High Performance Through Process Excellence : From Strategy to Operations

The Management of Process Excellence (MPE) has become a main enabler of High Performance – delivering innovation and agility. It leads to a functioning "Real-Time Enterprise". MPE links strategy with people and technology, like Service-Oriented Architectures (SOA) or Web 2.0. Knowledge assets, such as Process Reference Models, increase productivity. Emergent Processes and Inter-enterprise Collaboration are addressed specifically, as well as the impacts of Globalisation. MPE delivers Process Governance for large organizations as well as for small and medium enterprises. Process excellence is not optional, but a necessity for companies competing in the new global economy. This book is an important contribution to the field and will help managers harness the power of process excellence to drive better performance. Dr. Michael Hammer, Author of Reengineering the Corporation, Boston, USA Kirchmer’s book takes the concept of process excellence into the 21 st century. He explains how processes evolve, how process management encourages innovation, and why high growth starts with the foundation of world-class processes. Bill McDermott, President & CEO, SAP Americas & Asia Pacific Japan, Newtown Square, USA Managing an organization's business processes distinctively well can be a fundamental source of competitive advantage in today's fast growing global economy. Doing so however requires a unique cohesion between strategic vision, operational execution, and information technology sophistication. Dr. Kirchmer's wide experience in helping organization's Manage Business Process Excellence is succintly captured in this well thought out book. Thomas Kurian, Senior Vice President, Oracle Corporation, Redwood Shores, USA Business Process Management helps you to really understand your business and manage essential process innovation opening new ways to growth. Based on his profound experience in this area Dr. Kirchmer presents a clear vision how to do it best. Falko Lameter, CIO, Kaeser Compressors, Coburg, Germany Companies that lack an integrated business process management structure cannot fully leverage the advantages inherent in current released versions of enterprise software. This gap in effective business process management (BPM) practice places these businesses in a position of competitive disadvantage. Dr. Kirchmer’s book outlines a clear, straightforward path for any organization to move to BPM and improve to process excellence. Steve Tieman, Vice President, Technical Integration Lead, Strategic Modernization Initiative, Estee Lauder Companies, New York, USA The Management of Process Excellence (MPE) has become a main enabler of High Performance – delivering innovation and agility. It leads to a functioning "Real-Time Enterprise". MPE links strategy with people and technology, like Service-Oriented Architectures (SOA) or Web 2.0. Knowledge assets, such as Process Reference Models, increase productivity. Emergent Processes and Inter-enterprise Collaboration are addressed specifically, as well as the impacts of Globalisation. MPE delivers Process Governance for large organizations as well as for small and medium enterprises. Kirchmer’s book takes the concept of process excellence into the 21^st^ century. He explains how processes evolve, how process management encourages innovation, and why high growth starts with the foundation of world-class processes. __Bill McDermott, President & CEO, SAP Americas & Asia Pacific Japan, Newtown Square, USA__ Managing an organization's business processes distinctively well can be a fundamental source of competitive advantage in today's fast growing global economy. Doing so however requires a unique cohesion between strategic vision, operational execution, and information technology sophistication. Dr. Kirchmer's wide experience in helping organization's Manage Business Process Excellence is succintly captured in this well thought out book. __Thomas Kurian, Senior Vice President, Oracle Corporation, Redwood Shores, USA__ Business Process Management helps you to really understand your business and manage essential process innovation opening new ways to growth. Based on his profound experience in this area Dr. Kirchmer presents a clear vision how to do it best. __Falko Lameter, CIO, Kaeser Compressors, Coburg, Germany__ Companies that lack an integrated business process management structure cannot fully leverage the advantages inherent in current released versions of enterprise software. This gap in effective business process management (BPM) practice places these businesses in a position of competitive disadvantage. Dr. Kirchmer’s book outlines a clear, straightforward path for any organization to move to BPM and improve to process excellence. __Steve Tieman, Vice President, Technical Integration Lead, Strategic Modernization Initiative, Estee Lauder Companies, New York, USA__ Continuously changing customer and market requirements have become a dominating factor in today's global business environment. Enterprises have to take smart decisions and execute fast. Innovation and agility become key success factors. Process excellence is the glue that brings everything together. The Management of Process Excellence (MPE) has become a main enabler of High Performance. It leads to a functioning'Real-Time Enterprise'. MPE links strategy with people and technology, like Service-Oriented Architectures (SOA) or Web 2.0. Knowledge assets, such as Process Reference Models, increase productivity. Emergent Processes and Inter-enterprise Collaboration are addressed specifically. MPE delivers Process Governance for large organizations as well as for small and medium enterprises. The book addresses executives and managers as well as educators and students. Continuously changing customer and market requirements have become a dominating factor in todays global business environment. Enterprises have to take smart decisions and execute fast. Innovation and agility become key success factors. Process excellence is the glue that brings everything together. The Management of Process Excellence (MPE) has become a main enabler of High Performance. It leads to a functioning "Real-Time Enterprise". MPE links strategy with people and technology, like Service-Oriented Architectures (SOA) or Web 2.0. Knowledge assets, such as Process Reference Models, increase productivity. Emergent Processes and Inter-enterprise Collaboration are addressed specifically. MPE delivers Process Governance for large organizations as well as for small and medium enterprises. The book addresses executives and managers as well as educators and students. Front Matter....Pages i-xiv Management of Process Excellence: What is it and Why do you Need It?....Pages 1-20 Innovation: An Important Goal of MPE....Pages 21-35 Information Technology Enabling Process Execution with MPE....Pages 37-53 Business Process Change Management for MPE....Pages 55-67 Business Process Governance for MPE....Pages 69-84 Reference Models to Empower MPE....Pages 85-100 Inter-enterprise Business Processes Enabled by MPE....Pages 101-115 Emergent Processes Enabled by MPE....Pages 117-128 Globalization Requires MPE....Pages 129-144 Small and Medium Enterprises Also Benefit from MPE....Pages 145-155 What has Jazz to do with MPE?....Pages 157-167 Back Matter....Pages 169-178 Continuously changing customer and market requirements have become a dominating factor in the global business environment. Enterprises have to take smart decisions and execute fast. Innovation and agility become key success factors. Process excellence is the glue that brings everything together. This work is suitable for executives and managers HiP BPM links enterprise strategy with people and technology for highest operational performance. This book discusses trends in the field of BPM and how they can be applied in private and public sector organizations. It primarily addresses executives and managers and may also be used in management classes. This Book Examines Trends In Business Process Management (bpm) And How They Can Be Applied In Private And Public Sector Organizations. It Features Case Studies From Successful Businesses To Help Readers Better Understand The Full Potential Of These Trends.