"The third edition of this popular textbook has been thoroughly expanded and updated throughout to explore the latest approaches to cross-cultural management, presenting strategies and tactics for managing international assignments and global teams. With a clear emphasis on learning and development, this new edition introduces a global management model, along with enhanced 'Applications' and 'Manager's Notebooks', to encourage students to acquire skills in multicultural competence that will be highly valued by their future employers. These skills have never been more important, in a world where, increasingly, all managers are global managers and where management practices and processes can differ significantly across national and regional boundaries. This textbook is suitable for students taking courses on international management, as well as those on executive training programmes"-- Provided by publisher Contents List of exhibits Guided tour Preface 1 Management across cultures: an introduction Management challenge The changing global landscape Multicultural competence and managerial success Manager’s Notebook: Developing multicultural competence Plan of book Key terms Discussion questions Case: Global training at Google 2 Global managers: challenges and responsibilities Management challenge Traditional management models Context of global management Rethinking management models Diversity in global assignments Manager’s Notebook: A model for global managers Key terms Discussion questions Case: Two expatriates 3 Cultural environments Management challenge Culture, socialization, and normative behavior Descriptive models of culture Culture and institutional environments Cultural complexities and contradictions Cultural diversity and multiculturalism Manager’s Notebook: Working across cultures Key terms Discussion questions Case: Anna Håkansson – from Sweden to Bahrain 4 Organizational environments Management challenge Organizations and environments Stakeholders and global strategies Organizing for global business Regional organizing models Control, participation, and decision-making Corporate culture Manager’s Notebook: Working with global organizations Key terms Discussion questions Case: Co-determination at Volkswagen 5 Communicating across cultures Management challenge Interpersonal communication Cultural screens on interpersonal communication Culture, cognition, and communication Culture and communication protocols Manager’s Notebook: Communicating across cultures Key terms Discussion questions Case: Roos Dekker, Global Healthcare 6 Leading global organizations Management challenge Dimensions of organizational leadership Contemporary approaches to cross-cultural leadership Limitations on contemporary approaches GLOBE leadership study Women leaders: challenges and opportunities Leadership in China and the West Manager’s Notebook: Leading global organizations Key terms Discussion questions Case: Emerson Electric – Suzhou 7 Negotiating global partnerships Management challenge Negotiations and global partnerships Preparing for cross-cultural negotiations Negotiating strategies and processes Managing conflicts and compromise Managing agreements and contracts Manager’s Notebook: Negotiating global partnerships Key terms Discussion questions Case: Perils of being a junior manager 8 Managing ethical conflicts Management challenge Conflicts over beliefs and values Conflicts between beliefs and institutional requirements The ethical global leader Ethical guidelines for global managers Manager’s Notebook: Managing ethical conflicts Key terms Discussion questions Case: Energy contracts in Nigeria 9 Managing work and motivation Management challenge The world of work Culture and the psychology of work Managing incentives and rewards Gender, compensation, and opportunities Manager’s Notebook: Managing work and motivation Key terms Discussion questions Case: Samsung’s maquiladora plant 10 Managing global teams Management challenge Global teams Co-located and dispersed global teams Special challenges of dispersed global teams Managing dispersed global teams Managing tasks and team processes Leadership and global team-building Manager’s Notebook: Managing global teams Key terms Discussion questions Case: IBM Cloud Labs 11 Managing global assignments Management challenge Global assignments Challenges of living and working globally Finding your way: coping with culture shock Finding your place: acculturation strategies Managing repatriation Manager’s Notebook: Managing global assignments Key terms Discussion questions Case: Global assignment, Myanmar 12 Lessons learned Management challenge What have we learned? Where do we go from here? Appendix: Models of national cultures Name index Subject index
