If you're familiar with JIRA for issue tracking, bug tracking, and other uses, you know it can sometimes be tricky to set up and manage. In this concise book, software toolsmith Matt Doar clarifies some of the more confusing aspects by answering difficult and frequently asked questions about JIRA administration. Practical JIRA Administration shows you how JIRA is intended to be used, making it an ideal supplement to the extensive documentation already available. The book's chapters are loosely connected, so you can go straight to the information that best serves your needs. Understand the difference between JIRA groups and JIRA project roles Discover what JIRA schemes do, and learn how to maintain them Use a consistent configuration approach to help you use JIRA as a platform Create a workflow from scratch Add, modify, and deactivate users Prepare for a JIRA upgrade, and troubleshoot if necessary Get remote access to JIRA via email, SQL, REST, and other methods Copyright......Page 8 Table of Contents......Page 9 JIRA Versions and System Details......Page 13 Conventions Used in This Book......Page 14 Safari® Books Online......Page 15 Acknowledgments......Page 16 Overview......Page 19 Project Roles......Page 20 Creating a New Project Role......Page 21 Summary......Page 22 Further Reading......Page 23 Resolved......Page 25 Resolution......Page 26 Other Approaches......Page 27 Further Reading......Page 28 Project-Wide Schemes......Page 29 Adding Users to Schemes......Page 30 Notification Schemes......Page 31 Permission Schemes......Page 32 Issue Security Schemes......Page 33 Issue Type Schemes......Page 34 Workflow Schemes......Page 35 Field Configuration Schemes......Page 36 Issue Type Screen Schemes (ITSS)......Page 37 Documenting Schemes......Page 39 Debugging Schemes......Page 40 The Future of Schemes......Page 41 What Can Be Configured......Page 43 Worked Example: Configuring JIRA for a New Department......Page 44 Notification Scheme......Page 45 Hiding Projects from Users......Page 46 Issue Type Scheme......Page 47 Screen Scheme......Page 48 Adding a Custom Field......Page 49 Names Used in the Example......Page 50 Summary......Page 51 Overview......Page 53 Designing a Workflow......Page 54 Implementing a Workflow......Page 56 Deploying and Testing a Workflow......Page 57 Workflows and Events......Page 58 Further Reading......Page 59 Adding Users......Page 61 Changing a Username......Page 62 Monitoring Users......Page 64 Overview......Page 65 Preparing for an Upgrade......Page 66 A General Upgrade Procedure......Page 67 Testing an Upgrade......Page 71 Troubleshooting an Upgrade......Page 72 Further Reading......Page 73 Email......Page 75 SQL......Page 76 SOAP......Page 77 Debugging a SOAP Client......Page 78 REST......Page 79 CLI (Command Line Interface)......Page 80 Further Reading......Page 81 Frustrations with Fields......Page 83 Frustrations with Actions......Page 84 Frustrations with Email......Page 85 Too Many Administrators......Page 86 Managing Custom Fields......Page 87 Managing Users......Page 88 Further Reading......Page 89 Colophon......Page 91 If you're familiar with JIRA for issue tracking, bug tracking, and other uses, you know it can sometimes be tricky to set up and manage. In this concise book, software toolsmith Matt Doar clarifies some of the more confusing aspects by answering difficult and frequently asked questions about JIRA administration.Practical JIRA Administration shows you how JIRA is intended to be used, making it an ideal supplement to the extensive documentation already available. The book’s chapters are loosely connected, so you can go straight to the information that best serves your needs.Understand the difference between JIRA groups and JIRA project rolesDiscover what JIRA schemes do, and learn how to maintain themUse a consistent configuration approach to help you use JIRA as a platformCreate a workflow from scratchAdd, modify, and deactivate usersPrepare for a JIRA upgrade, and troubleshoot if necessaryGet remote access to JIRA via email, SQL, REST, and other methods If you're familiar with JIRA for issue tracking, bug tracking, and other uses, you know it can sometimes be tricky to set up and manage. In this concise book, software toolsmith Matt Doar answers difficult and frequently-asked questions about JIRA administration, and shows you how JIRA is intended to be used.
