Staff Development : A Practical Guide, Fourth Edition

Since its original publication more than two decades ago, Staff Development: A Practical Guide has remained a respected handbook for supporting one of libraries’ most important assets: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access for library staff and users alike. This new edition offers unique, state-of-the-art perspectives on such important topics as Strategies for building and implementing a staff development program Tracking changes through training, including the importance of setting goals and needs assessments Refining how staff approaches customer service Using instructional design for staff development This is a volume that every librarian charged with staff development should have at the ready. Introduction to staff development / authors, Elaine Jennerich and Lisa Oberg Needs assessment : planning, implementation and action / authors, Jeanne F. Voyles and Robyn Huff-Eibl The strategic imperative of library staff development : staff development and library strategic planning / authors, Raynna Bowlby and Linda Plunket How to set goals / author, Elizabeth Fuseler Avery Getting started : questions to ask / author, Julia Blixrud Developing orientation programs for new employees / authors, Carol A. Kochan and Sandra J. Weingart Core competencies for libraries and library staff / authors, Joan Giesecke and Beth McNeil How understanding the organization, clear expectations and competencies lead to successful coaching and performance / authors, Jeanne F. Voyles and Robyn Huff-Eibl Cross functional training and collaboration within the organization / authors, Jeanne F. Voyles and Robyn Huff-Eibl Refining the customer service attitude / author, Steve Carr Leading from any position / author, Maureen Sullivan Developing bench strength (succession planning) / author, Maureen Sullivan Planning a training and development infrastructure for library and information environments-roles and responsibilities / author, Julie Todaro Instructional design in library settings : designing effective and efficient training programs / authors, Myntha Cuffy and Dorothy Persson Using online video for staff training / author, Chad F. Boeninger The ideal : joint labor and management staff development programs / author, Lila Daum Fredenburg Assessing and ensuring the transfer of training / authors, David Delbert Kruger and John Cochenour. Since its original publication more than two decades ago, Staff Development: A Practical Guide has remained a respected and practical handbook for supporting one of the most important assets libraries possess: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access. This new edition offers unique, state-of-the-art perspectives on such important topics as Building a staff development program, and strategies for developing staff Tracking changes through training, including the importance of setting goals and needs assessments Refining the customer service attitude Using instructional design for staff development This is a volume that every librarian charged with staff development should have at the ready. Since its original publication more than two decades ago, this guide has remained a respected and practical handbook for supporting one of the most important assets libraries possess: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access. This new edition offers unique, state-of-the-art perspectives on such important topics as: Building a staff development program, and strategies for developing staff; Tracking changes through training, including the importance of setting goals and needs assessments; Refining the customer service attitude; and Using instructional design for staff development