Intertwingled : information changes everything

"This is a book about everything. Or, to be precise, it explores how everything is connected from code to culture. We think we're designing software, services, and experiences, but we're not. We are intervening in ecosystems. Until we open our minds, we will forever repeat our mistakes. In this spirited tour of information architecture and systems thinking, Peter Morville connects the dots between authority, Buddhism, classification, synesthesia, quantum entanglement, and volleyball. In 1974 when Ted Nelson wrote "everything is deeply intertwingled," he hoped we might realize the true potential of hypertext and cognition. This book follows naturally from that."--Publisher's description Preface 7 Organization of This Book 7 Acknowledgments 8 Chapter 1, Nature 9 Information in Systems 12 Systems Thinking 15 Intervention 22 Literacy 27 Chapter 2, Categories 33 Organizing for Users 39 Making Frameworks 51 Re-Framing 57 Tranquility or Insight 60 Chapter 3, Connections 63 Links 65 Loops 68 Forks 74 Reflection 81 Chapter 4, Culture 83 Cultural Fit 84 Mapping Culture 85 Subcultures 87 Ways of Knowing 91 Design Ethnography 94 Levers of Change 98 Chapter 5, Limits 107 Organizational Strategy 108 Daylighting 110 Understanding Limits 118 Interbeing 123 About the Author 131 Notes 132 34