Healthcare managers ensure that the organization s mission is met, that its goals are achieved, and that the work is done right. This book provides you with the skills, knowledge, and confidence you need to be a successful healthcare manager. This book uses realistic scenarios, cases, and exercises to bring essential management concepts to life. You will learn how to handle management responsibilities such as delegating projects, making ethical decisions, resolving conflicts, defending a budget, and monitoring organizational performance. Also included are an overview of health law and a discussion of diversity issues that will prepare you to work in today s healthcare environment. Topics and techniques covered include:Evidence-based management, Ethics, Evaluating employees, Diversity, Decision making, Change, Teamwork, Hiring and terminating, Communication, Delegation, Motivating employees, Managing conflicts, Leadership, Time management, Program assessment and Legal issues ESSENTIAL TECHNIQUES FOR HEALTHCARE MANAGERS......Page 4 COPYRIGHT PAGE......Page 5 DEDICATION......Page 6 CONTENTS......Page 8 DETAILED CONTENTS......Page 10 FOREWORD......Page 16 PREFACE......Page 18 ACKNOWLEDGMENTS......Page 20 INTRODUCTION: iHEALTHCARE MANAGEMENT......Page 22 PART I: FOUNDATIONS OF EFFECTIVE MANAGEMENT......Page 30 CHAPTER 1: THE RISE OF SCIENTIFIC MANAGEMENT......Page 32 CHAPTER 2: SKILLS FOR EFFECTIVE MANAGEMENT......Page 45 CHAPTER 3: ETHICS......Page 52 CHAPTER 4: CULTURAL DIVERSITY......Page 69 PART II: CONCEPTUAL TECHNIQUES FOR MANAGERS......Page 80 CHAPTER 5: DECISION MAKING......Page 82 CHAPTER 6: CHANGE IS CONSTANT......Page 94 CHAPTER 7: TEAMWORK......Page 111 PART III: INTERPERSONAL TECHNIQUES FOR MANAGERS......Page 124 CHAPTER 8: COMMUNICATION......Page 126 CHAPTER 9: DELEGATION......Page 137 CHAPTER 10: HIRING, MOTIVATING, EVALUATING, AND TERMINATING STAFF......Page 152 CHAPTER 11: MANAGING CONFLICT......Page 171 CHAPTER 12: LEADERSHIP......Page 179 PART IV: TECHNICAL SKILLS FOR MANAGERS......Page 190 CHAPTER 13: TIME MANAGEMENT......Page 192 CHAPTER 14: BUDGETING......Page 202 CHAPTER 1 5: PROGRAM ASSESSMENT......Page 213 CHAPTER 16: LEGAL ISSUES......Page 222 GLOSSARY......Page 234 REFERENCES......Page 244 INDEX......Page 260 ABOUT THE AUTHORS......Page 270 Healthcare managers ensure that the organizations mission is met, that its goals are achieved, and that the work is done right. This book provides you with the skills, knowledge, and confidence you need to be a successful healthcare manager. This book uses realistic scenarios, cases, and exercises to bring essential management concepts to life. You will learn how to handle management responsibilities such as delegating projects, making ethical decisions, resolving conflicts, defending a budget, and monitoring organizational performance. Also included are an overview of health law and a discussion of diversity issues that will prepare you to work in todays healthcare environment. Topics and techniques covered Evidence-based management Ethics Evaluating employees Diversity Decision making Change Teamwork Hiring and terminating Communication Delegation Motivating employees Managing conflicts Leadership Time management Program assessment Legal issues Instructor PowerPoint slides, discussion points for end-of-chapter questions, and a test bank. To see a sample, click on the Instructor Resource sample tab above. Foundations of effective management A scientific approach to management Functions and roles of the HC MGR Ethics Diversity Conceptual techniques for managers Decision making Change is constant Teamwork Interpersonal techniques for managers Communication Delegation Hiring, motivating, evaluating, and terminating Managing conflict Leadership Technical skills for managers Time management Budgeting Program assessment Legal issues.
