بهبود عملکرد کارکنان از طریق ارزیابی و مربی‌گری

Here are the tools to build a genuinely proactive performance management program. Fully updated with all-new case studies from major companies, the second edition will help managers and HR professionals: start a program designed to get maximum results; understand job requirements and set standards; use coaching to maximise performance; conduct more efficient and effective appraisal interviews; and, create performance improvement plans that really work. Author Donald Kirkpatrick is one of the leading voices on human resources and training and development. For more than forty years, Kirkpatrick's four-level performance evaluation model has been the standard throughout the world, and has revolutionized the way enterprises manage, monitor, and optimize employee performance. The new edition of Improving Performance Through Appraisal and Coaching contains all the wisdom and step-by-step processes of the original, with all the guidance and tools you'll need to implement a program that gets maximum results. The book starts with a 40-question test about your organization and its processes and attitudes regarding performance appraisal and coaching. Taking the test both before and after reading the first section of the book will highlight exactly where your existing initiatives can be improved and new ones put in place. Kirkpatrick then goes on to describe in detail how a culture of coaching builds and enhances performance, and how to build this culture across the entire organization. Examples and eye-opening Notes from the Field both reinforce and complement the author's sage recommendations, illustrating how his approaches can be adopted in their entirety or deployed piecemeal, depending on your organization's specific needs. The case studies, both from major employers, prove the overarching value of a proactive performance appraisal program and vibrant coaching environment. The book is packed with ready-to-use forms and, more important, instructions and observations on their effective use. Plus, every chapter is designed for practical application, featuring accessible charts and figures, lists of key points, specific suggestions, cause-and-effect relationships, and much more. While workplaces and jobs have changed dramatically, some truths seem everlasting. One is that in order to obtain exceptional employee performance, you need to build a thorough and consistent appraisal mechanism and coaching program. The other is that there is no one more knowledgeable about how to do it than Donald Kirkpatrick. Annotation Moving beyond more traditional performance-review methods, this book gives readers the tools to build a genuinely proactive performance management program. Fully updated with all-new case studies from major companies, the second edition will help managers and HR professionals: start a program designed to get maximum results understand job segments and set performance standards use coaching as an integral, ongoing driver of performance streamline the appraisal process prepare and conduct more effective appraisal interviews establish improvement plans The book features valuable tools, including appraisal forms used by different organizations, that the reader can use and adapt as needed. New examples cover fields that have changed most dramatically in the last two decades, such as technology, customer service, and more Contents......Page 6 Foreword......Page 8 Preface......Page 14 Acknowledgments......Page 16 A Conceptual Framework for the Appraisal/Coaching Process......Page 20 1. Introduction and Overview......Page 24 2. The Basis for Appraisal......Page 44 3. The Appraisal and the Interview......Page 68 4. The Performance Improvement Plan......Page 85 5. On-the-Job Coaching......Page 98 6. Five Program Requirements......Page 123 7. Leaders Who Coach Create Coaching Cultures......Page 137 8. Evaluating a Training Course on Performance Appraisal and Coaching......Page 147 9. Case Study: Carilon Health System......Page 161 10. Notes from the Field......Page 182 11. Sample Forms......Page 198 A Final Word......Page 262 Index......Page 264 Selected References......Page 270 About the Author......Page 272 Donald L. Kirkpatrick ; Foreword By Dick Grote. Rev. Ed. Of: How To Improve Performance Through Appraisal And Coaching. Includes Bibliographical References (p. 245-246) And Index. There's more to performance management than the yearly review. Here's how to get exceptional performance from every employee!