Theory of user engineering

This book outlines the new concept of user engineering and covers the diversity of users, along with the business process that includes the design and the user’s experience processes. Although the concept of user experience (UX) has become popular, the definition and the methodology are still ambiguous. User engineering is similar to the user-centered design, but differs in that its scope is not limited to the design process but concerns the whole manufacturing process and the whole usage process, i.e., the whole lifecycle of an artifact. User’s perspective is strongly emphasized in this book, hence, its stance is far from that of the marketing approach that usually fails to notice the life and experiences of users after the purchase of an artifact as consumers. __Theory of User Engineering__ differentiates between the quality in design and the quality in use, and the objective quality characteristics and the subjective quality characteristics. In addition to the user research using ethnographic methods, the author introduces a new approach based on the artifact evolution theory that can be adopted in the planning stage. Content: 1. What is the User Engineering?1.1 Who Are the User?1.2 Universal Design and Accessibility1.3 Diversity of User1.4 User Centered Design1.5 Core Concept of User Engineering2. Usability and UX in the Context of Quality Characteristics2.1 The Concept of Usability2.2 The Concept of UX2.3 A Model of Quality Characteristics2.4 Satisfaction2.5 Conclusion3. User and Artifacts3.1 Artifact Evolution3.2 Artifact Evolution Theory (AET)4. Design Process of User Engineering4.1 Business Process and Design Process4.2 Business Process for a Better UX5. Understanding the User and the Context of Use5.1 The User and the Context of Use5.2 Basic Approach to the User and the Context of Use5.3 Understanding and Specifying the Context of Use6. Specifying Requirements6.1 Plan on the Artifact6.2 Information about the Evolutionary Process of the Artifact6.3 Information about the Actual User6.4 Information about the Real Context of Use6.5 General Scientific Facts on the Nature of Human Being6.6 Information about the State-of-the-Art Technology6.7 Various Constraints6.8 Final Remark7. Generating Ideas7.1 Design Thinking7.2 Osborn's Checklist7.3 Power of Visualization7.4 Jump from Reality8. Creating the Design Solution8.1 Designing Iteratively8.2 Prototyping the Product8.3 Prototyping the Service8.4 Design and Evaluation9. Evaluating Usability9.1 Evaluating the Designs against Requirements9.2 Method for Usability Evaluation9.3 Inspection Method9.4 Usability Test10. Evaluating UX10.1 Evaluation of UX and User Research10.2 Methods for UX Evaluation10.3 Long-Term Monitoring11. Advanced Technology and User Engineering11.1 Interaction Technology11.2 Artificial Intelligence, IoT and Robot12. Toward the Future12.1 Innovative Prospect12.2 Conservative ProspectBibliography What is user engineering? Usability and user experiences in the context of quality characteristics Users and artifacts Design process of user engineering Understanding the user and the context of use Specifying requirements Generating ideas Creating the design solution Evaluating usability Evaluating user experience Advanced technology and user engineering Toward the future.