The Manager's Desk Reference

The first edition of this book was published in 1989, selling 30,000 copies worldwide. This second edition is comletely updated, with new chapters on diversity, change management, AIDS, managing employees with disabilities, managing contingent workers, family-friendly and much more. This reference book provides fast facts and practical tips on how to prevent, pinpoint and solve the "people problems " that arise on the job: supervising others, interviewing job candidates, running meetings, conducting performance appraisals, resolving conflicts and delivering presentations.

"Just as doctors rely on the Physician's Desk Reference for quick yet in-depth information, managers have learned to depend on this comprehensive sourcebook to pinpoint, prevent, and solve the many kinds of people-problems that arise daily in their jobs.

Covering 45 topics, this new edition is completely updated, with chapters on such important new issues as diversity; change management; AIDS; employees with disabilities; part-time, temporary, and contingent workers; work-family issues; and much more.

All this new material is in addition to concise yet substantial coverage of perennial concerns like motivation, performance appraisal, recruitment, coaching, discipline, time management, and more. The A-to-Z format makes this reference especially quick and easy to use."

Library Journal

This work is a helpful and practical reference tool for the busy manager who doesn't have the time to stop and research a topic. Forty-three areas, ranging from assertiveness to women and minorities in the workplace, are presented in an alphabetical arrangement. Each subject is discussed in an essay averaging about eight pages and is followed by an annotated bibliography. Emphasis is on the human relations aspects of management and how to deal with ``peers, supervisors, subordinates, customers, the public, the press, etc.'' The pieces are well written, balanced, and thorough enough to satisfy most readers. Recommended for academic and public library collections.-- Robert Logsdon, Indiana State Lib., Indianapolis

"When you're called on to interview job candidates, run meetings, conduct performance appraisals, resolve conflicts, deliver a presentation, or perform any other task that requires dealing with people, The Manager's Desk Reference gives you the fast facts and practical tips you need to get the job done successfully." "This completely updated edition covers 45 topics you'll address in the course of your busy and varied workday, including new information on such vital issues as diversity; change management; AIDS in the workplace; managing employees with disabilities; managing temporary, part-time, and contingent workers; preventing workplace violence; family-friendly policies; and teams, quality, innovation, and ethics." "The concise yet substantive coverage also keeps you up-to-date on such perennial concerns as motivation, customer service, recruitment, and team building. You'll find information on how to work more effectively with peers, subordinates, supervisors, customers, the public, the press, and others with whom you interact as a manager." "The Manager's Desk Reference is the perfect starting point for new managers just learning the ropes. It works equally well as a ready reference for experienced supervisors, managers, executives, or administrators who need to refresh their memories or brush up their knowledge of various management issues. And it's a handy tool kit for any manager confronting specific people problems and people management projects."--Jacket. A reference on everyday "people problems" for managers, offering fast facts and practical tips in alphabetical entries on 45 subjects. This second edition presents new information on issues such as diversity, AIDS in the workplace, managing employees with disabilities, managing temporary and part-time workers, preventing workplace violence, and family-friendly policies. Annotation c. by Book News, Inc., Portland, Or. Covers topics the manager may address in the course of a workday, including ethics in the workplace, feedback, interviewing, meetings, networking, and team building