Quality Management Systems : A Practical Guide to Standards Implementation

This book provides a clear, easy to digest overview of Quality Management Systems (QMS). Critically, it offers the reader an explanation of the International Standards Organization’s (ISO) requirement that in future all new and existing Management Systems Standards will need to have the same high-level structure, commonly referred to as Annex SL, with identical core text, as well as common terms and definitions. In addition to explaining what Annex SL entails, this book provides the reader with a guide to the principles, requirements and interoperability of Quality Management System standards, how to complete internal and external management reviews, third-party audits and evaluations, as well as how to become an ISO Certified Organisation once your QMS is fully established. As a simple and straightforward explanation of QMS Standards and their current requirements, this is a perfect guide for practitioners who need a comprehensive overview to put theory into practice, as well as for undergraduate and postgraduate students studying quality management as part of broader Operations and Management courses. Cover Half Title Title Copyright Dedication Contents Preface About the author More books by the author 1 What is a Quality Management System? 1.1 What is quality? 1.2 What is the difference between Quality Control and Quality Assurance? 1.3 Quality assurance during a product’s life cycle 1.4 What is a Quality Management System? 1.5 QMS structure 1.6 How to manage quality in an organisation 1.7 Staff training 1.8 Costs and benefits of having a Quality Management System 2 The history of quality standards 2.1 1979 – BS 5750:1979 Parts 1, 2 and 3 2.2 1981–1986 2.3 1987 – ISO 9000:1987 Parts 1, 2 and 3 2.4 1994 – BS EN ISO 9000:1994 2.5 2000 – ISO 9001:2000 2.6 2008 – ISO 9001:2008 2.7 2015 – Annex SL 2.8 2015 – ISO 9001:2015 3 Who produces quality standards? 3.1 Who and what are the ISO? 3.2 Who and what are the IEC? 3.3 Who and what are the ITU? 3.4 How important is the work of all these committees? 3.5 Military standards 3.6 National standards 4 What is Annex SL all about? 4.1 What is the structure of Annex SL? 4.2 What are the major changes caused by Annex SL? 4.3 How have these changes affected existing management standards? 4.4 Changed terminology 4.5 The new clauses in a little more detail 4.6 Are there any other significant changes? 4.7 What is the current status of Annex SL revisions? 5 The seven principles of quality management 5.1 Customer focus 5.2 Leadership 5.3 Engagement of people 5.4 Process approach 5.5 Improvement 5.6 Evidence-based decision making 5.7 Relationship management 5.8 Impact of these changes 6 Detailed requirements for management systems 6.1 Context of the organisation (Annex SL Section 4) 6.2 Leadership (Annex SL Section 5) 6.3 Planning (Annex SL Section 6) 6.4 Support (Annex SL Section 7) 6.5 Operation (Annex SL Section 8) 6.6 Performance evaluation (Annex SL Section 9) 6.7 Improvement (Annex SL Section 10) 7 The interoperability of Management System Standards 7.1 MSSs that conform to (are based on or provide guidance to) the requirements of Annex SL 7.2 MSSs currently under development to comply with Annex SL 8 The importance of data protection 8.1 What is meant by the General Data Protection Regulation (GDPR)? 8.2 How to obtain more information about GDPR? 8.3 The seven GDPR privacy principles 8.4 Key issues 8.5 How to meet the requirements of the GDPR Annex A: Articles of the GDPR (at a glance) 9 What about auditing your Quality Management System? 9.1 Purpose of an audit 9.2 Types of audit 9.3 Audit categories 9.4 Auditing multiple Management System Standards 10 What to do once the QMS is established 10.1 What are the benefits of achieving certification to ISO and ISO MSS? 10.2 What is the difference between being a certified, accredited and/or registered organisation? 10.3 What would the budgetary costs be for doing all this? 10.4 How long will it take to become certified? 10.5 What is the certification process? 10.6 How do I upgrade my existing QMS registration to meet ISO 9001:2015’s requirements? 10.7 Conclusion Annex 1: Abbreviations and acronyms Annex 2: Reference standards for Quality Management Systems Annex 3: Glossary of terms used in Quality Management System Standards Annex 4: Books by the same author Index "This book provides a clear, easy to digest overview of Quality Management Systems (QMS). Critically, it offers the reader an explanation of the International Standards Organisation's (ISO) requirement that in future all new and existing Management Systems Standards will need to have the same high-level structure, commonly referred to as Annex SL, with identical core text, as well as common terms and definitions. In addition to explaining what Annex SL entails, this book provides the reader with a guide to the principles, requirements and interoperability of quality management system standards, how to complete internal and external management reviews, third-party audits and evaluations, as well as how to become an ISO Certified Organisation once your QMS is fully established. As a simple and straightforward explanation of QMS Standards and their current requirements, this is a perfect guide for practitioners who need a comprehensive overview to put theory into practice, as well as undergraduate and postgraduate students studying quality management as part of broader Operations and Management courses"-- Provided by publisher