Work Communication : Mediated and Face-to-Face Practices

Explores all aspects of interpersonal communication at work, from face-to-face meetings to new forms of computer mediated communication such as social media. Will help the reader achieve skilled interpersonal communication at work through the understanding of relevant theory and latest research, made clear in non-technical language with examples. "How people communicate at work, whether face-to-face or by email, chat, text, phone or video, is central to how organizations function and vital for both personal and business success. This book covers all the skills required for interpersonal work communications, including impression formation and management, interaction dynamics, power, persuasion and conflict. It demonstrates how these elements impact on work activities such as interviewing, negotiating and change communication, and on organizational issues like knowledge sharing and teamwork. Exploring all aspects of interpersonal communication at work and covering all the new communication media, this practical book will equip the reader with the skills needed to communicate effectively. [It] compares face-to-face and mediated work communication practices and explains how technological mediation impacts on work behaviour; contains varied activities, exercises, examples, cases and interviews; grounded in theory and up-to-date research; focuses on employability skill development"--Publisher's description Content: PART I: THE REVOLUTION IN WORK COMMUNICATION -- 1. Introduction -- 2. Work Communication Modes -- PART II: CORE PROCESSES IN WORK COMMUNICATION -- 3. Social Cognition and Impression Formation -- 4. Contributing to Communication, Self-Presentation and Impression Management -- 5. Interaction -- 6. Demography, Culture, Situation and Mode as Influences on Communication -- 7. Intrapersonal Influences on Communication -- 8. Influencing, Handling Conflict and Negotiating -- PART III: THE IMPACT OF THE COMMUNICATION REVOLUTION ON WORK AND ORGANIZATION -- 9. Co-operation, Work Relations, Knowledge Sharing and Co-ordination -- 10. Working in Groups and Teams -- 11. Management and Leadership -- 12. Organizational Structures and Cultures -- 13. Inter-Organizational Relations Cases and Exercises.