Interpersonal Communication, 4th Edition

Interpersonal Communication helps students see how communication not only affects their relationships but also influences their health, happiness, and quality of life. Author Kory Floyd encourages students to go beyond commonsense notions about communication and helps them see the value of investigating interpersonal processes - both face-to-face and online - in a systematic manner. Interpersonal Communication meets students where they are, speaking to them in a way that interests them and helping them to use both the content and the cognitive tools to relate theories and concepts to their own experiences. In this new edition, the following features enhance Kory Floyd’s unique and engaging approach to interpersonal communication: • Seamless integration of scholarship, theory, and skills. By combining the latest research with the everyday scenarios learners face, Kory Floyd presents a systematic and modern approach to the study of interpersonal communication that helps students build vital interpersonal skills and make sound choices—academically, personally, and professionally. • Emphasis on critical thinking and self-reflection. Students will have numerous opportunities to make connections between the text and their own lives, as well as to consider how their communication choices influence the outcomes they experience. • Examples with real-world relevance relate content to real life. Chapter-opening vignettes and examples throughout the chapters enliven the content and allow learners to study interpersonal communication in an engaging way that directly relates to them. • Online and electronically mediated communication integrated in every chapter. Every chapter includes comprehensive coverage of technology and digital devices’ influence on interpersonal communication, from online deception and relational maintenance via tests to improving listening and emotional expression when online. • Culture, gender and diversity are integrated throughout the text. Every chapter includes essential information about how culture, gender, and sexual identity affect communication. Throughout the new edition, coverage of gender and sexuality topics has been updated to reflect the latest scholarship as well as cultural conventions for applying gender-neutral pronouns and using inclusive language. • Enhanced coverage of deceptive communication. Unique in its focus on the timely and critical topic of deceptive communication, Chapter 12 now features enhanced coverage of, and guidance for responding to, the various types of deception students encounter in their daily lives, including high-profile lying and lying through dating apps. Cover Title Page Copyright Page Brief Contents Contents Preface Acknowledgments PART 1 FUNDAMENTALS OF INTERPERSONAL COMMUNICATION 1 About Communication Why We Communicate Communication Meets Physical Needs Communication Meets Relational Needs Communication Fills Identity Needs Communication Meets Spiritual Needs Communication Serves Instrumental Needs Learn It Apply It Reflect On It The Nature of Communication Three Models of Human Communication Six Characteristics of Communication Dispelling Some Communication Myths Learn It Apply It Reflect On It How We Communicate Interpersonally Characteristics of Interpersonal Communication Why Interpersonal Communication Matters Learn It Apply It Reflect On It Building Your Communication Competence What Communicating Competently Involves Characteristics of Competent Communicators Competent Online Communication Learn It Apply It Reflect On It Master the Chapter 2 Culture and Gender Understanding Culture and Communication Defining Culture The Components of Culture Cultures and Co-Cultures Social Media as a Co-Culture Communicating with Cultural Awareness Learn It Apply It Reflect On It How Culture Affects Communication Individualism and Collectivism Low- and High-Context Cultures Low- and High-Power-Distance Cultures Masculine and Feminine Cultures Monochronic and Polychronic Cultures Uncertainty Avoidance Cultural Communication Codes Cultural Universals Learn It Apply It Reflect On It Understanding Gender and Communication Gender Roles and Communication Biological Sex and Communication Sexual Orientation and Communication Some Explanations for Gendered Communication Learn It Apply It Reflect On It How Gender Affects Communication Gender and Verbal Communication Gender and Nonverbal Communication Learn It Apply It Reflect On It Master the Chapter 3 Communication and the Self Understanding the Self: Self-Concept What Is a Self-Concept? How a Self-Concept Develops Awareness and Management of the Self-Concept Learn It Apply It Reflect On It Valuing the Self: Self-Esteem Benefits and Drawbacks of Self-Esteem Culture, Sex, and Self-Esteem The Self and Interpersonal Needs Learn It Apply It Reflect On It Presenting the Self: Image Management Principles of Image Management Managing Face Needs Learn It Apply It Reflect On It Communicating the Self: Self-Disclosure Principles of Self-Disclosure Benefits of Self-Disclosure Risks of Self-Disclosure Challenges and Risks of Disclosing Online Learn It Apply It Reflect On It Master the Chapter 4 Interpersonal Perception The Process of Perception Interpersonal Perception Defined Three Stages of the Perception Process Influences on Perceptual Accuracy Forming Perceptions Online Learn It Apply It Reflect On It Fundamental Forces in Interpersonal Perception Stereotyping Relies on Generalizations The Primacy Effect Governs First Impressions The Recency Effect Influences Impressions Our Perceptual Set Limits What We Perceive Egocentrism Narrows Our Perspective Positivity and Negativity Biases Affect Perception Learn It Apply It Reflect On It Explaining What We Perceive Explaining Behavior through Attributions Recognizing Common Attribution Errors Learn It Apply It Reflect On It Improving Your Perceptual Abilities Being Mindful of Your Perceptions Checking Your Perceptions Learn It Apply It Reflect On It Master the Chapter PART 2 INTERPERSONAL COMMUNICATION SKILLS IN ACTION 5 Language The Nature of Language Language Is Symbolic Language Is Arbitrary (Mostly) Language Is Governed by Rules Language Has Layers of Meaning Language Varies in Clarity Language Is Bound by Context and Culture Learn It Apply It Reflect On It Appreciating the Power of Words Naming Defines and Differentiates Us We Use Words to Persuade Credibility Empowers Us Language Expresses Affection and Intimacy Words Provide Comfort and Healing Learn It Apply It Reflect On It The Use and Abuse of Language Humor: What’s so Funny? Euphemisms: Soft Talk Slang: The Language of Co-Cultures Defamation: Harmful Words Profanity: Offensive Language Hate Speech: Profanity with a Hurtful Purpose Learn It Apply It Reflect On It Creating a Positive Communication Climate Use Confirming Messages and Minimize Disconfirming Messages Avoid Making Others Defensive Provide Effective Feedback Own Your Thoughts and Feelings Separate Opinions from Factual Claims Create Positive Climates in Electronically Mediated Communication Learn It Apply It Reflect On It Master the Chapter 6 Nonverbal Communication The Nature of Nonverbal Communication What Is Nonverbal Communication? Five Characteristics of Nonverbal Communication Functions of Nonverbal Communication Learn It Apply It Reflect On It Ten Channels of Nonverbal Communication Facial Displays Eye Behaviors Movement and Gestures Touch Behaviors Vocal Behaviors The Use of Smell The Use of Space Physical Appearance The Use of Time The Use of Artifacts Learn It Apply It Reflect On It Culture, Sex, and Nonverbal Communication Culture Influences Nonverbal Communication Sex Influences Nonverbal Communication Learn It Apply It Reflect On It Improving Your Nonverbal Communication Skills Interpreting Nonverbal Communication Expressing Nonverbal Messages Managing Nonverbal Behavior in Electronically Mediated Communication Learn It Apply It Reflect On It Master the Chapter 7 Listening The Nature of Listening What Is Listening? The Importance of Listening Effectively Some Misconceptions about Listening Culture and Sex Affect Listening Behavior Learn It Apply It Reflect On It Ways of Listening Stages of Effective Listening Types of Listening Effective Listening Online Learn It Apply It Reflect On It Common Barriers to Effective Listening Noise Pseudolistening and Selective Attention Information Overload Glazing Over Rebuttal Tendency Closed-Mindedness Competitive Interrupting Learn It Apply It Reflect On It Becoming a Better Listener Becoming a Better Informational Listener Becoming a Better Critical Listener Becoming a Better Empathic Listener Learn It Apply It Reflect On It Master the chapter 8 Emotion Emotion in Interpersonal Communication What Is an Emotion? Joyful/Affectionate Emotions: Happiness, Love, Passion, and Liking Hostile Emotions: Anger, Contempt, Disgust, Jealousy, and Envy Sad/Anxious Emotions: Sadness, Depression, Grief, Fear, and Social Anxiety Learn It Apply It Reflect On It The Nature of Emotion Emotions Are Multidimensional Emotions Vary in Valence and Intensity Emotions Come in Primary and Secondary Forms Sometimes Emotions Are Meta-Emotions Learn It Apply It Reflect On It Influences on Emotional Experience and Expression Culture Display Rules Technology and Computer-Mediated Communication Emotional Contagion Sex and Gender Personality Emotional Intelligence Learn It Apply It Reflect On It Sharpening Your Emotional Communication Skills Identifying Emotions Reappraising Negative Emotions Accepting Responsibility for Emotions Separating Emotions from Actions Learn It Apply It Reflect On It Master the Chapter PART 3 DYNAMICS OF INTERPERSONAL RELATIONSHIPS 9 Forming and Maintaining Personal Relationships Why Relationships Matter We Form Relationships Because We Need to Belong Relationships Bring Rewards Relationships Carry Costs as Well as Rewards Learn It Apply It Reflect On It The Nature of Personal Relationships Close Relationships Require Commitment Close Relationships Foster Interdependence Close Relationships Require Continuous Investment Close Relationships Spark Dialectical Tensions Managing Dialectical Tensions Learn It Apply It Reflect On It Forming and Maintaining Social Bonds Attraction Theory Uncertainty Reduction Theory Predicted Outcome Value Theory Understanding Relationship Formation Theories about Costs and Benefits Relational Maintenance Behaviors Understanding Relationship Maintenance Learn It Apply It Reflect On It Stages of Relationship Development Getting In: Relationship Formation Getting Out: Relationship Dissolution Repairing Damaged Relationships Individual and Cultural Variations in Relationship Development Relationship Development and Maintenance via Online Social Networking Learn It Apply It Reflect On It Master the Chapter 10 Interpersonal Communication in Close Relationships Communicating in Friendships Friendships Are Voluntary Friendships Are Usually Platonic Friends Are Usually Peers Friendships Are Governed by Rules Friendships Differ by Sex Friendships Have a Life Span Learn It Apply It Reflect On It Communicating in Romantic Relationships Characteristics of Romantic Relationships Differing Relational Types among Romantic Couples Interpersonal Communication in Romantic Relationships Learn It Apply It Reflect On It Communicating in Families What Makes a Family? Types of Families Communication Issues in Families Learn It Apply It Reflect On It Communicating in the Workplace Relationships with Co-workers Relationships between Superiors and Subordinates Relationships with Clients Online Communication in Workplace Relationships Learn It Apply It Reflect On It Master the Chapter 11 Interpersonal Conflict The Nature of Interpersonal Conflict Defining Interpersonal Conflict Thinking about Interpersonal Conflict Learn It Apply It Reflect On It Conflict in Personal Relationships Characteristics of Interpersonal Conflict Common Conflict Triggers How Sex and Gender Affect Conflict How Culture Affects Conflict Managing Online Conflict Learn It Apply It Reflect On It Power and Conflict Characteristics of Power Forms of Power Sex, Gender, and Power Culture and Power Learn It Apply It Reflect On It Managing Interpersonal Conflict Problematic Behaviors during Conflict Strategies for Managing Conflict Successfully Learn It Apply It Reflect On It Master the Chapter 12 Deceptive Communication The Nature of Interpersonal Deception Defining Deception The Elements of Deception Interpersonal Deception Is a Common Component of Politeness Deception Is Common When Communicating Online Learn It Apply It Reflect On It The Diversity of Deceptive Acts Some Reasons Why People Deceive Some Lies Falsify or Exaggerate Some Lies Omit or Distort Information Learn It Apply It Reflect On It Communication Behaviors and Deception Detecting Deception Is Difficult Some Behaviors Are Common during Acts of Deception Learn It Apply It Reflect On It Detecting Lies in Different Contexts Familiarity Affects Our Ability to Detect Deception Expressive People Are Better Liars Culture Matters, but Only Sometimes Motivation Affects Our Ability to Deceive Suspicion May Not Improve Deception Detection Context Affects Our Ability to Spot Lies Learn It Apply It Reflect On It Master the Chapter Glossary Endnotes Index "Interpersonal Communication 4e help students to see how communication not only affects their relationships but also influences their health, happiness, and quality of life. It encourages students to go beyond commonsense notions about communication and help them see the value of investigating interpersonal processes-both face-to-face and online-in a systematic way"-- Provided by publisher