Management, 4th Canadian Edition

Cover......Page 1 Title Page......Page 3 Copyright......Page 4 About the Authors......Page 5 Preface......Page 7 Acknowledgements......Page 10 Brief Contents......Page 11 Contents......Page 12 1 Management Today......Page 17 1.1 Working Today......Page 18 1.2 Organizations......Page 23 1.3 Managers......Page 25 1.4 The Management Process......Page 28 1.5 Learning How to Manage......Page 30 Summary......Page 32 Chapter Glossary......Page 33 Self-Test 1......Page 34 Reflect on the Self-Assessment......Page 36 Collaborate on the Team Activity......Page 37 Analyze the Case Study......Page 38 2 Management Learning Past to Present......Page 39 2.1 Classical Management Approaches......Page 40 2.2 Behavioural Management Approaches......Page 43 2.3 Modern Management Foundations......Page 47 Summary......Page 51 Self-Test 2......Page 52 Contribute to the Class Exercise......Page 54 Analyze the Case Study......Page 55 3 Ethics and Social Responsibility......Page 56 3.1 Ethics......Page 58 3.2 Ethics in the Workplace......Page 60 3.3 Maintaining High Ethical Standards......Page 64 3.4 Social Responsibility......Page 66 Summary......Page 71 Chapter Glossary......Page 72 Self-Test 3......Page 73 Evaluate Career Situations......Page 74 Contribute to the Class Exercise......Page 75 Analyze the Case Study......Page 76 4 Environment, Innovation, and Sustainability......Page 77 4.1 The External Environment......Page 79 4.2 Environment and Value Creation......Page 82 4.3 Environment and Innovation......Page 83 4.4 Environment and Sustainability......Page 87 Summary......Page 89 Self-Test 4......Page 90 Reflect on the Self-Assessment......Page 92 Analyze the Case Study......Page 93 5 Global Management and Cultural Diversity......Page 94 5.1 Management and Globalization......Page 96 5.2 Global Businesses......Page 103 5.3 Cultures and Global Diversity......Page 106 5.4 Global Management Learning......Page 109 Summary......Page 110 Chapter Glossary......Page 111 Self-Test 5......Page 112 Contribute to the Class Exercise......Page 114 Analyze the Case Study......Page 115 6 Entrepreneurship and New Ventures......Page 116 6.1 The Nature of Entrepreneurship......Page 118 6.2 Entrepreneurship and Small Business......Page 123 6.3 New Venture Creation......Page 125 Chapter Glossary......Page 130 Self-Test 6......Page 131 Evaluate Career Situations......Page 132 Reflect on the Self-Assessment......Page 133 Analyze the Case Study......Page 134 7 Information and Decision-Making......Page 135 7.1 Information, Technology, and Management......Page 137 7.2 Problem Solving and Managerial Decisions......Page 139 7.3 The Decision-Making Process......Page 143 7.4 Decision-Making Pitfalls and Creativity......Page 147 Summary......Page 151 Chapter Glossary......Page 152 Self-Test 7......Page 153 Reflect on the Self-Assessment......Page 154 Contribute to the Class Exercise......Page 155 Analyze the Case Study......Page 156 8 Planning Processes and Techniques......Page 157 8.1 Why and How Managers Plan......Page 159 8.2 Types of Plans Used by Managers......Page 162 8.3 Planning Tools and Techniques......Page 165 8.4 Implementing Plans to Achieve Results......Page 167 Summary......Page 170 Chapter Glossary......Page 171 Self-Test 8......Page 172 Reflect on the Self-Assessment......Page 173 Analyze the Case Study......Page 174 9 Control Processes and Systems......Page 175 9.1 Why and How Managers Control......Page 177 9.2 The Control Process......Page 181 9.3 Control Tools and Techniques......Page 184 Chapter Glossary......Page 187 Self-Test 9......Page 188 Evaluate Career Situations......Page 189 Contribute to the Class Exercise......Page 190 Analyze the Case Study......Page 191 10 Strategy and Strategic Management......Page 192 10.1 Strategic Management......Page 194 10.2 Essentials of Strategic Analysis......Page 197 10.3 Corporate-Level Strategy Formulation......Page 200 10.4 Business-Level Strategy Formulation......Page 204 10.5 Strategy Implementation......Page 207 Summary......Page 209 Self-Test 10......Page 210 Reflect on the Self-Assessment......Page 212 Manage a Critical Incident......Page 213 Analyze the Case Study......Page 214 11 Organization Structures and Design......Page 215 11.1 Organizing as a Management Function......Page 217 11.2 Traditional Organization Structures......Page 219 11.3 Horizontal Organization Structures......Page 223 11.4 Organizational Designs......Page 227 Chapter Glossary......Page 231 Self-Test 11......Page 232 Contribute to the Class Exercise......Page 234 Analyze the Case Study......Page 235 12 Organization Culture and Change......Page 236 12.1 Organizational Cultures......Page 238 12.2 Multicultural Organizations and Diversity......Page 242 12.3 Organizational Change......Page 246 Chapter Glossary......Page 252 Self-Test 12......Page 253 Evaluate Career Situations......Page 254 Contribute to the Class Exercise......Page 255 Analyze the Case Study......Page 256 13 Strategic Human Resource Management......Page 257 13.1 Human Resource Management......Page 259 13.2 Attracting a Quality Workforce......Page 262 13.3 Developing a Quality Workforce......Page 267 13.4 Maintaining a Quality Workforce......Page 269 Chapter Glossary......Page 273 Self-Test 13......Page 275 Evaluate Career Situations......Page 276 Manage a Critical Incident......Page 277 Analyze the Case Study......Page 278 14 Leading and Leadership Development......Page 279 14.1 The Nature of Leadership......Page 281 14.2 Leadership Traits and Behaviours......Page 284 14.3 Contingency Approaches to Leadership......Page 286 14.4 Personal Leadership Development......Page 290 Summary......Page 293 Chapter Glossary......Page 294 Self-Test 14......Page 295 Evaluate Career Situations......Page 296 Contribute to the Class Exercise......Page 297 Analyze the Case Study......Page 298 15 Individual Behaviour......Page 299 15.1 Perception......Page 301 15.2 Personality......Page 304 15.3 Attitudes......Page 307 15.4 Emotions, Moods, and Stress......Page 311 Chapter Glossary......Page 314 Self-Test 15......Page 315 Reflect on the Self-Assessment......Page 317 Manage a Critical Incident......Page 318 Analyze the Case Study......Page 319 16 Motivation Theory and Practice......Page 320 16.1 Individual Needs and Motivation......Page 322 16.2 Process Theories of Motivation......Page 325 16.3 Reinforcement Theory......Page 330 16.4 Motivation and Job Design......Page 332 Summary......Page 335 Chapter Glossary......Page 336 Self-Test 16......Page 337 Evaluate Career Situations......Page 338 Manage a Critical Incident......Page 339 Analyze the Case Study......Page 340 17 Teams and Teamwork......Page 341 17.1 Teams in Organizations......Page 343 17.2 Trends in the Use of Teams......Page 345 17.3 How Teams Work......Page 348 17.4 Decision-Making in Teams......Page 355 Summary......Page 357 Self-Test 17......Page 358 Reflect on the Self-Assessment......Page 360 Manage a Critical Incident......Page 361 Analyze the Case Study......Page 362 18 Communication and Collaboration......Page 363 18.1 The Communication Process......Page 365 18.2 Improving Collaboration through Communication......Page 369 18.3 Managing Conflict......Page 372 18.4 Managing Negotiation......Page 375 Summary......Page 378 Chapter Glossary......Page 379 Self-Test 18......Page 380 Evaluate Career Situations......Page 381 Contribute to the Class Exercise......Page 382 Analyze the Case Study......Page 383 APPENDIX A Operations and Services Management......Page 385 CASE STUDIES Management Cases for Critical Thinking......Page 399 SELF-TEST ANSWERS......Page 423 ENDNOTES......Page 431 ORGANIZATION INDEX......Page 463 NAME INDEX......Page 467 SUBJECT INDEX......Page 470 EULA......Page 481