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Praise for FedEx DELIVERS

"A great read! FedEx has been at the forefront of innovation for the past quarter century and this book accurately captures the essence of how Fred Smith and the FedEx team made it all happen."
—Ken may, Executive Vice President and Chief Operating Officer, FedEx Kinko's

"As Dean at a business school that has made innovation a key element of our culture, it is fascinating to read Madan Birla's account of how FedEx instilled that value for competitive advantage. His insights into the entire journey involved in innovation-and the organizational design it requires-make FedEx Delivers required reading for students and managers alike."
—Dipak Jain, Dean, Kellogg School of Management, Northwestern University

"Part company biography, part autobiography Madan Birla delivers the FedEx story in such a personal way, you feel as if you are there for one of the greatest rides in corporate America."
—David Williams, President and Chief Executive Officer, Leadership Memphis

"FedEx Delivers is a treasure chest of ideas and examples of how the best gets better in planning and execution. This book will become an essential tool for those companies seeking to become leaders in their fields. I recommend this book with great enthusiasm."
—Larry Papasan, former president, Smith & Nephew Orthopaedics

"Birla has taken a difficult but strategically critical subject-building and sustaining a performance and innovation culture-to an eminently practical level that most companies can achieve if they have the will."
—Sarah Meyerrose, Executive Vice President, Corporate and Employee Services, First Horizon National Corporation

An inside look at leadership practices that enabled the world's leading shipping company to outthink and outperform its competition Using firsthand accounts from top leaders at FedEx, FedEx Delivers explains how the company became an international powerhouse and one of the most trusted global brands by using leadership practices that tapped into the creativity and commitment of its employees. Both a compelling business story and a prescription for business success, FedEx Delivers presents a model to show how these practices created and sustained an innovation culture. Readers will learn how to apply this model to their organizations for developing a culture of innovation that evolves with the times and offers fresh solutions to new challenges. Innovative thinking and disciplined execution are what made FedEx a market leader, and they can help any business in any industry do the same. Each chapter covers a different aspect of innovation with real-life stories that highlight its effectiveness, and offers valuable ideas that lead managers through the process of implementing those practices. By breaking innovation down to its three simplest steps-generation, acceptance, and implementation of ideas-and offering proven leadership practices that really work, FedEx Delivers offers unique insight and invaluable advice on building an organization that can adapt to any challenge and meet any goal in today's highly competitive global economy. "FedEx Delivers reveals the secrets of innovation from one of the world's most dominant, successful, and innovative companies. After spending more than two decades at FedEx - decades during which the company vaulted ahead of its competitors at an astounding rate - Madan Birla knows what it takes to innovate. Using his own long experience and firsthand accounts from top leaders at FedEx, Birla explains the leadership practices and support systems that put the company ahead of the pack." "FedEx Delivers not only reveals why constant innovation is essential to success, but also shows every business leader, including you, how to apply FedEx's renowned leadership practices to any organization."--Jacket An insightful look at the leadership strategies that made FedEx into a world-class shipping company focuses on the basic management model--the generation, acceptance, and implementation of good ideas. On FedEx's first night of operation, April 17, 1973, a small group of people stood around a makeshift system and sorted 186 packages.