Organizational behavior : improving performance and commitment in the workplace

Colquitt, LePine, and Wesson's, Organizational Behavior 7th edition continues to offer a novel approach using an integrative model and roadmap to illustrate how individual, team, leader, and organizational factors shape employee attitudes, and how those attitudes impact performance and commitment. This model reminds students where they are, where they've been, and where they're going. They include two unique chapters on job performance and organizational commitment. Those topics are critical to managers and students alike, and represent critical outcomes in OB. Each successive chapter then links back to those outcomes, illustrating why OB matters in today's organizations. Cover Organizational Behavior: Improving Performance and Commitment in the Workplace Dedication About the Authors Preface Acknowledgments Additional Resources Brief Contents Table of Contents Part 1: Introduction to Organizational Behavior Chapter 1: What Is Organizational Behavior? What Is Organizational Behavior? Organizational Behavior Defined An Integrative Model of OB Does Organizational Behavior Matter? Building a Conceptual Argument Research Evidence So What’s So Hard? How Do We “Know” What We Know About Organizational Behavior? Summary: Moving Forward In This Book Takeaways Key Terms Discussion Questions Case Exercise endnotes Chapter 2: Job Performance Job Performance What Does It Mean to Be a “Good Performer”? Task Performance Citizenship Behavior Counterproductive Behavior Summary: What Does It Mean to Be a “Good Performer”? Trends Affecting Performance Knowledge Work Service Work Application: Performance Management Management by Objectives Behaviorally Anchored Rating Scales 360-Degree Feedback Forced Ranking Social Networking Systems Takeaways Key Terms Discussion Questions Case Exercise endnotes Chapter 3: Organizational Commitment Organizational Commitment What Does It Mean to Be “Committed”? Types of Commitment Withdrawal Behavior Summary: What Does It Mean to Be “Committed”? Trends Affecting Commitment Diversity of the Workforce The Changing Employee–Employer Relationship Application: Commitment Initiatives Takeaways Key Terms Discussion Questions Case Exercise endnotes Part 2: Individual Mechanisms Chapter 4: Job Satisfaction Job Satisfaction Why Are Some Employees More Satisfied Than Others? Value Fulfillment Satisfaction With The Work Itself Mood and Emotions Summary: Why Are Some Employees More Satisfied Than Others? How Important Is Job Satisfaction? Life Satisfaction Application: Tracking Satisfaction Takeaways Key Terms Discussion Questions Case Exercise endnotes Chapter 5: Stress Stress Why Are Some Employees More “Stressed” Than Others? Types of Stressors How Do People Cope with Stressors? The Experience of Strain Accounting for Individuals in the Stress Process Summary: Why Are Some Employees More “Stressed” Than Others? How Important Is Stress? Application: Stress Management Assessment Reducing Stressors Providing Resources Reducing Strains Takeaways Key Terms Discussion Questions Case Exercise endnotes Chapter 6: Motivation Motivation Why Are Some Employees More Motivated Than Others? Expectancy Theory Goal Setting Theory Equity Theory Psychological Empowerment Summary: Why Are Some Employees More Motivated Than Others? How Important Is Motivation? Application: Compensation Systems Takeaways Key Terms Discussion Questions Case Exercise endnotes Chapter 7: Trust, Justice, and Ethics Trust, Justice, and Ethics Why Are Some Authorities More Trusted Than Others? Trust Justice Ethics Summary: Why Are Some Authorities More Trusted Than Others? How Important Is Trust? Application: Social Responsibility Takeaways Key Terms Discussion Questions Case Exercise endnotes Chapter 8: Learning and Decision Making Learning and Decision Making Why Do Some Employees Learn to Make Decisions Better Than Others? Types of Knowledge Methods of Learning Methods of Decision Making Decision-Making Problems Summary: Why Do Some Employees Learn to Make Better Decisions Than Others? How Important Is Learning? Application: Training Takeaways Key Terms Discussion Questions Case Exercise endnotes Part 3: Individual Characteristics chapter 9: Personality and Cultural Values Personality and Cultural Values How Can We Describe What Employees Are Like? The Big Five Taxonomy Other Taxonomies of Personality Cultural Values Summary: How Can We Describe What Employees Are Like? How Important Are Personality and Cultural Values? Application: Personality Tests Takeaways Key Terms Discussion Questions Case Exercise endnotes chapter 10: Ability Ability What Does It Mean for an Employee to Be “Able”? Cognitive Ability Emotional Ability Physical Ability Summary: What Does It Mean for an Employee to Be “Able”? How Important Is Ability? Application: Selecting High Cognitive Ability Employees Takeaways Key Terms Discussion Questions Case Exercise endnotes Part 4: Group Mechanisms Chapter 11: Teams: Characteristics and Diversity Team Characteristics and Diversity What Characteristics Can Be Used to Describe Teams? Team Types Variations Within Team Types Team Interdependence Team Composition Summary: What Characteristics Can Be Used to Describe Teams? How Important Are Team Characteristics? Application: Team Compensation Takeaways Key Terms Discussion Questions Case Exercise endnotes Chapter 12: Teams: Processes and Communication Team Processes and Communication Why Are Some Teams More Than the Sum of Their Parts? Taskwork Processes Teamwork Processes Communication Team States Summary: Why Are Some Teams More Than the Sum of Their Parts? How Important Are Team Processes? Application: Training Teams Transportable Teamwork Competencies Cross-Training Team Process Training Team Building Takeaways Key Terms Discussion Questions Case Exercise ENDNOTES Chapter 13: Leadership: Power and Negotiation Leadership: Power and Negotiation Why Are Some Leaders More Powerful Than Others? Acquiring Power Using Influence Power and Influence in Action Negotiations Summary: Why Are Some Leaders More Powerful Than Others? How Important Are Power and Influence? Application: Alternative Dispute Resolution Takeaways Key Terms Discussion Questions Case Exercise ENDNOTES Chapter 14: Leadership: Styles and Behaviors Leadership: Styles and Behaviors Why Are Some Leaders More Effective Than Others? Leader Decision-Making Styles Day-To-Day Leadership Behaviors Transformational Leadership Behaviors Summary: Why Are Some Leaders More Effective Than Others? How Important Is Leadership? Application: Leadership Training Takeaways Key Terms Discussion Questions Case Exercise ENDNOTES Part 5 Organizational Mechanisms Chapter 15: Organizational Structure Organizational Structure Why Do Some Organizations Have Different Structures Than Others? Elements of Organizational Structure Organizational Design Common Organizational Forms Summary: Why Do Some Organizations Have Different Structures Than Others? How Important Is Structure? Application: Restructuring Takeaways Key Terms Discussion Questions Case Exercise ENDNOTES Chapter 16: Organizational Culture Organizational Culture Why Do Some Organizations Have Different Cultures Than Others? Culture Components General Culture Types Specific Culture Types Culture Strength Maintaining An Organizational Culture Changing An Organizational Culture Summary: Why Do Some Organizations Have Different Cultures Than Others? How Important Is Organizational Culture? Application: Managing Socialization Takeaways Key Terms Discussion Questions Case Exercise ENDNOTES integrative cases Glossary/subject index name Index company Index