Raymond Noe’s Employee Training and Development sets the standard in this course area. First introduced in 1998, ETD became the market-defining text within 6 months of publication. Its popularity is due to its lively writing style and relevant examples of the most up-to-date developments in training, research and practice, including the strategic role of training and the use of new technologies in training. Employee Training and Development strikes a balance between research and real company practices. It provides students with a solid background in the fundamentals of training and development such as needs assessment, transfer of training, learning environment design, methods, and evaluation. To help students better understand the relationship between the main elements of the book, the book is now organized into five different parts. Part I focuses on the context for training and development and includes a chapter devoted to strategic training. Part II includes coverage related to the fundamentals of designing training programs. Chapters in Part II focus on needs assessment, learning theories and program design, transfer of training, and training evaluation. Part III focuses on training and development methods and includes chapters devoted to traditional training methods, e-learning and the use of technology in training, employee development, and special issues in employee development, such as managing diversity, succession planning, and cross-cultural preparation. Chapters in Part IV cover career issues and how companies manage careers, as well as challenges in career management, such as dealing with work-life conflict, retirement, and socialization. Finally, Part V provides a look at the future of training and development. Cover Page......Page 1 Title Page......Page 2 Copyright Page......Page 3 Dedication ......Page 4 Preface......Page 5 Acknowledgments......Page 10 About the Author ......Page 11 Brief Contents......Page 12 Contents......Page 13 PART ONE: THE CONTEXT FOR TRAINING AND DEVELOPMENT......Page 20 Forces Affecting the Workplace Make Training a Key Ingredient for Company Success......Page 21 Introduction......Page 23 What Is Training?......Page 24 Designing Effective Training......Page 26 The Forces Influencing Working and Learning......Page 29 Snapshot of Training Practices......Page 53 Organization of This Book......Page 62 Discussion Questions......Page 63 Application Assignments......Page 64 Case: Zappos: Facing Competitive Challenges......Page 65 Endnotes......Page 66 McCormick & Company Uses Strategic Training to Spice Up Business Results......Page 71 Introduction......Page 73 The Evolution of Training’s Role......Page 74 The Strategic Training and Development Process......Page 77 Organizational Characteristics That Influence Training......Page 87 Training Needs in Different Strategies......Page 95 Models of Organizing the Training Department......Page 98 Marketing the Training Function......Page 108 Outsourcing Training......Page 110 Summary......Page 111 Discussion Questions......Page 112 Application Assignments......Page 113 Endnotes......Page 114 Case 1: From the Pages of BusinessWeek: It Takes a Village—And a Consultant......Page 118 PART TWO: DESIGNING TRAINING......Page 120 Needs Assessment at NetApp......Page 121 Why Is Needs Assessment Necessary?......Page 122 Who Should Participate in Needs Assessment?......Page 124 Methods Used in Needs Assessment......Page 126 The Needs Assessment Process......Page 128 Competency Models......Page 146 Scope of Needs Assessment......Page 150 Summary......Page 151 Discussion Questions......Page 152 Application Assignments......Page 153 Endnotes......Page 154 A Positive Learning Environment Energizes Training!......Page 157 Introduction......Page 158 What Is Learning? What Is Learned?......Page 159 Learning Theories......Page 160 The Learning Process......Page 169 Instructional Emphasis for Learning Outcomes......Page 183 Considerations in Designing Effective Training Programs......Page 184 Summary......Page 196 Key Terms......Page 197 Application Assignments......Page 198 Case: Plastics Make Perfect......Page 200 Endnotes......Page 201 Transfer of Training and Knowledge Sharing Are Important for Nonprofits......Page 204 Introduction......Page 205 Training Design......Page 207 Work Environment Characteristics That InfluenceTransfer......Page 215 Organizational Environments That Encourage Transfer......Page 222 Discussion Questions......Page 229 Application Assignments......Page 230 Case: Patagonia’s Culture......Page 231 Endnotes......Page 232 Training and Leadership Development: A Healthy Investment at Sisters of Charity Providence Hospital......Page 235 Introduction......Page 236 Reasons for Evaluating Training......Page 237 Overview of the Evaluation Process......Page 239 Outcomes Used in the Evaluation of Training Programs......Page 240 Determining Whether Outcomes Are Appropriate......Page 247 Evaluation Practices......Page 249 Evaluation Designs......Page 251 Determining Return on Investment......Page 260 Measuring Human Capital and Training Activity......Page 267 Summary......Page 268 Discussion Questions......Page 269 Application Assignments......Page 270 Case: Evaluating the Returns on Leadership Development at BP......Page 271 Endnotes......Page 272 Case 2: From the Pages of BusinessWeek: On-the-Job Video Gaming......Page 275 PART THREE: TRAINING AND DEVELOPMENT METHODS......Page 277 Training at La Quinta Hotels Helps Delight Guests......Page 278 Introduction......Page 279 Presentation Methods......Page 280 Hands-on Methods......Page 283 Group Building Methods......Page 297 Choosing a Training Method......Page 304 Summary......Page 306 Application Assignments......Page 307 Case: Training Methods for Bank Tellers......Page 309 Endnotes......Page 311 Blended Learning Is the Key to Tasty Donuts and Hot Coffee......Page 314 Introduction......Page 315 Technology’s Influence on Training and Learning......Page 317 Technology and Multimedia......Page 321 Computer-Based Training......Page 323 Developing Effective Online Learning......Page 330 Blended Learning......Page 337 Simulations......Page 338 Mobile Technology and Training Methods: iPods, PDAs......Page 342 Intelligent Tutoring Systems......Page 344 Distance Learning......Page 345 Technologies for Training Support......Page 347 Technologies for Training Administration......Page 350 Learning Management Systems: Systems for Training Delivery, Support, and Administration......Page 351 Choosing New Technology Training Methods......Page 354 Key Terms......Page 357 Application Assignments......Page 358 Case: Cisco Systems Account Managers Are Too Busy for Training......Page 359 Endnotes......Page 360 Randstad’s Partnering Program Develops Employees......Page 365 Introduction......Page 366 Approaches to Employee Development......Page 369 The Development Planning Process......Page 397 Company Strategies for Providing Development......Page 398 Key Terms......Page 401 Application Assignments......Page 402 Endnotes......Page 403 Successful Management Requires InternationalExperience......Page 409 Training Issues Resulting from the External Environment......Page 410 Training Issues Related to Internal Needs of the Company......Page 438 Summary......Page 450 Discussion Questions......Page 451 Application Assignments......Page 452 Case: Melting the Glass Ceiling for Accountants......Page 453 Endnotes......Page 454 Case 3: From the Pages of BusinessWeek: Secrets of an HR Superstar......Page 459 PART FOUR: CAREERS AND CAREER MANAGEMENT......Page 463 Managing Careers Helps Accenture Reach Out to Its Virtual Work Force......Page 464 Introduction......Page 465 Why Is Career Management Important?......Page 467 What Is a Career?......Page 469 A Model of Career Development......Page 474 Career Management Systems......Page 479 Roles of Employees, Managers, Human Resource Managers, and the Company in Career Management......Page 485 Evaluating Career Management Systems......Page 489 Discussion Questions......Page 490 Application Assignments......Page 491 Endnotes......Page 492 Nonwork Lives Are Important Food for Thought......Page 496 Introduction......Page 497 Socialization and Orientation......Page 498 Career Paths, Developing Dual-Career Paths, and Career Portfolios......Page 502 Plateauing......Page 507 Skills Obsolescence......Page 508 Coping with Career Breaks......Page 510 Balancing Work and Life......Page 511 Company Policies to Accommodate Work and Nonwork......Page 512 Coping with Job Loss......Page 522 Dealing with Older Workers......Page 525 Key Terms......Page 529 Application Assignments......Page 530 Endnotes......Page 531 Case 4 From the Pages of BusinessWeek: Two for the Cubicle......Page 537 PART FIVE: THE FUTURE......Page 540 Training for Sustainability......Page 541 Increased Use of New Technologies for Training Delivery......Page 543 Increased Demand for Training for Virtual Work Arrangements......Page 544 Increased Emphasis on Speed in Design, Focus in Content, and Use of Multiple Delivery Methods......Page 545 Increased Use of True Performance Support......Page 547 Increased Emphasis on Performance Analysis and Learning for Business Enhancement......Page 549 Increased Use of Training Partnerships and Outsourcing Training......Page 551 Training and Development from a Change Model Perspective......Page 553 Methods to Determine Whether Change Is Necessary......Page 556 Key Issues in Implementing Change......Page 559 Key Terms......Page 563 Case: Going Paperless Requires a Change Management Process......Page 564 Endnotes......Page 565 Case 5: From the Pages of BusinessWeek: IBM Reinvents Mentoring, Via the Web......Page 567 Glossary......Page 568 Name Index......Page 580 Company/Organizational Index......Page 591 Subject Index......Page 595
raymond Noe’s Employee Training And Development Sets The Standard In This Course Area. First Introduced In 1998, Etd Became The Market-defining Text Within 6 Months Of Publication. Its Popularity Is Due To Its Lively Writing Style And Relevant Examples Of The Most Up-to-date Developments In Training, Research And Practice, Including The Strategic Role Of Training And The Use Of New Technologies In Training.
employee Training And Development Strikes A Balance Between Research And Real Company Practices. It Provides Students With A Solid Background In The Fundamentals Of Training And Development Such As Needs Assessment, Transfer Of Training, Learning Environment Design, Methods, And Evaluation.
to Help Students Better Understand The Relationship Between The Main Elements Of The Book, The Book Is Now Organized Into Five Different Parts. Part I Focuses On The Context For Training And Development And Includes A Chapter Devoted To Strategic Training. Part Ii Includes Coverage Related To The Fundamentals Of Designing Training Programs. Chapters In Part Ii Focus On Needs Assessment, Learning Theories And Program Design, Transfer Of Training, And Training Evaluation. Part Iii Focuses On Training And Development Methods And Includes Chapters Devoted To Traditional Training Methods, E-learning And The Use Of Technology In Training, Employee Development, And Special Issues In Employee Development, Such As Managing Diversity, Succession Planning, And Cross-cultural Preparation. Chapters In Part Iv Cover Career Issues And How Companies Manage Careers, As Well As Challenges In Career Management, Such As Dealing With Work-life Conflict, Retirement, And Socialization. Finally, Part V Provides A Look At The Future Of Training And Development.
