This book provides an inexpensive and comprehensive approach to ISO 9001 registration. The book is for executives, quality managers, and project leaders of small and medium-sized software development organizations. The book assists executives, quality managers and project leaders to: reduce the time to register their companies' quality management systems and engineering processes to ISO 9001 · identify and prioritize the activities required to plan, execute, and complete the registration process · assess the costs of registration · make the interactions with consultants and registrars more productive · increase the likelihood of success the first time the company attempts ISO 9001 registration. Cover Title Copyright Contents I. Preface Purpose Benefits of This Book How to Use This Book Highlights of IS0 9000 Principles Underlying IS0 9000 Software Developers and IS0 9001 Registration Benefits of IS0 9001 Registration How This Book was Developed II. Phase-by-Phase "How To" Approach to IS0 9001 Registration Phase 1: The Start Phase 2: Selection of a Registrar Phase 3: Preparation for the Audit Phase 4: Pre-Audit Assessment Phase 5: The Audit Phase 6: Post-Audit Compliance Phase 7: IS0 9001 Registration Phase 8: Annual Surveillance Visits III. Answers to Frequently Asked Questions What are the critical factors for successful IS0 9001 registration? How much does registration to IS0 9001 cost? How long does it take to register to IS0 9001? What are the criteria for selecting a registrar? What documentation will the audit team require? How can software quality be measured? How long does registration last? Can the firm be delisted? Is a consultant needed? What are the differences among the Software Engineering Institute's Capability Maturity Model, IS0 9001, and the Malcolm Baldrige National Quality Award? What courses are available? What is a bilateral MOU? What is TickIT certification? What is ITQS? Should IS0 9001 affect the company's other QMS? How does a company build evidence of a disciplined software development process? What types of non-compliances notices are there? Must IS0 9001 registered companies comply with revisions to the standard? What are some complaints about IS0 9000? IV. Guidelines for the Application of IS0 9001 to Software Development Quality Management System - Framework Quality Management System - Life Cycle Activities Quality Management System - Supporting Activities V. Sources of Information Accredited Registrars To Obtain IS0 Standards or a List of Accredited Registrars Publications Other Sources of Information VI. Appendices Appendix A: Nations That Have Adopted IS0 9000 Appendix B: International Standards on Quality Appendix C: The 20 Requirements of IS0 9001 Appendix D: IS0 9001/9000-3 Coverage of Software Development Processes Appendix E: Implementation Schedule (Amita Management & Information Technology Adaptors Corp.) Appendix F: Typical Components of a Software Company's QMS Documentation Appendix G: QMS Documentation Table of Contents (Software Kinetics Ltd.) Appendix H: The Documentation Hierarchy of a Typical QMS Appendix I: Metrics Template Appendix J: The 5 Levels of the SEI Capability Maturity Model Appendix K: The 7 Elements of the Malcolm Baldrige National Quality Award VII. Glossary VIII. Bibliography IX. Index
