Introducing Management, Second Edition: A Development Guide

A concise and easy-to-read summary of the principles and practice of management for team leaders and line managers. Introducing Management defines the scope of the management task and breaks it down to clarify and explain the full range of management responsibilities: Managing in Context - an introduction to the management role, setting it in the context of the whole organization and responsibilities for the new manager; Managing People - how to motivate people, lead and delegate and manage teams to improve performance and successfully manage change; Managing Activities - adding value to inputs to meet customer needs, how to plan and organise the workplace to make improvements; Managing Information - how to acquire accurate, timely and relevant information for the basis of quality management decisions; Managing Resources - a guide to all you need to know about financial information, budgeting and stock control. This is the standard classification of management responsibilities adopted by most competence-based frameworks. *Successful introductory management textbook which provides a comprehensive overview of the key management functions & responsibilities*Fully revised & updated, closely linked to Level 3 S/NVQ in Management *Uses case studies & workplace activities to help readers understand how management principles are applied in practice Annotation A concise and easy-to-read summary of the principles and practice of management for team leaders and line managers. Introducing Management defines the scope of the management task and breaks it down to clarify and explain the full range of management responsibilities: Managing in Context - an introduction to the management role, setting it in the context of the whole organization and responsibilities for the new manager; Managing People - how to motivate people, lead and delegate and manage teams to improve performance and successfully manage change; Managing Activities - adding value to inputs to meet customer needs, how to plan and organise the workplace to make improvements; Managing Information - how to acquire accurate, timely and relevant information for the basis of quality management decisions; Managing Resources - a guide to all you need to know about financial information, budgeting and stock control. This is the standard classification of management responsibilities adopted by most competence-based frameworks. *Successful introductory management textbook which provides a comprehensive overview of the key management functions & responsibilities *Fully revised & updated, closely linked to Level 3 S/NVQ in Management *Uses case studies & workplace activities to help readers understand how management principles are applied in practice Cover Copyright Page Contents Preface Learning Structure Section 1: Managing in Context Chapter 1. Achieving results Chapter 2. Managing resources Chapter 3. Focusing on customers Chapter 4. Understanding the culture Chapter 5. Understanding the environment Section 2: Managing People Chapter 6. Motivating people Chapter 7. Leading and delegating Chapter 8. Managing teams Chapter 9. Improving performance Chapter 10. Managing change Section 3: Managing Activities Chapter 11. Changing inputs into outputs Chapter 12. Meeting customer needs Chapter 13. Planning, organizing and controlling work Chapter 14. Managing the workplace Chapter 15. Making improvements Section 4: Managing Information Chapter 16. Solving problems and making decisions Chapter 17. Recording, storing and retrieving information Chapter 18. Principles of effective communication Chapter 19. Communicating effectively in writing Chapter 20. Communicating effectively face-to-face Section 5: Managing Resources Chapter 21. Financial information and management control Chapter 22. Understanding financial accounts Chapter 23. Preparing and using budgets Chapter 24. Managing and controlling costs and resources Answers to review questions Glossary Index Last Page. This book explains the principles and practice of management and is ideal for both new and existing managers to assist them in their role. It provides underpinning knowledge, based on management concepts and theories and explores the key responsibilities of a manager: people, activities, information and resources.