systems A.6.6. Cranes and Hoists A.6.7. Elevators and Platform Lifts A.6.8. Heating Equipment A.6.9. Plumbing Systems A.6.10. Ventilating and Exhaust Air Systems A.6.11. Electrical Systems A.6.12. Lighting A.6.13. Switchgear A.6.14. Towers, Masts, and Antennas A.6.15. Chemical/Fuel Facilities Storage A.6.16. Disconnecting Switches A.6.17. Lightning Arresters A.6.18. Power Transformers A.6.19. Power Transformers, Energized A.6.20. Safety Fences A.6.21. Steel Poles and Structures A.6.22. Vaults and Manholes A.6.23. Electric Motors and Generators A.6.24. Distribution Transformers, De-energized A.6.25. Distribution Transformers, Energized A.6.26. Telephone Substations A.6.27. Fuses and Small Circuit Breakers A.6.28. Rectifiers A.6.29. Bridges and Trestles A.6.30. Fences and Walls A.6.31. Grounds A.6.32. Railroad Trackage A.6.33. Pavements A.6.34. Retaining Walls A.6.35. Piping Systems A.6.35. Steam Distribution A.6.36. Fresh Water Supply and Distribution System A.6.37. Sewage Collection and Disposal Systems A.6.38. Fresh Water Supply A.6.39. Electrical Generation and/or Distribution A.6.40. Heating Generation A.6.41. Air-Conditioning Generation and Distribution A.6.42. Building Sprinkler Alarm Valves A.7. DAILY SCHEDULE A.8. WEEKLY SCHEDULE A.9. CONTRACT WORK REPORT A.10. EMERGENCY CONTRACTS PROJECT SCHEDULE A.11. EMERGENCY CONTRACTS LIST A.12. HOT WORK PERMIT A.13. SUMMARY OF EMERGENCY POWER A.14. FLOODING A.15. EARTHQUAKES A.16. TORNADOES/HIGH WINDS A.17. FIRE PROTECTION A.18. BOMB THREAT A.19. HAZARDOUS MATERIAL SPILLS A.20. POTENTIAL POTABLE WATER SOURCES A.21. WHAT TO DO IN THE EVENT OF A UTILITY LOSS A.22. EMERGENCY/LIFE SYSTEMS SUMMARY A.23. ELEVATOR SUMMARY A.24. CHILLED WATER INVENTORY A.25. BUILDING ACCESS CONTROL INFORMATION A.26. UTILITY AND EQUIPMENT SHUTDOWN PROCEDURES A.26.1. Shutdown Considerations A.26.2. Shutdown Scheduling Coordination A.26.3. Coordination Methods A.26.4. Scheduled Shutdowns A.26.5. Emergency Shutdowns A.27. LETTER OF INTENT TO CONTRACT A.28. ALARM SYSTEMS A.29. MAIN FACILITY DOMESTIC WATER VALVE LOCATION A.30. FACILITY WATER PRESSURE CHECK A.31. FACILITY POTABLE WATER RESOURCES A.32. CONTRACTOR AND VENDOR CONTACT LIST A.33. HIGH-VOLTAGE FEEDER INFORMATION A.34. UNDERGROUND STORAGE TANKS A.35. EMPLOYEE NOTIFICATION LIST A.36. FACILITY RADIO NET A.37. INDIVIDUAL TRAINING RECORD A.38. REQUIRED ANNUAL TRAINING A.39. INSTRUCTOR LESSON PLAN B. Facility and Property Intelligence B.1. Purpose B.2. Assumptions B.3. Concept of Operation B.4. Facility and Property Intelligence B.5. Building Information Modeling B.6. Note C. Sample Facilities and Property Emergency Management Plan C.1. 1. Introduction, Mission, Scope, and Assumptions C.1.1. Introduction C.1.2. Mission C.1.3. Scope C.1.4. Assumptions C.2. 2. Policy Statements C.3. 3. Definitions C.4. 4. Standards C.5. 5. Emergency Management Resources C.6. 6. Emergency Notification Procedures C.7. 7. Emergency Management Planning Meetings C.8. 8. Emergency Levels C.8.1. Level 1: Isolated Incident C.8.2. Level 2: Developing Incident C.8.3. Level 3: Immediate Incident C.8.4. Level 4: Regional or National Emergency C.9. 9. Emergency Support Functions C.9.1. (Name of organization) EMERGENCY SUPPORT FUNCTIONS C.10. 10. Damage Assessment, Recovery, and Deactivation C.11. 11. Emergency Training and Drills C.12. 12. Responsibilities C.13. 13. Interaction with External Groups C.14. 14. References C.15. 15. Attachments V. PART V: Resources, References, and Web Sites V.1. Introduction V.1.1. Book References V.1.2. Contracting V.1.3. Indoor Air Quality V.1.4. Workplace Violence V.1.5. Elevator/Escalator References V.1.6. Labor Strike References V.1.7. Electrical Power Loss References V.1.8. Nuclear, Biological, and Chemical V.1.9. Fire Emergency V.1.10. Emergency Preparedness V.1.11. Academic Institutions V.1.12. Associations V.1.13. Federal Agencies V.1.14. Mitigation Resources