Six Sigma

Six Sigma is one of the most important developments in the field of business improvement. It is also one of the most over-hyped and misunderstood initiatives, leading to confusion and controversy. Those studying or working in the area need to understand not only the mechanics of conducting Six Sigma projects, or even implementing the wider initiative You can download the book via the link below. Content 1. Introduction 2 Background and History 2.1. Development of Quality Thinking 2.2. Six Sigma: The Next Evolution 2.3. Definition of Six Sigma 2.4. Summary 3. Why Six Sigma? 3.1. Introduction 3.2. To Improve Financial Performance and Profitability 3.3. To be Responsive to, and Focused on, Customers 3.4. To Improve Product and Service Performance 3.5. Contributing to Organizational Learning 3.6. Summary 4. Six Sigma: Key Strategic Concepts 4.1. Six Sigma is Strategic 4.2. Six Sigma is About Customers 4.3. Six Sigma is About Variation 4.4. Six Sigma is About Process and Scientific Investigation 4.5. Six Sigma is About People and Learning Not Cost 4.6. Summary 5. Strategic Six Sigma 5.1. Introduction 5.2. Vision, Mission and Values 5.3. Strategic Objectives 5.4. Hoshin Kanri and Six Sigma 5.5. Summary 6. Customers 6.1. Introduction 6.2. Customer Satisfaction and Customer Value 6.3. Summary 7. Variation 7.1. Introduction 7.2. Special and Common Cause Variation 7.3. Process Capability 7.4. Summary 8. Processes and Scientific Investigation 8.1. Introduction 8.2. Business Processes: The Reality 8.3. Scientific Investigation 8.4. Summary 9. People and Organizational Learning 9.1. Key Six Sigma Roles 9.2. Belt System Issues 9.3. People and Change 9.4. Organizational Learning 9.5. Summary 10. Sustainable Six Sigma Deployment 10.1. Deployment Model: Kotter 10.2. Deployment Logic: System of Profound Knowledge (SoPK) 10.3. Steps 1 to 3: Envisioning the Transformation 10.4. Steps 4 to 7: Enacting the Transformation 10.5. Step 8: Institutionalise the New System 10.6. Summary 11. Six Sigma Projects: Key Concepts 11.1. Basic Statistical Concepts 11.2. Variation, the Normal Distribution, DPMO and Sigma Levels 11.3. The Scientific Method and the DMAIC Cycle 11.4. The Four Focuses of a Six Sigma Project 11.5. Process 11.6. People and Change 11.7. Summary 12. DMAIC 12.1. Introduction 12.2. The Define Stage 12.3. The Measure Stage 12.4. The Analyse Stage 12.5. The Improve Stage 12.6. The Control Stage 12.7. Summary 13. Customer Focus in DMAIC 13.1. Introduction 13.2. What Does the Customer Value? 13.3. What is the Value Stream? 13.4. What Design/Process Elements Affect Customer requirements? 13.5. Quality Function Deployment 13.6. Summary 14. Variability Reduction in DMAIC 14.1. Introduction 14.2. Building and Using Control Charts 14.3. Responding to Out of Control Conditions 14.4. Process Capability 14.5. Responding to Incapable Processes 14.6. Evaluating the Measurement System 14.7. Summary 15. Soft Aspects of DMAIC 15.1. Learning in and Between Projects 15.2. People in Improvement 15.3. Summary 16. Processes in DMAIC Projects 16.1. Introduction 16.2. Supplier-Input-Process-Output-Customer (SIPOC) Diagram 16.3. Process Flow Chart 16.4. Value Stream Mapping 16.5. Soft Systems Methodology 16.6. Summary 17. DMAIC in Service Organizations 17.1. Introduction 17.2. Service is Different 17.3. The Dimensions of Service Quality 17.4. Contribution of Six Sigma 17.5. Potential Modifications to Six Sigma in Service Environments 17.6. Summary 18. Successful DMAIC Projects 19. Example of a Six Sigma Project 19.1. Introduction 19.2. Project Background 19.3. Selection of a Quality Characteristic 19.4. Methodology 19.5. Summary 20. Quality by Design (for Six Sigma) 20.1. Introduction 20.2. The DFSS Process 20.3. The Voice of The Customer 20.4. Impact of Late Design Changes 20.5. Design for ‘X’ 20.6. DFSS Tools 20.7. Summary 21. Six Sigma: A Critique 21.1. Introduction 21.2. Accepted Strengths of Six Sigma 21.3. Reasons for Failure and Critical Success Factors 21.4. Inherent Conceptual Issues 21.5. The Future 21.6. Summary 22. References Sisältö Introduction Background and History Development of Quality Thinking Six Sigma: The Next Evolution Definition of Six Sigma Summary Why Six Sigma? Introduction To Improve Financial Performance and Profitability To be Responsive to, and Focused on, Customers To Improve Product and Service Performance Contributing to Organizational Learning Summary Six Sigma: Key Strategic Concepts Six Sigma is Strategic Six Sigma is About Customers Six Sigma is About Variation Six Sigma is About Process and Scientific Investigation Six Sigma is About People and Learning Not Cost Summary Strategic Six Sigma Introduction Vision, Mission and Values Strategic Objectives Hoshin Kanri and Six Sigma Summary Customers Introduction Customer Satisfaction and Customer Value Summary Variation Introduction Special and Common Cause Variation Process Capability Summary Processes and Scientific Investigation Introduction Business Processes: The Reality Scientific Investigation Summary People and Organizational Learning Key Six Sigma Roles Belt System Issues People and Change Organizational Learning Summary Sustainable Six Sigma Deployment Deployment Model: Kotter Deployment Logic: System of Profound Knowledge (SoPK) Steps 1 to 3: Envisioning the Transformation Steps 4 to 7: Enacting the Transformation Step 8: Institutionalise the New System Summary Six Sigma Projects: Key Concepts Basic Statistical Concepts Variation, the Normal Distribution, DPMO and Sigma Levels The Scientific Method and the DMAIC Cycle The Four Focuses of a Six Sigma Project Process People and Change Summary DMAIC Introduction The Define Stage The Measure Stage The Analyse Stage The Improve Stage The Control Stage Summary Customer Focus in DMAIC Introduction What Does the Customer Value? What is the Value Stream? What Design/Process Elements Affect Customer requirements? Quality Function Deployment Summary Variability Reduction in DMAIC Introduction Building and Using Control Charts Responding to Out of Control Conditions Process Capability Responding to Incapable Processes Evaluating the Measurement System Summary Soft Aspects of DMAIC Learning in and Between Projects People in Improvement Summary Processes in DMAIC Projects Introduction Supplier-Input-Process-Output-Customer (SIPOC) Diagram Process Flow Chart Value Stream Mapping Soft Systems Methodology Summary DMAIC in Service Organizations Introduction Service is Different The Dimensions of Service Quality Contribution of Six Sigma Potential Modifications to Six Sigma in Service Environments Summary Successful DMAIC Projects Example of a Six Sigma Project Introduction Project Background Selection of a Quality Characteristic Methodology Summary Quality by Design (for Six Sigma) Introduction The DFSS Process The Voice of The Customer Impact of Late Design Changes Design for ‘X’ DFSS Tools Summary Six Sigma: A Critique Introduction Accepted Strengths of Six Sigma Reasons for Failure and Critical Success Factors Inherent Conceptual Issues The Future Summary References Six Sigma is one of the most important developments in the field of business improvement. It is also one of the most over-hyped and misunderstood initiatives, leading to confusion and controversy. You can download the book for free via the link below.