Human Communication: The Basic Course, Global Edition

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Check with the seller prior to purchase. -- Normal 0 false false false EN-US X-NONE X-NONE Cover......Page 1 Brief Contents......Page 5 Detailed Contents......Page 6 Welcome to Human Communication: The Basic Course......Page 13 Chapter 1: An Introduction to Human Communications......Page 20 The Forms of Human Communication......Page 21 The Benefits of Human Communication......Page 23 The Myths of Human Communication......Page 25 Communication Context......Page 26 Messages......Page 27 Noise......Page 28 Communication is Purposeful......Page 29 Communication is Transactional......Page 30 Communication is a Process of Adjustment......Page 31 Communication Involves Content and Relationship Dimensions......Page 32 Communication is Ambiguous......Page 33 Communication is Punctuated......Page 34 Communication is Inevitable, Irreversible, and Unrepeatable......Page 35 1.4 The Competent Communicator......Page 36 The Competent Communicator Thinks Critically and Mindfully......Page 38 The Competent Communicator is Ethical......Page 39 The Competent Communicator is an Effective Listener......Page 40 The Competent Communicator is Media Literate......Page 41 Summary : Preliminaries to Human Communication......Page 42 Key Terms......Page 43 Working with the Preliminaries to Human Communication ......Page 44 Chapter 2: Culture and Communication......Page 46 Sex and Gender......Page 47 The Transmission of Culture......Page 48 The Importance of Culture in Communication......Page 49 The Aim of a Cultural Perspective......Page 50 2.2 Cultural Differences......Page 52 High- and Low-Context Cultures......Page 53 Power Distances......Page 54 High- and Low-Ambiguity-Tolerant Cultures......Page 55 Indulgence and Restraint......Page 56 The Nature and Forms of Intercultural Communication......Page 57 Improving Intercultural Communication......Page 58 Key Terms......Page 66 Working with Culture and Communication......Page 67 Chapter 3: Understanding Your Self and Your Perceptions......Page 69 Self-Concept......Page 70 Self-Awareness......Page 71 Self-Esteem......Page 73 Factors Influencing Self-Disclosure......Page 75 Guidelines for Self-Disclosure......Page 77 Stage 2: Organization......Page 80 Stage 3: Interpretation–Evaluation......Page 81 Stage 5: Recall......Page 82 Impression Formation Processes......Page 83 Increasing Accuracy in Impression Formation......Page 87 To Be Liked: Affinity-Seeking and Politeness Strategies......Page 89 To Secure Help: Self-Deprecating Strategies......Page 90 To Hide Faults: Self-Monitoring Strategies......Page 91 To Confirm Self-Image: Image-Confirming Strategies......Page 92 Summary: The Self and Perception......Page 93 Working With The Self and Perception......Page 94 Chapter 4: Effective Listening......Page 97 4.2 The Listening Process......Page 98 Stage 1: Receiving......Page 99 Stage 3: Remembering......Page 100 Stage 5: Responding......Page 103 Distractions: Physical and Mental......Page 104 4.4 Styles of Effective Listening......Page 106 Empathic and Objective Listening......Page 107 Nonjudgmental and Critical Listening......Page 108 Surface and Depth Listening......Page 109 Polite and Impolite Listening......Page 110 Active and Inactive Listening......Page 111 Culture and Listening......Page 113 Gender and Listening......Page 114 Summary: Listening in Human Communication......Page 116 Working With Listening......Page 117 Chapter 5: Verbal Communication......Page 119 Meanings are in People......Page 120 Meanings Depend on Context......Page 121 Messages Vary in Politeness......Page 123 Messages Vary in Assertiveness......Page 124 Messages Can Deceive......Page 125 5.2 Disconfirmation and Confirmation......Page 127 Heterosexism......Page 129 Ageism......Page 130 Cultural Identifiers......Page 131 5.3 Using Verbal Messages Effectively......Page 133 Language Symbolizes Reality (Partially)......Page 134 Language Expresses Both Facts and Inferences......Page 135 Language Can Obscure Distinctions......Page 136 Summary: Verbal Messages......Page 137 Working with Verbal Messages......Page 138 Chapter 6: Nonverbal Communication......Page 140 Nonverbal Messages Interact with Verbal Messages......Page 141 Nonverbal Messages Help Manage Impressions......Page 142 Nonverbal Messages Help Form Relationships......Page 143 Nonverbal Messages Can Influence and Deceive......Page 144 Body Communication......Page 145 Facial Communication......Page 146 Eye Communication......Page 147 Space Communication......Page 150 Artifactual Communication......Page 152 Touch Communication......Page 153 Silence......Page 155 Time Communication......Page 156 Smell Communication......Page 158 Culture and Gesture......Page 159 Culture and Colors......Page 160 Culture and Time......Page 161 Decoding Skills......Page 163 Encoding Skills......Page 164 Summary: Nonverbal Messages......Page 165 Working With Nonverbal Communication......Page 166 Chapter 7: The Art of Successful Conversation......Page 169 The Principle of Process: Conversation is a Developmental Process......Page 171 The Principle of Turn-Taking......Page 172 The Principle of Dialogue......Page 174 The Principle of Flexibility......Page 175 The Principle of Politeness: Conversation is (Usually) Polite......Page 176 Making Small Talk......Page 177 Introducing People......Page 181 Making Excuses......Page 182 Apologizing......Page 183 Giving and Receiving Compliments......Page 185 Giving and Receiving Advice......Page 186 Working with Conversation......Page 188 Chapter 8: The Realm of Relationships......Page 190 8.1 Relationship Stages......Page 192 Involvement......Page 194 Intimacy......Page 195 Deterioration......Page 196 Dissolution......Page 197 Attraction Theory......Page 198 Relationship Rules Theory......Page 199 Social Penetration Theory......Page 201 Social Exchange Theory......Page 202 Equity Theory......Page 203 Jealousy......Page 205 Relationship Violence......Page 207 Summary: Interpersonal Relationship Stages and Theories......Page 208 Working With Interpersonal Relationship Stages and Theories......Page 209 Chapter 9: Friendly, Romantic, and Familial Relationships......Page 211 Friendship Types......Page 212 Friendship and Communication......Page 213 Friendships, Culture, Gender, and Technology......Page 214 Love Types......Page 216 Love and Communication......Page 218 Love, Culture, Gender, and Technology......Page 219 Types of Couples and Families......Page 221 Families and Communication......Page 223 Families, Culture, Gender, and Technology......Page 224 Key Terms......Page 226 Working With Friends, Lovers, and Families......Page 227 Chapter 10: Working in Small Groups......Page 229 The Team......Page 230 Small Group Stages......Page 231 Small Group Formats......Page 232 Small Group Culture......Page 233 Power in the Small Group......Page 234 10.2 Idea-Generation Groups......Page 235 10.3 Personal Growth Groups......Page 236 10.4 Information-Sharing Groups......Page 237 10.5 Problem-Solving Groups......Page 238 The Problem-Solving Sequence......Page 239 Problem-Solving Groups at Work......Page 241 Key Terms......Page 244 Working with Small Group Communication ......Page 245 Chapter 11: Group Interaction and Leadership......Page 246 Member Roles......Page 247 Member Functions and Skills......Page 249 11.2 Leaders in Small Group Communication......Page 252 Myths about Leadership......Page 253 Approaches to Leadership......Page 254 Functions and Skills of Leadership......Page 256 Individualism and Collectivism......Page 258 Leadership Style......Page 260 Key Terms......Page 261 Working with Members and Leaders......Page 262 Chapter 12: Organizational Communication......Page 264 What is an Organization?......Page 265 Characteristics of Organizations......Page 266 12.2 Organizational Messages......Page 268 Formal Communication......Page 270 Informal Organizational Communication: The Grapevine......Page 271 Communication Channels in Organizations......Page 272 Information Overload......Page 273 Information Isolation......Page 274 Sexual Harassment......Page 275 Bullying......Page 276 Mentoring......Page 277 Organizational Relationship Competence......Page 278 Summary: Human Communication in the Workplace......Page 279 Working With Human Communication in the Workplace......Page 280 Chapter 13: Dealing with Interpersonal Conflict......Page 282 Online and Workplace Conflicts......Page 283 Conflict Can Center on Content and Relationship Issues......Page 285 Conflict Can Be Negative or Positive......Page 286 Conflict Takes Place in a Context......Page 287 Conflict Styles Have Consequences......Page 288 Before the Conflict......Page 289 Influences on Your Choice of Conflict Strategies......Page 290 13.4 Conflict Management Strategies......Page 291 Force and Talk......Page 292 Manipulation and Spontaneity......Page 293 Fighting below and above the Belt......Page 294 Face-Detracting and Face-Enhancing Strategies......Page 295 Aggressiveness and Argumentativeness......Page 296 Summary: Interpersonal, Group, and Workplace Conflict......Page 297 Working With Interpersonal, Group, and Workplace Conflict......Page 298 Chapter 14: Public Speaking: Topics, Research, and Audience Analysis......Page 300 A Brief History......Page 301 The Benefits of Public Speaking......Page 302 14.2 Managing Your Apprehension......Page 303 Your Topic......Page 306 Limiting Topics......Page 307 Your Purposes......Page 309 Your Thesis......Page 311 Analyzing the Sociology of the Audience......Page 313 Analyzing the Psychology of the Audience......Page 315 Analyzing and Adapting during the Speech......Page 316 Research Notes......Page 317 Libraries and Bookstores......Page 318 Primary, Secondary, and Tertiary Source Material......Page 320 General Reference Works......Page 321 The Web......Page 323 Evaluating Internet Resources......Page 324 Integrating and Citing Research......Page 325 Summary: Public Speaking Topics, Audiences, and Research......Page 327 Working with Topics, Audiences, and Research......Page 328 Chapter 15: Speech: Content Preparation......Page 330 Examples, Illustrations, and Narratives......Page 331 Definitions......Page 332 Testimony......Page 333 Presentation Aids......Page 335 Computer-Assisted Presentations......Page 339 15.2 Step 5: Develop Your Main Points......Page 341 15.3 Step 6: Organize Your Speech......Page 342 Cause–Effect/Effect–Cause Pattern......Page 343 The Motivated Sequence......Page 344 Introduction......Page 347 Conclusion......Page 349 Transitions......Page 350 Pitfalls in Introductions, Conclusions, and Transitions......Page 351 Constructing the Outline......Page 352 Sample Outlines......Page 353 Key Terms......Page 360 Working with Support and Organization......Page 361 Chapter 16: Delivering Effective Speeches......Page 362 Choosing Words......Page 363 Phrasing Sentences......Page 368 Incorporate Changes and Make Delivery Notes......Page 369 16.3 Step 10: Present Your Speech......Page 370 Methods of Presentation......Page 371 Making Your Presentation More Effective......Page 372 Voice......Page 374 Body Action......Page 375 Handling Audience Questions......Page 376 Culture and Criticism......Page 378 Guidelines for Criticizing More Effectively......Page 379 Key Terms......Page 382 Working with Style and Presentation in Public Speaking......Page 383 Chapter 17: The Informative Speech: Principles and Types......Page 385 Adjust the Level of Complexity......Page 386 Vary the Levels of Abstraction......Page 387 Make Your Speech Easy to Remember......Page 388 17.2 Speeches of Description......Page 389 Organization......Page 390 Thesis and Main Points......Page 392 Organization......Page 393 17.4 Speeches of Demonstration......Page 394 Organization......Page 397 Working with the Informative Speech......Page 398 Chapter 18: The Persuasive Speech: Goals, Principles, and Strategies......Page 400 18.1 Goals of Persuasive Speaking......Page 401 Logical Proof......Page 402 Emotional Proof......Page 404 Credibility Proof......Page 406 Identify with Your Audience......Page 410 Anticipate Selective Exposure......Page 411 Ask for Reasonable Amounts of Change......Page 412 18.4 Persuasive Speeches on Questions of Fact......Page 413 Support......Page 414 Thesis and Main Points......Page 415 18.6 Persuasive Speeches on Questions of Policy......Page 416 Support......Page 419 Summary: The Persuasive Speech......Page 420 Working with the Persuasive Speech......Page 421 Appendix of Speeches: Public Speaking Sample Assistants......Page 423 Glossary......Page 438 References......Page 454 Index......Page 468 Credits......Page 480 Provides a thorough foundation in the theory, research, and skills of communication Human Communication: The Basic Course provides an in-depth look at the concepts and principles of human communication, emphasising public speaking, interpersonal communication, and small group communication. Designed to allow flexibility in teaching approaches, Human Communication: The Basic Course offers instructors a wide range of topics to discuss and apply to real-world experiences. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed. Provides a thorough foundation in the theory, research, and skills of communication Human Communication: The Basic Course provides an in-depth look at the concepts and principles of human communication, emphasizing public speaking, interpersonal communication, and small group communication. Designed to allow flexibility in teaching approaches, Human Communication: The Basic Course offers instructors a wide range of topics to discuss and apply to real-world experiences This text provides a thorough foundation in the theory, research, and skills of communication. It provides an in-depth look at the concepts and principles of human communication, emphasizing public speaking, interpersonal communication, and small group communication. Designed to allow flexibility in teaching approaches, this book offers instructors a wide range of topics to discuss and apply to real-world experiences