This easy-to-read, in-depth book contains comprehensive information and expert advice on communicating effectively and responsibly through e-mail. It provides readers with learning activities, tools, and tips to help them actually change behaviors and learn this critical workplace skill. Five chapters cover a variety of e-mail topics: saving valuable company time; increasing the effectiveness of communications; learning this basic skill of the workplace; avoiding e-mail troubles; avoiding miscommunications and misunderstandings; avoiding lawsuits; increasing productivity; increasing sales; improving job performance; reducing junk and personal e-mail; reducing time and effort reading and writing e-mail; helping keep a company's e-mail database from growing out of control; protecting and strengthening an individual's and company's brand, reputation, and image; limiting virus attacks from careless habits; limit the potential for illegal and unethical e-mail; taming the e-mail monster; improving internal and external customer service and relations; and building loyal customer partnerships. For executives, secretaries, professional/technical staff, and other avid e-mail users. Six Sigma - the management strategy Jack Welch attributes GE's phenomenal success to - is being implemented by many leading UK organizations looking for dramatic profil increases and improved customer satisfaction. But Six Sigma in production is less than half the story - Six Sigma in design is where the money is. If you change a product after it is launched it will cost you 1,000 times more than if you made those changes during the design stage. Subir Chowdhury, the leading quality expert who introduced Six Sigma to the UK in his last book, the internationally best-selling "The Power of Six Sigma", has done it again. "Design for Six Sigma "attacks a company's problems at the product development stage and presents a revolutionary five-step process that takes a compnay all the way to Six Sigma. The Design for Six Sigma process results in:*Cost savings in development, manufacturing, and after-sales service and support *Improved quality at introduction *Getting the best products to market faster and more efficiently Tame the e-mail monster and capture the power of this critical workplace tool! E-mail is the most basic and critical key to building healthy, productive work communities that communicate electronically. With these quick, easy guidelines, business people at all levels can learn to assess a situation, compose an effective message, and send a responsible e-mail. Increase efficiency and productivity Protect your reputation and image Connect responsibly and purposefully Business theories come and go, as everyone knows, but a new concept called Six Sigma has planted roots deep enough in the pantheon of Fortune 500 companies to stand the test of time. Verna Terminello, Marcia G. Reed. Includes Bibliographical References And Index.
