Hospital management [electronic resource] : text and cases

Please Read Notes: Brand New, International Softcover Edition, Printed in black and white pages, minor self wear on the cover or pages, Sale restriction may be printed on the book, but Book name, contents, and author are exactly same as Hardcover Edition. Fast delivery through DHL/FedEx express. Cover 1 Contents 6 List of Tables 12 List of Figures 14 Preface 16 Acknowledgements 19 About the Author 20 Part 1: Importance of Hospital Management 22 Chapter 1: Healthcare Industry 24 1.1 An Introduction 25 1.2 A Global View 25 1.2.1 Healthcare Industry 26 1.2.2 Pharmaceuticals 27 1.2.3 Medical Equipments 27 1.2.4 Biotechnology 27 1.2.5 Information Technology 27 1.2.6 Medical Tourism 28 1.3 The India Scenario 28 1.3.1 Healthcare Industry 28 1.3.2 Pharmaceuticals 28 1.3.3 Medical Equipments 29 1.3.4 Biotechnology 29 1.3.5 Medical Insurance 29 1.4 Health and National Economy 30 1.5 Health System Performance 40 1.6 Summary 46 Questions 46 References 47 Chapter 2: Health Sector in India 50 2.1 An Introduction 51 2.2 Health Financing 51 2.2.1 Health Expenditure: Source of Funding 52 2.2.2 Health Expenditure: Service Providers 52 2.2.3 Public Health Expenditure 53 2.2.4 Private Health Expenditure 53 2.2.5 Health Expenditure by Function 55 2.3 Health Infrastructure 56 2.3.1 Public Health Infrastructure 57 2.3.2 Private Health Infrastructure 61 2.3.3 Public–Private Partnerships 62 2.4 Human Resources in Health 62 2.4.1 Demand for Health Workforce 62 2.4.2 Supply of Health Workforce 64 2.5 Role of Hospitals in the Health Sector 65 2.6 Summary 67 Questions 67 References 68 Part 2: Hospital Management Challenges 70 Chapter 3: Hospital Management: Service Quality 72 3.1 An Introduction 73 3.2 Basic Concepts in Management 73 3.3 Hospital Management 77 3.3.1 Introduction to Hospital Management 77 3.3.2 Managing a Service Organization 78 3.4 Hospital Service Delivery 80 3.4.1 Issues and Challenges 80 3.4.2 Service Quality: Provider Perspective 83 3.4.3 Service Quality: Customer Perspective 84 3.4.4 Quality Control 85 3.5 Hospital Queuing Systems 87 3.5.1 Simple Queuing Systems 87 3.5.2 Interdependent Queuing Systems 89 3.5.3 Computer Simulation 92 3.6 Summary 99 Questions 100 References 101 Chapter 4: Hospital Management Functions 103 4.1 An Introduction 104 4.2 Operations Management 104 4.2.1 Service Quality 105 4.2.2 Turnaround Time 106 4.2.3 Cost Reduction 106 4.2.4 Capacity Management 107 4.3 Finance and Cost Management 113 4.3.1 Finance Management 113 4.3.2 Cost Management 119 4.3.3 Capital Budgeting: A Perspective 122 4.4 HR Management 126 4.4.1 HR Planning and Development 127 4.4.2 Staffing 128 4.4.3 Work Systems Design 129 4.4.4 Reporting Relationships 130 4.5 Materials Management 131 4.5.1 Purchase Management 132 4.5.2 Inventory Management 133 4.5.3 Stores Management 133 4.5.4 Pharmacy Management 134 4.6 Summary 136 Questions 136 References 138 Chapter 5: Hospital Management Support Systems 141 5.1 An Introduction 142 5.2 Clinical Support 142 5.2.1 Clinical Lab Services 142 5.2.2 Radiology and Imaging Services 154 5.3 Information Support: Hospital MIS 155 5.3.1 Hospital Management Decisions 155 5.3.2 Hospital Management Information System (HMIS) 162 5.4 Administrative Support Systems 169 5.4.1 Medical Records Management 169 5.4.2 Bio-medical Waste Management 169 5.4.3 Other Support Systems 171 5.5 Summary 172 Questions 172 References 173 Part 3: Hospital Management Case Studies 176 Chapter 6: Hospital Operations Management 178 Case 6.1: CMC Hospital, Vellore (A) 179 Case 6.2: Majestic Hospitals 189 Case 6.3: Aram Hospital (Apollo Group) 199 Chapter 7: Hospital Finance and Cost Management 211 Case 7.1: Apollo Hospitals 212 Case 7.2: City Municipal Hospital 229 Chapter 8: Hospital Human Resource Management 233 Case 8.1: CMC Hospital, Vellore (B) 234 Case 8.2: AMC Hospitals 247 Case 8.3: Bangalore Baptist Hospital (A) 255 Chapter 9: Hospital Materials Management 269 Case 9.1: MPS Hospital 270 Case 9.2: MP Trust Hospital 278 Chapter 10: Hospital MIS 287 Case 10.1: SJ Hospital 288 Case 10.2: Mahanagar Hospital 292 Case 10.3: RD Clinical Lab 303 Part 4: A Framework for Case Analysis 310 Chapter 11: Hospital Management Cases: A Framework for Analysis 312 11.1 An Introduction 313 11.2 Patient Health Management 313 11.3 Hospital Health Management 314 11.4 Patient Management vs Hospital Management 316 11.5 A Framework for Case Analysis 316 11.5.1 A Preliminary Analysis 316 11.5.2 Final Recommendations 317 11.6 Case Analysis: An Illustration 318 11.7 Summary 323 Index 324