Developing Management Skills, 10th Edition, Global Edition

For undergraduate and graduate principles of management and management skills courses Skills development for tomorrow’s managers Whetten’s Developing Management Skills has become the standard text in learning hands-on management. Designed for students of all skill levels and learning styles, the text allows students to apply knowledge to real-world situations, connect concepts to their own lives, and experience management theory in a tactile and engaging way. Updated for tomorrow’s managers, the 10th Edition features contemporary examples, new skill assessments and cases, updated research, and tangible, relevant goals for students to work toward. By focusing on the essential skills for success, students will be able to see what managers actually “do,” and how they transform those management concepts into practical, actionable techniques. Cover Personal Inventory Assessments Title Page Copyright Brief Table Of Contents Contents Preface Introduction The Critical Role Of Management Skills The Importance of Competent Managers The Skills of Effective Managers What Are Management Skills? Improving Management Skills An Approach to Skill Development Leadership and Management Contents of the Book Organization of the Book Diversity and Individual Differences Summary Supplementary Material Diagnostic Survey and Exercises Personal Assessment of Management Skills (PAMS) What Does It Take to Be an Effective Manager? SSS Software In-Basket Exercise Scoring Key And Comparison Data Personal Assessment of Management Skills Scoring Key Comparison Data What Does It Take to Be an Effective Manager? SSS Software In-Basket Exercise Part I: Personal Skills Chapter 1. Developing Self-Awareness Skill Assessment Diagnostic Surveys for Developing Self-Awareness Developing Self-Awareness The Defining Issues Test Cognitive Style Indicator Tolerance of Ambiguity Scale Core Self-Evaluation Scale (CSES) Skill Learning Key Dimensions of Self-Awareness The Enigma of Self-Awareness The Sensitive Line Understanding and Appreciating Individual Differences Important Areas of Self-Awareness Emotional Intelligence Values and Character Strengths Ethical Decision-Making Cognitive Style Attitudes Toward Change Core Self-Evaluation Summary Skill Analysis Cases Involving Self-Awareness The Case of Heinz Computerized Exam Decision Dilemmas Skill Practice Exercises for Improving Self-Awareness Through Self-Disclosure Shipping the Part Through the Looking Glass Diagnosing Managerial Characteristics An Exercise for Identifying Aspects of Personal Culture: A Learning Plan and Autobiography Skill Application Activities for Developing Self-Awareness Suggested Assignments Application Plan and Evaluation Scoring Keys And Comparison Data The Defining Issues Test Escaped Prisoner The Doctor’s Dilemma The Newspaper Cognitive Style Indicator Scoring Key Comparison Data Tolerance of Ambiguity Scale Scoring Key Comparison Data Core Self-Evaluation Scale Scoring Key Comparison Data Discussion Regarding the Case of Heinz Discussion Regarding the Shipping the Part Case Chapter 2. Managing Stress And Well-Being Skill Assessment Diagnostic Surveys for Managing Stress and Well-Being Managing Stress and Well-Being Social Readjustment Rating Scale Social Readjustment Rating Scale Sources of Personal Stress Flourishing Scale Skill Learning Managing Stress and Fostering Well-Being Major Elements of Stress Coping with Stress Managing Stressors Eliminating Stressors Eliminating Time Stressors Through Time Management Eliminating Encounter Stressors Through Community, Contribution, and Emotional Intelligence Eliminating Situational Stressors Through Work Redesign Eliminating Anticipatory Stressors Through Prioritizing, Goal Setting, and Small Wins Developing Resiliency and Well-Being Life Balance Temporary Stress-Reduction Techniques Summary Skill Analysis Cases Involving Stress Management The Case of the Missing Time Stress and the Millennial Generation Skill Practice Exercises for Long-Term and Short-Term Stress Management and Well-Being The Small-Wins Strategy Life-Balance Analysis Deep Relaxation Monitoring and Managing Time Generalized Reciprocity Skill Application Activities for Managing Stress Suggested Assignments Application Plan and Evaluation Scoring Keys And Comparison Data Social Readjustment Rating Scale Comparison Data Sources of Personal Stress Flourishing Scale Comparison Data Chapter 3. Solving Problems Analytically And Creatively Skill Assessment Diagnostic Surveys for Creative Problem-Solving Problem-Solving, Creativity, and Innovation Solving Problems Analytically and Creatively How Creative Are You? © Innovative Attitude Scale Creative Style Assessment Skill Learning Problem-Solving, Creativity, and Innovation Steps in Analytical Problem-Solving Defining the Problem Generating Alternatives Evaluating Alternatives Implementing the Solution Limitations of the Analytical Problem-Solving Model Impediments to Creative Problem-Solving Multiple Approaches to Creativity Conceptual Blocks Percy Spencer’s Magnetron Spence Silver’s Glue The Four Types of Conceptual Blocks Review of Conceptual Blocks Conceptual Blockbusting Stages in Creative Thought Methods for Improving Problem Definition Ways to Generate More Alternatives International Caveats Hints for Applying Problem-Solving Techniques Fostering Creativity in Others Management Principles Summary Skill Analysis Cases Involving Problem-Solving Chip and Bin Creativity at Apple Skill Practice Exercises for Applying Conceptual Blockbusting Individual Assignment—Analytical Problem-Solving (10 minutes) Team Assignment—Creative Problem-Solving (20 minutes) Moving Up in the Rankings Elijah Gold and His Restaurant Creative Problem-Solving Practice Skill Application Activities for Solving Problems Creatively Suggested Assignments Application Plan and Evaluation Scoring Keys And Comparison Data How Creative Are You?© Scoring Key Comparison Data Innovative Attitude Scale Comparison Data Creative Style Assessment Scoring Key Comparison Data Part II: Interpersonal Skills Chapter 4. Building Relationships By Communicating Supportively Skill Assessment Diagnostic Surveys for Supportive Communication Skill Learning Building Positive Interpersonal Relationships High-Quality Connections The Key The Importance of Effective Communication Communication Problems What Is Supportive Communication? Coaching and Counseling Defensiveness and Disconfirmation Principles of Supportive Communication Supportive Communication Is Based on Congruence, Not Incongruence Supportive Communication Is Descriptive, Not Evaluative Supportive Communication Is Problem-Oriented, Not Person-Oriented Supportive Communication Is Validates Rather Than Invalidates Individuals Supportive Communication Is Specific (Useful), Not Global (Nonuseful) Supportive Communication Is Conjunctive, Not Disjunctive Supportive Communication Is Owned, Not Disowned Supportive Communication Requires Supportive Listening, Not One-Way Message Delivery The Personal Management Interview International Caveats Summary Skill Analysis Cases Involving Building Positive Relationships Find Somebody Else Rejected Plans Skill Practice Exercises for Diagnosing Communication Problems and Fostering Understanding United Chemical Company Byron vs. Thomas Active Listening Exercise Skill Application Activities for Communicating Supportively Suggested Assignments Application Plan and Evaluation Scoring Keys And Comparison Data Chapter 5. Gaining Power And Influence Skill Assessment Skill Learning Building a Strong Power Base and Using Influence Wisely Gaining Power: Polarized Perspectives Opportunities for Gaining Power Sources of Personal Power Sources of Positional Power Transforming Power into Influence Influence Strategies: The Three Rs The Pros and Cons of Each Strategy Exercising Upward Influence Utilizing The Reason Strategy Acting Assertively: Neutralizing Influence Attempts The Special Case of Sexual Harassment Summary Skill Analysis Case Involving Power and Influence Dynica Software Solutions Skill Practice Exercise for Gaining Power Repairing Power Failures in Management Circuits Exercise for Using Influence Effectively Kalina Ivanov’s Proposal Exercises for Neutralizing Unwanted Influence Attempts Cindy’s Fast Foods 9:00 to 7:30 Skill Application Activities for Gaining Power and Influence Suggested Assignments Application Plan and Evaluation Scoring Keys And Comparison Data Chapter 6. Motivating Performance Skill Assessment Skill Learning Increasing Motivation and Performance Understanding the Prerequisites for Successful Task Performance Fostering High Performance Strengthen the Motivation → Performance Link Expectations and Goals Ability Strengthen the Performance → Outcomes Link Extrinsic Reinforcement Intrinsic Reinforcement Strengthen the Outcomes → Satisfaction Link Human Needs Reward Salience Reward Equity Diagnosing and Correcting the Causes of Unacceptable Performance Diagnostic Framework Benefits of the E-A-M Approach Summary Skill Analysis Case Involving Motivation Problems Electro Logic Skill Practice Exercises for Diagnosing Work Performance Problems Joe Chaney Motivating Performance Assessment Exercise for Assessing Job Characteristics Job Diagnostic Survey Skill Application Activities for Motivating Performance Suggested Assignments Application Plan and Evaluation Scoring Keys And Comparison Data Motivating Performance Assessment Scoring Key Job Diagnostic Survey Scoring Key Chapter 7. Negotiating And Resolving Conflict Skill Assessment Skill Learning The Pervasiveness of Organizational Conflict Negotiating Effectively Types of Negotiation The Basics of Negotiation Keys to Effective Integrative Negotiation Resolving Conflicts Successfully Understanding Different Types of Conflict Selecting an Appropriate Conflict Management Approach Selection Criteria Personal Preferences Situational Factors Using Collaboration to Resolve People-Focused Confrontations Initiator Responder Mediator All Roles Summary Skill Analysis Case Involving Interpersonal Conflict Educational Pension Investments Skill Practice Exercise for Negotiating A Home by the Sea Negotiation Planning Document Exercises for Diagnosing Types of Conflict SSS Software Management Problems Exercises for Selecting an Appropriate Conflict Management Strategy The Red Cow Grill Avocado Computers Phelps Inc. Exercises for Resolving People-Focused Conflict Sabrina Moffatt Can Larry Fit In? Meeting at Hartford Manufacturing Company Skill Application Activities for Resolving Conflict Suggested Assignments Application Plan and Evaluation Scoring Keys And Comparison Data Part III: Group Skills Chapter 8. Empowering And Engaging Others Skill Assessment Skill Learning Empowering and Engaging Others The Meaning of Empowerment Dimensions of Empowerment Self-Efficacy Self-Determination Personal Consequence Meaning Trust Review of Empowerment Dimensions How to Develop Empowerment A Clear Goal Fostering Personal Mastery Experiences Modeling Providing Support Emotional Arousal Providing Information Providing Resources Connecting to Outcomes Creating Confidence Review of Empowerment Principles Inhibitors to Empowerment Attitudes about Subordinates Personal Insecurities Need for Control Overcoming Inhibitors Fostering Engagement Deciding When to Engage Others Deciding Whom to Engage Deciding How to Engage Others Review of Engagement Principles International Caveats Summary Skill Analysis Cases Involving Empowerment and Engagement Minding the Store Changing the Portfolio Skill Practice Exercises for Empowerment Executive Development Associates Empowering Ourselves Deciding to Engage Others Skill Application Activities for Empowerment and Engagement Suggested Assignments Application Plan and Evaluation Scoring Keys And Comparison Data Chapter 9. Building Effective Teams And Teamwork Skill Assessment Diagnostic Surveys for Building Effective Teams Team Development Behaviors Building Effective Teams and Teamwork Diagnosing the Need for Team Building Skill Learning The Advantages of Teams An Example of an Effective Team Team Development The Forming Stage The Norming Stage The Storming Stage The Performing Stage Leading Teams Developing Credibility Establish SMART Goals and Everest Goals International Caveats Team Membership Advantageous Roles Unproductive Roles Providing Feedback International Caveats Summary Skill Analysis Cases Involving Building Effective Teams Losing to a Weaker Foe The Cash Register Incident Skill Practice Exercises in Building Effective Teams Leadership Roles in Teams Team Diagnosis and Team Development Exercise Winning the War for Talent Team Performance Exercise Skill Application Activities for Building Effective Teams Suggested Assignments Application Plan and Evaluation Scoring Keys And Comparison Data Diagnosing the Need for Team Building Comparison Data Leadership Roles in Teams (Examples of Correct Answers) Chapter 10. Leading Positive Change Skill Assessment Diagnostic Surveys for Leading Positive Change Leading Positive Change Reflected Best-Self Feedback Skill Learning Ubiquitous and Escalating Change The Need for Frameworks A Framework for Leading Positive Change Establishing a Climate of Positivity Creating Readiness for Change Articulating a Vision of Abundance Generating Commitment to the Vision Fostering Sustainability Summary Skill Analysis Cases Involving Leading Positive Change Corporate Vision Statements Jim Mallozzi: Implementing Positive Change in Prudential Real Estate and Relocation Skill Practice Exercises in Leading Positive Change Reflected Best-Self Portrait Positive Organizational Diagnosis Exercise A Positive Change Agenda Skill Application Activities for Leading Positive Change Suggested Assignments Application Plan and Evaluation Scoring Keys And Comparison Data Reflected Best-Self FeedbackTM Exercise Appendix I: Glossary Appendix II: References Index A B C D E F G H I J K L M N O P Q R S T U V W X Z