E-Mail: Communicate Effectively (NetEffect Series)

This easy-to-read, in-depth book contains comprehensive information and expert advice on communicating effectively and responsibly through e-mail. It provides readers with learning activities, tools, and tips to help them actually change behaviors and learn this critical workplace skill. Five chapters cover a variety of e-mail topics: saving valuable company time; increasing the effectiveness of communications; learning this basic skill of the workplace; avoiding e-mail troubles; avoiding miscommunications and misunderstandings; avoiding lawsuits; increasing productivity; increasing sales; improving job performance; reducing junk and personal e-mail; reducing time and effort reading and writing e-mail; helping keep a company's e-mail database from growing out of control; protecting and strengthening an individual's and company's brand, reputation, and image; limiting virus attacks from careless habits; limit the potential for illegal and unethical e-mail; taming the e-mail monster; improving internal and external customer service and relations; and building loyal customer partnerships. For executives, secretaries, professional/technical staff, and other avid e-mail users. Tame the e-mail monster and capture the power of this critical workplace tool! E-mail is the most basic and critical key to building healthy, productive work communities that communicate electronically. With these quick, easy guidelines, business people at all levels can learn to assess a situation, compose an effective message, and send a responsible e-mail. Increase efficiency and productivity Protect your reputation and image Connect responsibly and purposefully Verna Terminello, Marcia G. Reed. Includes Bibliographical References And Index.