A blueprint for managing people, not generations Unfairly Labeled challenges the very concept of "generational differences" as an unfair generalization, and offers a roadmap to intergenerational understanding. While acknowledging that generational stereotypes exist, author Jessica Kriegel argues that they are wrong--and that it's unreasonable to assume that the millions of people born in the same 20-year time span are motivated by the same things, attracted to the same things, and should be dealt with in the same way. Kriegel's experience as Organizational Developer at Oracle puts her squarely in the talent strategy realm, where she works to optimize leadership development, team effectiveness, and organizational design. Drawing upon her experiences with workers of all ages and types, she shows how behaviors know no generational boundaries and how to work with people based on their talents, strengths, and weaknesses rather than simply slapping on a generational label and fitting them into an arbitrary slot. There are 80 million Millenials in America, yet there are myriad books on "managing Millenials" and "working with Millenials" and "the problem with Millenials." This book shows that whether you're working with Millenials, Generation X, or Baby Boomers, age is not the issue--it's the interpersonal dynamics that matter most. Examine the concept of "generational issues" Explore the disparate reality of each 20-year generational span Learn to understand and work effectively with other generations Facilitate intergenerational understanding sessions The human mind craves categorization, so the tendency to lump people together is natural. It may, however, be holding your organization back. The members of each generation have only one thing in common--their age--and even that varies by two whole decades. Why assume that they should all be managed the same way? Unfairly Labeled shows you a better way, and provides a roadmap to a more effective organizational strategy. Preface xi Part One: The Problem with Labeling Generations xii Part Two: Toolkit for Managers xiii Part Three: Overcoming Generational Labels xiv Introduction: Taking Issue with Generational Issues xvii Generation Exercise xviii Perception Is Reality xx How Labels Divide xxii I THE PROBLEM WITH LABELING GENERATIONS 1 1 Why We Stereotype 3 The Brain Makes Categories 6 Predictions into Convictions 7 The Ladder of Inference 9 In-Group, Out-Group Dynamics 11 2 Age versus Generation 15 Age Discrimination 17 Age versus Generation 19 Hiding Age Discrimination Behind Generation Labels 21 Summary 24 3 American Labels in a Global World 25 Generation Stereotypes in Other Cultures 27 Summary 32 4 When Are the Labels Useful? 35 When a Label Is Useful: Marketing 38 The Better Way 40 Summary 43 II TOOLKIT FOR MANAGERS 45 5 Employee Engagement 47 The Stereotype 49 Origins of the Stereotype 51 The Truth about Motivating Millennials 60 Overcoming the Stereotypes 63 Summary 71 6 Performance Management 73 The Stereotype 75 The Truth about Managing Millennial Performance 82 Overcoming the Stereotypes 86 Summary 93 7 Collaborative Teamwork 95 The Stereotype 97 The Error in Stereotypes 99 Overcoming the Stereotypes 102 Summary 107 8 Recruiting 109 The Stereotype 112 The Origin of the Stereotype 113 Overcoming the Stereotypes 116 Summary 120 9 Technology 121 The Stereotypes 123 The Origins of the Stereotype 124 Overcoming the Stereotypes 128 Summary 131 III OVERCOMING GENERATIONAL LABELS 133 10 Roadmap to Changing Your Organization s Culture 135 Be a Maven 137 Six Steps to Change 138 Summary 144 11 Case Study 1 145 Background 147 The Request 150 Needs Assessment 152 Survey Results 159 Results 159 Focus Groups 166 Training Programs 168 Return on Investment Analysis 185 Conclusion 191 12 Case Study 2 193 Background 195 The Request 196 Needs Assessment: Survey 198 Learning Style Differences by Generation 200 Learning Activity Preferences by Generation 200 Optimizing the Learning Environment 207 Practical Implications 209 Resources: Case Study 2 Details 211 References 217 About the Author 223 Index 225 'unfairly Labeled' Challenges The Very Concept Of Generational Differences As An Unfair Generalization, And Offers A Roadmap To Intergenerational Understanding. While Acknowledging That Generational Stereotypes Exist, Author Jessica Kriegel Argues That They Are Wrong And That It's Unreasonable To Assume That The Millions Of People Born In The Same 20-year Time Span Are Motivated By The Same Things, Attracted To The Same Things, And Should Be Dealt With In The Same Way. Machine Generated Contents Note: I.the Problem With Labeling Generations -- 1.why We Stereotype -- The Brain Makes Categories -- Predictions Into Convictions -- The Ladder Of Inference -- In-group, Out-group Dynamics -- 2.age Versus Generation -- Age Discrimination -- Age Versus Generation -- Hiding Age Discrimination Behind Generation Labels -- Summary -- 3.american Labels In A Global World -- Generation Stereotypes In Other Cultures -- Summary -- 4.when Are The Labels Useful? -- When A Label Is Useful: Marketing -- The Better Way -- Summary -- Ii.toolkit For Managers -- 5.employee Engagement -- The Stereotype -- Origins Of The Stereotype -- The Truth About Motivating Millennials -- Overcoming The Stereotypes -- Summary -- 6.performance Management -- The Stereotype -- The Truth About Managing Millennial Performance -- Overcoming The Stereotypes -- Summary -- 7.collaborative Teamwork -- The Stereotype -- The Error In Stereotypes -- Overcoming The Stereotypes -- Summary -- 8.recruiting -- The Stereotype -- The Origin Of The Stereotype -- Overcoming The Stereotypes -- Summary -- 9.technology -- The Stereotypes -- The Origins Of The Stereotype -- Overcoming The Stereotypes -- Summary -- Iii.overcoming Generational Labels -- 10.roadmap To Changing Your Organization's Culture -- Be A Maven -- Six Steps To Change -- Summary -- 11.case Study 1 -- Background -- The Request -- Needs Assessment -- Survey Results -- Results -- Focus Groups -- Training Programs -- Return On Investment Analysis -- Conclusion -- 12.case Study 2 -- Background -- The Request -- Needs Assessment: Survey -- Learning Style Differences By Generation -- Learning Activity Preferences By Generation -- Optimizing The Learning Environment -- Practical Implications. Jessica Kreigel. Includes Bibliographical References And Index. Mode Of Access: World Wide Web.
A blueprint for managing people, not generations
Unfairly Labeled challenges the very concept of "generational differences" as an unfair generalization, and offers a roadmap to intergenerational understanding. While acknowledging that generational stereotypes exist, author Jessica Kriegel argues that they are wrong—and that it's unreasonable to assume that the millions of people born in the same 20-year time span are motivated by the same things, attracted to the same things, and should be dealt with in the same way. Kriegel's experience as Organizational Developer at Oracle puts her squarely in the talent strategy realm, where she works to optimize leadership development, team effectiveness, and organizational design. Drawing upon her experiences with workers of all ages and types, she shows how behaviors know no generational boundaries and how to work with people based on their talents, strengths, and weaknesses rather than simply slapping on a generational label and fitting them into an arbitrary slot.
There are 80 million Millenials in America, yet there are myriad books on "managing Millenials" and "working with Millenials" and "the problem with Millenials." This book shows that whether you're working with Millenials, Generation X, or Baby Boomers, age is not the issue—it's the interpersonal dynamics that matter most.
- Examine the concept of "generational issues"
- Explore the disparate reality of each 20-year generational span
- Learn to understand and work effectively with other generations
- Facilitate intergenerational understanding sessions
The human mind craves categorization, so the tendency to lump people together is natural. It may, however, be holding your organization back. The members of each generation have only one thing in common—their age—and even that varies by two whole decades. Why assume that they should all be managed the same way? Unfairly Labeled shows you a better way, and provides a roadmap to a more effective organizational strategy.
Unfairly Labeled challenges the very concept of "generational differences" as an unfair generalization, and offers a roadmap to intergenerational understanding. While acknowledging that generational stereotypes exist, author Jessica Kriegel argues that they are wrong -- and that it's unreasonable to assume that the millions of people born in the same 20-year time span are motivated by the same things, attracted to the same things, and should be dealt with in the same way. Drawing upon her experiences with workers of all ages and types, she shows how behaviors know no generational boundaries and how to work with people based on their talents, strengths, and weaknesses rather than simply slapping on a generational label and fitting them into an arbitrary slot. There are 80 million Millennials in America, yet there are myriad books on "managing Millennials" and "working with Millennials" and "the problem with Millennials." This book shows that whether you're working with Millennials, Generation X, or Baby Boomers, age is not the issue -- it's the interpersonal dynamics that matter most. Examine the concept of "generational issues;" explore the disparate reality of each 20-year generational span; learn to understand and work effectively with other generations; and facilitate intergenerational understanding sessions. The human mind craves categorization, so the tendency to lump people together is natural. It may, however, be holding your organization back. The members of each generation have only one thing in common -- their age -- and even that varies by two whole decades. Why assume that they should all be managed the same way? **A blueprint for managing __people__, not generations**__Unfairly Labeled__ challenges the very concept of "generational differences" as an unfair generalization, and offers a roadmap to intergenerational understanding. While acknowledging that generational stereotypes exist, author Jessica Kriegel argues that they are wrong—and that it's unreasonable to assume that the millions of people born in the same 20-year time span are motivated by the same things, attracted to the same things, and should be dealt with in the same way. Kriegel's experience as Organizational Developer at Oracle puts her squarely in the talent strategy realm, where she works to optimize leadership development, team effectiveness, and organizational design. Drawing upon her experiences with workers of all ages and types, she shows how behaviors know no generational boundaries and how to work with people based on their talents, strengths, and weaknesses rather than simply slapping on a...
