Instructional Technologies: Cognitive Aspects of Online Programs provides insight into creating and utilizing successful online educational technologies and programs. Discussing the generalities of Web-based education and the specific technology applications and organizational support necessary to sustaining these programs, this important book will prove useful to scholars and students as they venture into this new educational arena. TeamLiB 1 Cover 2 Table of Contents 5 Preface 7 Chapter I Developing Distance Learning Programs: Applied Learnings and Thoughts 15 Chapter II Online Multimedia Educational Application for Teaching Multimedia Contents 45 Chapter III Building Quality from Satisfaction in Online Learning Using Total Quality Management: A Case Study 87 Chapter IV The Determinants of Web-based Instructional Systems' Outcome and Satisfaction: An Empirical Investigation 110 Chapter V Semi-Adaptive Testing Strategies in a Web-based Generic Tutoring System 155 Chapter VI UML-based Modeling of Educational Components for Cooperative Problem-based Learning Situation Design Abstract As common learning situations, Problem-Based Learning Situations (PBLS) require accurate template models in which the roles of tutor and learner participate in varied codified cooperative activities. This chapter discusses the use of the UML formalism to first build such customizable models, and next to derive Educational Components (EC) from models 179 Chapter VII Assessing the Effectiveness of E-Learning 206 Chapter VIII E-Learners at Risk: The Effect of the Online Learning Environment upon Mid-level Achievers 235 Chapter IX Privacy Policies and Their Negotiation in Distance Education1 251 About the Authors 279 Index 284 Successful use of information and communication technologies depends on usable designs that do not require expensive training, accommodate the needs of diverse users and are low cost. There is a growing demand and increasing pressure for adopting innovative approaches to the design and delivery of education, hence, the use of online learning (also called E-learning) as a mode of study. This is partly due to the increasing number of learners and the limited resources available to meet a wide range of various needs, backgrounds, expectations, skills, levels, ages, abilities and disabilities. The advances of new technology and communications (WWW, Human Computer Interaction and Multimedia) have made it possible to reach out to a bigger audience around the globe. By focusing on the issues that have impact on the usability of online learning programs and their implementation, Usability Evaluation of Online Learning Programs specifically fills-in a gap in this area, which is particularly invaluable to practitioners. ETH World is a strategic initiative for establishing a new virtual campus at the Swiss Federal Institute of Technology (ETH) Zurich.