Responsibility and Dependable Systems

This book brings together for the first time two important features of a computer system to be embedded in an organisational context: responsibility, meaning whether the computer system properly supports the organisational responsibilities that people are allocated; and dependability, which means whether it does so in a way that people can justifiably trust it to perform its operation correctly. Organisational responsibility is examined from philosophical, social and practical viewpoints, which then leads to a workflow design which supports those responsibilities. The approach pays particular attention to looking at what happens when things go wrong and the adjustments and workarounds that people make to fulfil their responsibilities when their primary operational tasks are unachievable or frustrated, and how these alternative strategies can be incorporated into the workflow design. The application of the method to multi-organisational contexts is dealt with in some detail. "Responsibility and Dependable Systems is the first book to examine the relationship between responsibility and system dependability. Systems engineers, computer scientists, social scientists, ergonomists, and management researchers will all benefit from reading the book, and professionals and practitioners making organisational decisions concerning dependable human-computer systems will also find it of value."--Jacket