Information Systems Essentials

9 Chapters Plus 3 Appendices Cover The Traditional Core Material Of Mis. A Comprehensive Set Of Group Projects And E-commerce Projects Support An Applied Component To The Course. Consistent With Haag’s Best-selling Mis For The Information Age, Is Essentials 3/e Conveys The Impact Of Is On The Individual With Contemporary Writing And Lively Examples Tittle Table of Contents CHAPTER ONE The Information Age in Which You Live: Changing the Face of Business INTRODUCTION MANAGEMENT INFORMATION SYSTEMS Information as a Key Resource People as a Key Resource in MIS Information Technology as a Key Resource in MIS PORTER’S FIVE FORCES MODEL: ASSESSING THE STATE OF THE COMPETITION Buyer Power Supplier Power Threat of Substitute Products or Services Threat of New Entrants Rivalry among Existing Competitors PORTER’S THREE GENERIC STRATEGIES: BUILDING BUSINESS STRATEGY Overall Cost Leadership Differentiation Focus Two Interesting and Complementary Strategy Frameworks IDENTIFYING IMPORTANT BUSINESS PROCESSES: VALUE-CHAIN ANALYSIS Identifying Processes That Add Value Identifying Processes That Reduce Value SUMMARY: STUDENT LEARNING OUTCOMES REVISITED CLOSING CASE STUDY ONE: EXPLORING YOUR SPACE AT MYSPACE.COM CLOSING CASE STUDY TWO: IS THE WORLD DUMPING DATA ON YOU? KEY TERMS AND CONCEPTS SHORT-ANSWER QUESTIONS ASSIGNMENTS AND EXERCISES DISCUSSION QUESTIONS Chapter Projects CHAPTER TWO Major Business Initiatives: Gaining Competitive Advantage with IT INTRODUCTION SUPPLY CHAIN MANAGEMENT Strategic and Competitive Opportunities with SCM IT Support for Supply Chain Management CUSTOMER RELATIONSHIP MANAGEMENT Strategic and Competitive Opportunities with CRM IT Support for Customer Relationship Management E-COLLABORATION Work Activities with Integrated Collaboration Environments Knowledge Management with Knowledge Management Systems Social Networking with Social Networking Systems Learning with E-Learning Tools Informal Collaboration to Support Open-Source Information Strategic and Competitive Opportunities with E-Collaboration IT Support for E-Collaboration IT CULTURE—AN ORGANIZATIONAL PERSPECTIVE IT Culture—Structuring the IT Function IT Culture—Philosophical Approach to IT ENTERPRISE RESOURCE PLANNING—BRINGING IT ALL TOGETHER SUMMARY: STUDENT LEARNING OUTCOMES REVISITED CLOSING CASE STUDY ONE: IS ERP THE ANSWER FOR A COMPANY THAT HASN’T MADE A PROFIT IN SIX YEARS? CLOSING CASE STUDY TWO: IT’S ALL ABOUT CUSTOMER RELATIONS IN THE FINANCIAL SERVICES MARKET KEY TERMS AND CONCEPTS SHORT-ANSWER QUESTIONS ASSIGNMENTS AND EXERCISES DISCUSSION QUESTIONS Chapter Projects CHAPTER THREE Databases and Data Warehouses INTRODUCTION THE RELATIONAL DATABASE MODEL Collections of Information Created with Logical Structures With Logical Ties within the Information With Built-In Integrity Constraints DATABASE MANAGEMENT SYSTEM TOOLS Data Defi nition Subsystem Data Manipulation Subsystem Application Generation Subsystem Data Administration Subsystem DATA WAREHOUSES AND DATA MINING What Is a Data Warehouse? What Are Data-Mining Tools? Data Marts: Smaller Data Warehouses Data Mining as a Career Opportunity Important Considerations in Using a Data Warehouse BUSINESS INTELLIGENCE REVISITED INFORMATION OWNERSHIP Strategic Management Support Sharing Information with Responsibility Information Cleanliness SUMMARY: STUDENT LEARNING OUTCOMES REVISITED CLOSING CASE STUDY ONE: BEN & JERRY’S, BIGELOW TEAS, AND BUSINESS INTELLIGENCE CLOSING CASE STUDY TWO: MINING DINING DATA KEY TERMS AND CONCEPTS SHORT-ANSWER QUESTIONS ASSIGNMENTS AND EXERCISES DISCUSSION QUESTIONS Chapter Projects CHAPTER FOUR Decision Support and Artifi cial Intelligence INTRODUCTION DECISION SUPPORT SYSTEMS Components of a Decision Support System GEOGRAPHIC INFORMATION SYSTEMS EXPERT SYSTEMS What Expert Systems Can and Can’t Do NEURAL NETWORKS AND FUZZY LOGIC Fuzzy Logic GENETIC ALGORITHMS INTELLIGENT AGENTS Information Agents Monitoring-and-Surveillance Agents Data-Mining Agents User Agents MULTI-AGENT SYSTEMS AND AGENT-BASED MODELING Ant Colonies and Swarm Intelligence SUMMARY: STUDENT LEARNING OUTCOMES REVISITED CLOSING CASE STUDY ONE: CRYSTAL BALL, CLAIRVOYANT, FORTUNE TELLING PREDICTIVE ANALYTICS DELIVER THE FUTURE? CLOSING CASE STUDY TWO: CLOSING THE GREAT HEALTH CARE DIVIDE WITH PATTERN RECOGNITION AND DATA-MINING TECHNOLOGIES KEY TERMS AND CONCEPTS SHORT-ANSWER QUESTIONS ASSIGNMENTS AND EXERCISES DISCUSSION QUESTIONS Chapter Projects CHAPTER FIVE Electronic Commerce: Strategies for the New Economy INTRODUCTION E-COMMERCE BUSINESS MODELS Business to Business (B2B) E-Commerce Business to Consumer (B2C) E-Commerce Consumer to Business (C2B) E-Commerce Consumer to Consumer (C2C) E-Commerce Business to Government (B2G) E-Commerce Consumer to Government (C2G) E-Commerce Government to Business (G2B) E-Commerce Government to Consumer (G2C) E-Commerce Government to Government (G2G) E-Commerce UNDERSTAND YOUR BUSINESS, PRODUCTS, SERVICES, AND CUSTOMERS Who Are Your Customers? What Is the Value of Your Products and Services as Perceived by Your Customers? FIND CUSTOMERS AND ESTABLISH RELATIONSHIPS Business to Consumer Business to Business MOVE MONEY EASILY AND SECURELY Business to Consumer Payment Systems Business to Business Payment Systems Security: The Pervading Concern E-BUSINESS TRENDS Youth M-Commerce The Long Tail SUMMARY: STUDENT LEARNING OUTCOMES REVISITED CLOSING CASE STUDY ONE: WHEN YOU’RE BIG, YOU CAN BE YOUR OWN B2B E-MARKETPLACE CLOSING CASE STUDY TWO: E-BUSINESS TREND: FAR-EAST E-COMMERCE EXPLOSION KEY TERMS AND CONCEPTS SHORT-ANSWER QUESTIONS ASSIGNMENTS AND EXERCISES DISCUSSION QUESTIONS Chapter Projects CHAPTER SIX Systems Development: Phases, Tools, and Techniques INTRODUCTION INSOURCING AND THE SYSTEMS DEVELOPMENT LIFE CYCLE Phase 1: Planning Phase 2: Analysis Phase 3: Design Phase 4: Development Phase 5: Testing Phase 6: Implementation Phase 7: Maintenance COMPONENT-BASED DEVELOPMENT Rapid Application Development Methodology Extreme Programming Methodology Agile Methodology Service-Oriented Architecture—An Architecture Perspective SELFSOURCING (END-USER DEVELOPMENT) The Selfsourcing Process The Advantages of Selfsourcing Potential Pitfalls and Risks of Selfsourcing Which Applications for IT to Offl oad The Right Tool for the Job PROTOTYPING The Prototyping Process The Advantages of Prototyping The Disadvantages of Prototyping OUTSOURCING The Outsourcing Process The Service Level Agreement Geopolitical Outsourcing Options The Advantages and Disadvantages of Outsourcing SUMMARY: STUDENT LEARNING OUTCOMES REVISITED CLOSING CASE STUDY ONE: GETTING ON THE RIGHT TRACK AT GENERAL MOTORS CLOSING CASE STUDY TWO: SHOULD AN ORGANIZATION OUTSOURCE SECURITY? KEY TERMS AND CONCEPTS SHORT-ANSWER QUESTIONS ASSIGNMENTS AND EXERCISES DISCUSSION QUESTIONS Chapter Projects CHAPTER SEVEN Enterprise Infrastructure, Metrics, and Business Continuity Planning INTRODUCTION Customers End Users Software Development Information Needs Hardware Requirements HARDWARE AND SOFTWARE INFRASTRUCTURE Enterprise Resource Planning (ERP) Revisited Supporting Network Infrastructures IT SUCCESS METRICS Effi ciency and Effectiveness Metrics Web-centric Metrics Call Center Metrics Financial Metrics Service Level Agreements Revisited BUSINESS CONTINUITY PLANNING Phase 1: Organizational Strategic Plan Phase 2: Analysis Phase 3: Design Phase 4: Implementation Phase 5: Testing Phase 6: Maintenance SUMMARY: STUDENT LEARNING OUTCOMES REVISITED CLOSING CASE STUDY ONE: INTERNATIONAL TRUCK MAKES A HUGE BET ON A SERVICE-ORIENTED ARCHITECTURE CLOSING CASE STUDY TWO: ROGER WILLIAMS MEDICAL CENTER BOOSTS ITS IT INFRASTRUCTURE KEY TERMS AND CONCEPTS SHORT-ANSWER QUESTIONS ASSIGNMENTS AND EXERCISES DISCUSSION QUESTIONS Chapter Projects CHAPTER EIGHT Protecting People and Information: Threats and Safeguards OPENING CASE STUDY: THEY KNOW ABOUT 96 PERCENT OF AMERICAN HOUSEHOLDS INTRODUCTION ETHICS Two Factors That Determine How You Decide Ethical Issues Intellectual Property PRIVACY Privacy and Other Individuals Identity Theft Privacy and Employees Privacy and Consumers Privacy and Government Agencies Laws on Privacy SECURITY Security and Employees Security and Outside Threats Security Precautions SUMMARY: STUDENT LEARNING OUTCOMES REVISITED CLOSING CASE STUDY ONE: CAUTIONARY TALES OF INDISCREET E-MAIL CLOSING CASE STUDY TWO: THE PROBLEM OF INFORMATION PROTECTION KEY TERMS AND CONCEPTS SHORT-ANSWER QUESTIONS ASSIGNMENTS AND EXERCISES DISCUSSION QUESTIONS Chapter Projects CHAPTER NINE Emerging Trends and Technologies: Business, People, and Technology Tomorrow OPENING CASE STUDY: CAN AN E-SOCIETY REPLACE OUR REAL SOCIETY? INTRODUCTION THE CHANGING INTERNET Software-as-a-Service Push, Not Pull, Technologies and Personalization F2b2C: A New E-Commerce Business Model Voice over Internet Protocol (VoIP) Web 2.0 E-Society PHYSIOLOGICAL INTERACTION Automatic Speech Recognition Virtual Reality Cave Automatic Virtual Environments Haptic Interfaces Biometrics THE WIRELESS ARENA The Next Generation of Cell Phone Technology RFID (Radio Frequency Identifi cation) PURE TECHNOLOGY Nanotechnology Multi-state CPUs Holographic Storage Devices MOST IMPORTANT CONSIDERATIONS The Necessity of Technology Closing the Great Digital Divide Technology for the Betterment of Society Exchanging Privacy for Convenience Ethics, Ethics, Ethics SUMMARY: STUDENT LEARNING OUTCOMES REVISITED CLOSING CASE STUDY ONE: THE NBA GOES NFC CLOSING CASE STUDY TWO: TRACKING YOUR CHILDREN KEY TERMS AND CONCEPTS SHORT-ANSWER QUESTIONS ASSIGNMENTS AND EXERCISES DISCUSSION QUESTIONS Chapter Projects APPENDIX A COMPUTER HARDWARE AND SOFTWARE Computer Hardware and Software A QUICK TOUR OF TECHNOLOGY CATEGORIES OF COMPUTERS BY SIZE Personal Digital Assistants (PDAs) Tablet PCs Notebook Computers Desktop Computers Minicomputers, Mainframe Computers, and Supercomputers SOFTWARE: YOUR INTELLECTUAL INTERFACE Application Software System Software HARDWARE: YOUR PHYSICAL INTERFACE Common Input Devices Common Output Devices Common Storage Devices CPU and RAM Connecting the Hardware Outside to the Hardware Inside SUMMARY: STUDENT LEARNING OUTCOMES REVISITED KEY TERMS AND CONCEPTS SHORT-ANSWER QUESTIONS ASSIGNMENTS AND EXERCISES APPENDIX B NETWORK BASICS Network Basics INTRODUCTION Basic Principles of Networks HOME NETWORKS Network Cards in Each Computer Wired and Wireless Transmission Media Home Internet Service and Broadband Routers Network Software NETWORK COMPONENTS Hubs Switches Routers CLASSIFYING NETWORKS BY DISTANCE LANs, WANs, and MANs INTERNET Bandwidth Internet Connection Types Voice over IP NETWORK COMMUNICATIONS MEDIA Wired Communications Media Wireless Communications Media NETWORK SECURITY Principles of Computer Security Firewalls and Intrusion Detection Systems Encrypted Communications: SSL and Virtual Private Networks Other Security Threats: Malware THE CLIENT/SERVER SOFTWARE MODEL Client/Server—A Business View SUMMARY: STUDENT LEARNING OUTCOMES REVISITED KEY TERMS AND CONCEPTS SHORT-ANSWER QUESTIONS ASSIGNMENTS AND EXERCISES APPENDIX C CAREERS IN BUSINESS Careers in Business INTRODUCTION ACCOUNTING Typical Job Titles and Descriptions Information Technology Skills You Should Pursue FINANCE Typical Job Titles and Descriptions Information Technology Skills You Should Pursue HOSPITALITY AND TOURISM MANAGEMENT Typical Job Titles and Descriptions Information Technology Skills You Should Pursue INFORMATION TECHNOLOGY Typical Job Titles and Descriptions Information Technology Skills You Should Pursue MANAGEMENT Typical Job Titles and Descriptions Information Technology Skills You Should Pursue MARKETING Typical Job Titles and Descriptions Information Technology Skills You Should Pursue PRODUCTION AND OPERATIONS MANAGEMENT Typical Job Titles and Descriptions Information Technology Skills You Should Pursue REAL ESTATE AND CONSTRUCTION MANAGEMENT Typical Job Titles and Descriptions Information Technology Skills You Should Pursue ASSIGNMENTS AND EXERCISES Projects Electronic Commerce Projects Glossary Notes Photo Credits Index