Learning and development practice in the workplace

Learning and Development Practice in the Workplace is the ideal textbook for anyone studying CIPD L&D qualifications and apprenticeships at Level 3 or Level 5, as well as for practitioners new to an L&D role.This book covers what is required of an L&D professional and how to meet and exceed these expectations, how to align L&D activity with organisational strategy and, crucially, how to identify learning needs and design effective L&D practice.This new edition of Learning and Development Practice in the Workplace has been fully updated, reflecting the new CIPD Profession Map, and now has dedicated chapters on the different approaches to learning delivery, including face-to-face training and facilitation, technology-based learning, coaching, mentoring and social and collaborative learning. There is also expert guidance on learner engagement including insights from neuroscience and psychology, as well as advice on evaluating the impact of L&D. With case studies, activities and examples throughout, this new edition is an indispensable guide for students and new practitioners alike. Online supporting resources include lecture slides, annotated web links and self-test questions. Cover 1 Contents 6 List of figures and tables 10 Acknowledgements 14 01 The L&D professional 20 Introduction 20 The L&D profession 21 Understanding what is required of us 22 Knowing our own requirements 28 Fulfilling (and exceeding) requirements 30 Continuing professional development (CPD) 36 Selecting self-development activities 39 Recording CPD 44 What next? 48 References 49 02 The organisational context 52 Introduction 52 L&D, learners and the organisation 53 Understanding organisations 55 Why are organisations established? 56 Different types of organisation 58 Using analysis models 64 L&D’s position within the organisation 69 The L&D contribution 73 What next? 81 References 81 03 Identifying learning and development needs 84 Introduction 84 Learning needs 85 Not learning needs 87 Key causes of learning needs 89 Why and when to identify learning needs 90 Learning needs analysis 92 Collecting and analysing learning needs information 94 Determining priorities 106 Presenting a recommendation for learning 106 What next? 109 References 110 04 Designing learning and development activities 112 Introduction 112 Designing L&D 113 Clarifying requirements and factors which affect design 114 Aims, objectives and learning outcomes 117 Determining and sequencing learning content 122 Selecting training and learning methods 125 Methods for monitoring, assessing and evaluating learning 138 Selecting and developing learning resources 139 Specifying the L&D session 143 What next? 147 References 148 05 Delivery: Face-to-face training and facilitation 150 Introduction 150 Delivery of L&D activities 151 Preparing for learning and development activities 153 Establishing the physical environment for learning 156 Opening learning sessions 160 Different L&D delivery styles 164 Delivery methods and techniques 166 Working with visual aids and resources 172 Facilitating learning in a group 172 Bringing learning sessions to a close 180 A final note about you 182 What next? 184 References 184 06 Delivery: Using technology 186 Introduction 186 The technological context 186 Technology and learning 187 The timeline of technology in L&D 199 Delivering live online learning sessions 199 Creating digital learning content 207 Summary 211 What next? 214 References 214 07 Delivery: Coaching and mentoring 216 Introduction 216 Coaching 217 Similar but different 221 The coaching process 224 Mentoring 226 The mentoring process 231 The potential benefits of coaching and mentoring 233 Coaching and mentoring practice – models 235 Coaching and mentoring practice – communication techniques 237 Recording coaching and mentoring activity 239 What next? 242 References 242 08 Delivery: Social and collaborative learning 244 Introduction 244 What is social and collaborative learning? 245 Social media apps and platforms 249 Selecting social media 255 Social and collaborative learning within an online programme 261 Curation 266 Social and collaborative learning across this book 271 What next? 274 References 275 09 Engaging learners 276 Introduction 276 Learner engagement 277 Factors affecting learner engagement 280 Psychology and learning 284 Neuroscience and learning 291 Strategies for enhancing engagement 300 What next? 305 References 305 10 Evaluating impact 308 Introduction 308 Why evaluate? 309 Defining evaluation 311 Evaluation theory and thinking 314 Evaluation – process and practice 316 Identifying what is to be evaluated (scope) 317 Clarifying the purpose(s) of evaluation 317 Identifying information for evaluation 321 Selecting evaluation methods 323 Some creative approaches to evaluation 326 Timing of evaluation 328 Designing evaluation tools 329 Collecting evaluation information 332 Analysing information 335 Presenting findings and making recommendations 336 What next? 339 References 339 Index 342 Learning and Development Practice in the Workplace is the ideal textbook for anyone studying CIPD L&D qualifications and apprenticeships at Level 3 or Level 5, as well as for practitioners new to an L&D role. It covers what is required of an L&D professional and how to meet and exceed these expectations, how to align L&D activity with organisational strategy and, crucially, how to identify learning needs and design effective L&D practice.This new edition of Learning and Development Practice in the Workplace has been fully updated, reflecting the new CIPD Profession Map, and now has dedicated chapters on the different approaches to learning delivery, including face-to-face training and facilitation, technology-based learning, coaching, mentoring and social and collaborative learning. There is also expert guidance on learner engagement including insights from neuroscience and psychology, as well as advice on evaluating the impact of L&D. With case studies, activities and examples throughout, this new edition is an indispensable guide for students and new practitioners alike. Online supporting resources include lecture slides, annotated web links and self-test questions "Learning and Development Practice in the Workplace is the definitive textbook for anyone studying the CIPD Level 3 Foundation Learning and Development (L&D) qualification. Part One provides practical guidance for L&D practitioners and Part Two provides essential coverage of all the underlying theories and models giving readers access to everything they need to excel as an L&D professional. Learning and Development Practice in the Workplace covers all aspects of L&D practice in an organization including how to identify L&D needs, how to design, deliver and evaluate learning and development activities as well as how to organise L&D events. There is also practical guidance on using technology to facilitate learning, how to enhance learner engagement and how to support collective and social learning. With a broader international perspective, extended coverage of apprenticeships and a new chapter on the role of an L&D practitioner, this new edition is an indispensable guide for students and new practitioners alike. Online supporting resources include an instructor's manual, lecture slides, annotated web links and self-test questions"-- Provided by publisher