The Management Tool Kit : Tools and Techniques That Work

Forty-seven of the most valuable management theories and tools are discussed in this reference for all areas of management, including marketing, finance, strategy, and human resources. The author......Page 11 Introduction......Page 12 1. Strategy......Page 15 2. Strategy evaluation......Page 29 3. Benchmarking for best practice......Page 39 4. Marketing......Page 45 5. Total quality management......Page 65 6. Managing and dealing with finance......Page 79 7. Making decisions......Page 89 8. Managing performance......Page 95 9. Managing meetings......Page 101 10. Managing time effectively......Page 109 11. Managing people......Page 119 12. Communication......Page 149 13. Managing change......Page 159 14. Re-engineering your business process......Page 165 15. Managing stress......Page 169 16. Corporate culture......Page 177 17. ‘Outside the box’ thinking......Page 197 READING TOOL BOX......Page 205 Contents......Page 5 A guide to 47 key frameworks and tools for managers. The text includes coverage of: business strategy, evaluation and decision-making; bench-marking, Total Quality Management and business process re-engineering; managing time and stress; and managing people and performance A guide to helping managers perform their functions effectively. Tool boxes give guidance on making decisions and analysis tools provide framework to structure thinking and chapters include strategy, marketing, financial, managing performance.