BlackBerrys enable users to stay connected with wireless access to e-mail, calendars, and corporate data; they have a phone and a Web browser in addition to other wireless features Written by a BlackBerry insider with assistance from Research in Motion, this book covers support topics ranging from setting up BlackBerry pilot programs to developing applications that let BlackBerry users access corporate data and systems remotely Key topics include how to deploy BlackBerrys within the organization, how to create push applications to extend the functionality of BlackBerrys, and how to implement new features of the latest BlackBerry Enterprise Server (BES) 4.0 Details rolling out BlackBerrys to users in an easy and controlled manner, planning for disaster recovery, and developing Web-based applications using mobile Web technology "With this book you will learn to: plan disaster-recovery scenarios to provide the maximum uptime for users; take ideas learned in the book and apply them to your BlackBerry environment with the help of the sample scripts included; use components that make up the BlackBerry infrastructure and how they all work together; use the Plazmic Media Engine that allows the BlackBerry to display rich Web content while keeping the size of that content small; and discover ways to create an internal BlackBerry portal and how to enhance it with a BlackBerry channel. This book is for those who support and maintain the BlackBerry environment within their company or who conduct internal development within an organization."--Jacket The book covers BlackBerry support topics ranging from planning and piloting BlackBerrys to developing, or helping to develop applications so that BlackBerry users go beyond just email on their devices, but can access corporate data and interact with systems that they would normally only access from their laptop or desktop computer. This Professional Wrox book will make it easy for support staff whom are tasked with supporting BlackBerry's, while allowing them to add benefit to the product above and beyond just email. The mission of this book is to demystify the BlackBerry product as it relates to the back-end support. Chapter 3: Deploying the Desktop Software; Desktop Software Components; Automating the Desktop Software Installation; IT Policies; IT Policies and Handheld Units; Summary; Chapter 4: Upgrading Your BlackBerry Environment; Understanding Version Differences; Deciding Whether to Upgrade to BES 4.0; Common Upgrade Considerations; Preparing to Upgrade; Upgrading Your BES; Summary; Chapter 5: Installing or Upgrading the Handheld Software; Upgrading in a Pre - BES 4.0 Environment; Upgrading in a BES 4.0 Environment; Summary; Chapter 6: Monitoring and Enhancing Your BlackBerry Environment It is always important to understand the architecture of any product that you must support or on which you may develop.
