Develop ten essential management skills. With an emphasis on self assessments, Developing Management Skills gets readers involved in the learning experience, helping them connect the theories to their own lives. Further, this text focuses on developing the ten essential skills needed for success and gives readers tangible goals to work towards. Based on suggestions from reviewers, instructors, and students, a number of changes–including new skill-assessments and cases, and updated research–have been incorporated in the eighth edition. Cover......Page 1 Title Page......Page 3 Copyright......Page 4 CONTENTS......Page 7 Preface......Page 19 INTRODUCTION......Page 25 THE CRITICAL ROLE OF MANAGEMENT SKILLS......Page 27 SUPPLEMENTARY MATERIAL......Page 48 SCORING KEY AND COMPARISON DATA......Page 66 PART I: PERSONAL SKILLS......Page 68 1 DEVELOPING SELF-AWARENESS......Page 69 SKILL ASSESSMENT......Page 70 SKILL LEARNING......Page 81 SKILL ANALYSIS......Page 108 SKILL PRACTICE......Page 113 SKILL APPLICATION......Page 119 SCORING KEYS AND COMPARISON DATA......Page 121 2 MANAGING PERSONAL STRESS......Page 129 SKILL ASSESSMENT......Page 130 SKILL LEARNING......Page 136 SKILL ANALYSIS......Page 171 SKILL PRACTICE......Page 179 SKILL APPLICATION......Page 185 SCORING KEYS AND COMPARISON DATA......Page 188 3 SOLVING PROBLEMS ANALYTICALLY AND CREATIVELY......Page 191 SKILL ASSESSMENT......Page 192 SKILL LEARNING......Page 198 SKILL ANALYSIS......Page 234 SKILL PRACTICE......Page 238 SKILL APPLICATION......Page 246 SCORING KEYS AND COMPARISON DATA......Page 248 PART II: INTERPERSONAL SKILLS......Page 256 4 BUILDING RELATIONSHIPS BY COMMUNICATING SUPPORTIVELY......Page 257 SKILL ASSESSMENT......Page 258 SKILL LEARNING......Page 262 SKILL ANALYSIS......Page 290 SKILL PRACTICE......Page 293 SKILL APPLICATION......Page 298 SCORING KEYS AND COMPARISON DATA......Page 300 5 GAINING POWER AND INFLUENCE......Page 303 SKILL ASSESSMENT......Page 304 SKILL LEARNING......Page 307 SKILL ANALYSIS......Page 334 SKILL PRACTICE......Page 335 SKILL APPLICATION......Page 341 SCORING KEYS AND COMPARISON DATA......Page 343 6 MOTIVATING OTHERS......Page 347 SKILL ASSESSMENT......Page 348 SKILL LEARNING......Page 350 SKILL ANALYSIS......Page 378 SKILL PRACTICE......Page 385 SKILL APPLICATION......Page 391 SCORING KEYS AND COMPARISON DATA......Page 394 7 MANAGING CONFLICT......Page 397 SKILL ASSESSMENT......Page 398 SKILL LEARNING......Page 400 SKILL ANALYSIS......Page 429 SKILL PRACTICE......Page 434 SKILL APPLICATION......Page 455 SCORING KEYS AND COMPARISON DATA......Page 458 PART III: GROUP SKILLS......Page 462 8 EMPOWERING AND DELEGATING......Page 463 SKILL ASSESSMENT......Page 464 SKILL LEARNING......Page 467 SKILL ANALYSIS......Page 498 SKILL PRACTICE......Page 500 SKILL APPLICATION......Page 507 SCORING KEYS AND COMPARISON DATA......Page 509 9 BUILDING EFFECTIVE TEAMS AND TEAMWORK......Page 513 SKILL ASSESSMENT......Page 514 SKILL LEARNING......Page 517 SKILL ANALYSIS......Page 543 SKILL PRACTICE......Page 547 SKILL APPLICATION......Page 553 SCORING KEYS AND COMPARISON DATA......Page 555 10 LEADING POSITIVE CHANGE......Page 557 SKILL ASSESSMENT......Page 558 SKILL LEARNING......Page 562 SKILL ANALYSIS......Page 592 SKILL PRACTICE......Page 605 SKILL APPLICATION......Page 608 SCORING KEYS AND COMPARISON DATA......Page 611 PART IV: SPECIFIC COMMUNICATION SKILLS......Page 614 Supplement A: MAKING ORAL AND WRITTEN PRESENTATIONS......Page 615 SKILL LEARNING......Page 616 SKILL PRACTICE......Page 633 Supplement B: CONDUCTING INTERVIEWS......Page 643 SKILL LEARNING......Page 644 SKILL PRACTICE......Page 658 Supplement C: CONDUCTING MEETINGS......Page 675 SKILL LEARNING......Page 676 SKILL PRACTICE......Page 684 C......Page 697 D......Page 698 F......Page 699 I......Page 700 N......Page 701 P......Page 702 R......Page 703 T......Page 704 W......Page 705 APPENDIX II: REFERENCES......Page 707 D......Page 729 K......Page 730 S......Page 731 Z......Page 732 D......Page 733 M......Page 734 S......Page 735 Z......Page 736 C......Page 737 E......Page 738 I......Page 739 M......Page 740 P......Page 741 S......Page 742 W......Page 743 Z......Page 744
This textbook aims to bridge the gap between the conceptual understanding of management skills and their actual application to specific jobs. Each chapter outlines a five-step process for assessing, learning, analyzing, practicing, and applying management skills and building the foundations for effective practice. Covering personal, interpersonal, and group skills, the book provides a cross- cultural perspective of self-awareness, stress management, problem solving, coaching, counseling, communicating, gaining power, motivating others, managing conflict, delegating responsibility, and building teams. Whetten teaches at Brigham Young University. Cameron teaches at the University of Michigan. Annotation c. Book News, Inc., Portland, OR (booknews.com)
