Organization Development

In the light of the above, the book offers a practical and realistic approach to the study of Organizational Development. The concepts, theories and OD interventions have been explained in details. Chapters on emotional intelligence, empowerment, learning organizations, quality of work life and future of OD were considered necessary and therefore have been included in the book. Each chapter begins with the Chapter plan followed by the text. At the end of each chapter a detailed summary, text questions, bibliography and case study have been appended. The book covers UGC syllabus and that of the most of the Indian universities. Together the book is presented to fill up the existing gap on the subject. It is written in simple language keeping in mind the needs of the MBA students and OD practitioners. It is a comprehensive textbook on "Organization Development". Preface......Page 8 Acknowledgement......Page 10 Contents......Page 12 An Overview of Organizational Development......Page 20 Definitions......Page 22 Profile of Organization Culture......Page 24 History of Organizational Development......Page 27 OD Characteristics/Competencies ......Page 29 Text Questions ......Page 30 Case Study: Action Plan for CSR* ......Page 31 Introduction ......Page 34 Historical Background Of Values ......Page 35 Early Statements of Od Values and Assumptions ......Page 37 Bibliography ......Page 40 Case Study: QWC—The Balancing Act......Page 41 Introduction......Page 44 Diagnosis......Page 45 Considerations and Action Components of OD Programme......Page 46 Managing Change (Cummings And Worley’s Model)......Page 48 Eight Steps for Successful Organization Transformation: Kotter’s model of Change 3......Page 50 Summary ......Page 51 Case Study Growing Pains of the Pennathur Tyre Company ......Page 52 Introduction ......Page 56 Concepts ......Page 57 Organizational Strategies for Personal Concern ......Page 58 Process Consultation ......Page 60 Job Related Interventions ......Page 63 Socio-Technical Interventions ......Page 64 Structural Interventions ......Page 65 Learning Organizations ......Page 66 Text Questions ......Page 67 Case Study: The Quality Conundrum......Page 68 Bibliography ......Page 69 Introduction ......Page 70 Understanding Action Research ......Page 71 Action Research as Approach To Problem-Solving ......Page 73 Bibliography ......Page 74 Definitions ......Page 76 Learning Organizations ......Page 79 Skills Needed for Learning Organizations ......Page 80 Phases of Learning ......Page 81 Summary ......Page 82 OD in Practice ......Page 83 Case Study a Success Story ......Page 84 Introduction ......Page 86 Entry and Contracting ......Page 87 Defining the Client-Consultant System ......Page 88 Diagnosis of the Problem and Implementation of Intervention Strategy......Page 90 Dependency and Terminating the Services of Consultant ......Page 91 Ethical Standards ......Page 92 Responsibilities of the Client System ......Page 93 The Change Agents ......Page 94 Summary ......Page 96 Bibliography ......Page 98 Case Study: Impact India Foundation......Page 99 Introduction ......Page 102 Teams and Work Groups ......Page 103 Types of Teams ......Page 104 Characteristics of Effective Teams ......Page 105 Team Building Interventions ......Page 107 Process Consultation Interventions ......Page 111 Techniques of Team Building ......Page 112 Force Field Analysis ......Page 114 Summary ......Page 115 Bibliography ......Page 117 Whole System in One Room ......Page 120 Confrontation Meeting – Beckhard ......Page 121 Bibliography ......Page 122 Introduction ......Page 124 Inter Group Operating Problems ......Page 125 Transactional Analysis (TA) ......Page 128 Stress Management ......Page 133 Inter Group Team Building Interventions......Page 138 Third Party Peace-Making Interventions ......Page 139 Organizational Mirroring ......Page 140 Summary ......Page 141 Text Questions ......Page 142 Bibliography ......Page 143 Case Study ......Page 144 Introduction ......Page 146 Job Redesign ......Page 147 Quality Circles ......Page 150 Management by Objective (MBO)......Page 151 Difficulties in Managing MBO Concept ......Page 155 Six Sigma ......Page 157 Total Quality in Human Resources Management ......Page 159 Re-Engineering ......Page 163 Systems Approach to Management ......Page 164 Benchmarking to Improve Competitive Performance ......Page 166 Summary ......Page 167 Case Study Voltas Limited ......Page 168 Introduction ......Page 170 T-Group Training ......Page 171 Coaching and Mentoring ......Page 172 Career Anchors......Page 173 Summary ......Page 176 1. Training Skill Sets ......Page 177 2. Succession Planning- Keeping the Seat Warm......Page 178 Introduction ......Page 180 Factors Favourable for Empowerment ......Page 181 Why Empowerment? ......Page 182 Factors Contributing to Empowerment ......Page 183 Redesigning Organizational Structure ......Page 184 Types of Empowerment ......Page 186 Barriers of Empowerment ......Page 187 Career-Life Planning ......Page 188 Text Questions ......Page 189 Bibliography ......Page 190 Case Study People Power at Jet Airways ......Page 191 Introduction ......Page 192 Examination of Various Strategies ......Page 193 OD is an Applied Behavioural Science ......Page 194 Bibliography ......Page 195 Case Study: Managing The Mind......Page 196 Introduction ......Page 198 Organizational Growth as a Factor of Change ......Page 199 Forces of Change ......Page 201 Change Process ......Page 202 Levels of Change ......Page 204 Types of Change ......Page 207 Steps in Managing Change ......Page 208 Change Agents ......Page 209 Resistance to Change ......Page 210 Managing Resistance to Change......Page 211 Summary ......Page 212 Text Questions ......Page 213 Bibliography ......Page 214 Case Study: Magic Kingdom......Page 215 Introduction ......Page 218 Definitions ......Page 219 Bases/Sources of Power ......Page 220 Organization Based Power ......Page 221 Politics ......Page 223 Machiavellianism (1469–1527) ......Page 225 Strategies Used by Executives Ethics in OD ......Page 226 Ethics in OD ......Page 228 Summary ......Page 230 Text Questions ......Page 231 Introduction ......Page 232 Features of Quality of Work Life ......Page 233 Model of QWL ......Page 234 Mental Health ......Page 238 Burnout ......Page 239 Quality Circle (QC) ......Page 241 Summary ......Page 242 Text Questions ......Page 243 Bibliography ......Page 244 Case Study QWL In Bhilai Steel Plant ......Page 246 Emotions ......Page 248 Emotional Dimensions ......Page 249 Emotional Intelligence at Work ......Page 250 Framework of Emotional Competence ......Page 251 Affective Events Theory ......Page 252 Bibliography ......Page 253 Case Study: Emotions......Page 254 Introduction ......Page 256 Understanding Organization Culture ......Page 257 Functions of Organization Culture ......Page 258 Levels of Culture ......Page 259 Organizational Climate ......Page 264 Summary ......Page 266 Bibliography ......Page 267 Introduction ......Page 268 Strength of OD ......Page 269 Challenges for the Organization ......Page 270 Bibliography ......Page 274 1. Esprit De Corporate ......Page 275 2. Rebuilding Nalanda ......Page 277 Index......Page 280 About the Book: It is necessary for the organization to invent organizational culture, have killed people and world class technologies, evolve latest processes and introduce systems that make organization a truly learning organization. In the light of the above, the book offers a practical and realistic approach to the study of Organizational Development. The concepts, theories and OD interventions have been explained in details. Chapters on emotional intelligence, empowerment, learning organizations, quality of work life and future of OD were considered necessary and therefore have been incl.