What is six sigma?

A brief introduction to Six Sigma­­ for employees Six Sigma is today's most talked-about system for improving the quality of organizational processes. Written by bestselling author Peter Pande, What Is Six Sigma? is a concise summary of the core themes and processes of Six Sigma. Unlike almost all other books on Six Sigma, it is written for the employees of organizations rolling out Six Sigma­­not just managers. This helpful overview describes what Six Sigma is, why companies are implementing it, and how employees can make it a success in their own organizations. Based on the bestselling The Six Sigma Way, this accessable introduction to Six Sigma answers typical employee questions, concerns, and even skepticism about this revolutionary program. Includes: The six themes of Six Sigma A five-step roadmap to Six Sigma implementation The 10 basic tools of Six Sigma, with an entire page devoted to each

the First Six Sigma Primer Written Especially For Employees

six Sigma Has Gained An Avid Following Among Executives And Managers For Its Ability To Reduce Cycle Time, Eliminate Product Defects, And Dramatically Increase Customer Involvement And Satisfaction. But Six Sigma Can't Work Without Widespread Employee Involvement And Commitment. what Is Six Sigma? explains, For employees, the Core Ideas Behind Six Sigma, The Crucial Roles And Responsibilities Employees Have In A Six Sigma Initiative, And How Six Sigma Can Benefit Them.

this Concise Introduction To Six Sigma Explains What Questions To Ask When Six Sigma Is First Introduced In An Organization, Then Answers Those Questions In Straightforward And Easy-to-read Style. Look To It For Real-world Descriptions Of:

• the Fundamentals And Foundations Of Six Sigma
• the Essential Roles Employees Play In Six Sigma
• the Changes And Challenges They Are Likely To See
• case Studies Of Employees Using Six Sigma To Identify­­and Correct­­major Problems

more Than A Quality Program, Six Sigma Is A business initiative That Helps Every Area Of An Organization Meet The Changing Needs Of Its Customers, Profitably. what Is Six Sigma? will Help Spread The Message Of Six Sigma Around Any Organization Simply And Clearly.

peter S. Pande Is President Of Pivotal Resources, Inc., A Leading Organizational Improvement Consulting And Training Firm.. He Is An Experienced Executive Consultant And Has Helped Guide Six Sigma Initiatives At Major Corporations. He Cowrote The Bestselling the Six Sigma Way as Well As the Six Sigma Way Team Fieldbook.

larry Holpp Is A Consultant With Pivotal Resources. He Was Previously Vice President, Quality And A Master Black Belt At Ge Capital. Holpp Is The Author Of managing Teams, And The team Turbo Training kit, And Has Published Two Dozen Articles On Training And Quality In Professional Journals.

COPYRIGHT......Page 3 CONTENTS......Page 7 ACKNOWLEDGMENTS......Page 9 C H A P T E R 1 THE SIX SIGMA SUCCESS STORY......Page 11 WHAT EXACTLY IS SIX SIGMA?......Page 12 WHAT’S NEW ABOUT SIX SIGMA?......Page 13 SIX SIGMA AS A STATISTICAL MEASURE......Page 16 SIX SIGMA AS A GOAL......Page 19 SIX SIGMA AS A SYSTEM OF MANAGEMENT......Page 22 SUMMARY: SIX THEMES OF SIX SIGMA......Page 24 IMPLEMENTING SIX SIGMA: THREE BASIC ON-RAMPS......Page 27 NEW ROLES FOR MANAGERS AND EMPLOYEES......Page 31 DMAIC......Page 37 THE DMAIC TEAM LIFE CYCLE......Page 38 THE DMAIC PROBLEM-SOLVING MODEL......Page 40 SUMMARY......Page 51 COPING WITH THE CHANGE THAT SIX SIGMA BRINGS......Page 52 IMPROVING YOUR JOB SKILLS THROUGH SIX SIGMA......Page 58 SUMMARY......Page 60 TOOLS FOR GENERATING IDEAS AND ORGANIZING INFORMATION......Page 61 TOOLS FOR DATA GATHERING......Page 65 TOOLS FOR PROCESS AND DATA ANALYSIS......Page 68 TOOLS FOR STATISTICAL ANALYSIS......Page 73 TOOLS FOR IMPLEMENTATION AND PROCESS MANAGEMENT......Page 75 SUMMARY......Page 77 CASE 2: SIX SIGMA IN SPACE......Page 78 CASE 3: CANCEL THAT NEW PLANT......Page 79 CASE 4: GETTING PAID, ON TIME......Page 80 CASE 6: IMPROVING LOAN QUALITY......Page 81 SUMMARY......Page 82 THE CHALLENGE TO LEADERS AT ALL LEVELS......Page 84 THE POTENTIAL BENEFITS TO LEADERS AT ALL LEVELS......Page 85 MEETING THE CHALLENGES TO ACHIEVE THE BENEFITS......Page 86 SUPPORTING IMPROVEMENT OF SIX SIGMA......Page 90 NINE THINGS YOU SHOULD DO......Page 91 FIVE SKILLS TO DEVELOP......Page 94 FINAL NOTE......Page 96 APPENDIX......Page 97 The First Six Sigma Primer Written Especially for EmployeesSix Sigma has gained an avid following among executives and managers for its ability to reduce cycle time, eliminate product defects, and dramatically increase customer involvement and satisfaction. But Six Sigma can’t work without widespread employee involvement and commitment. explains, for employees, the core ideas behind Six Sigma, the crucial roles and responsibilities employees have in a Six Sigma initiative, and how Six Sigma can benefit them.This concise introduction to Six Sigma explains what questions to ask when Six Sigma is first introduced in an organization, then answers those questions in straightforward and easy-to-read style. Look to it for real-world descriptions of:The fundamentals and foundations of Six SigmaThe essential roles employees play in Six SigmaThe changes and challenges they are likely to seeCase studies of employees using Six Sigma to identify ­­and correct­­ major problemsMore than a “quality” program, Six Sigma is a business initiative that helps every area of an organization meet the changing needs of its customers, profitably. What Is Six Sigma? will help spread the message of Six Sigma around any organization simply and clearly. Six Sigma is today's most talked-about system for improving the quality of organizational processes. Written by bestselling author Peter Pande, What Is Six Sigma? is a concise summary of the core themes and processes of Six Sigma. Unlike almost all other books on Six Sigma, it is written for the employees of organizations rolling out Six Sigma ƯƯnot just managers. This helpful overview describes what Six Sigma is, why companies are implementing it, and how employees can make it a success in their own organizations. Based on the bestselling The Six Sigma Way, this accessable introduction to Six Sigma answers typical employee questions, concerns, and even skepticism about this revolutionary program Six Sigma is an approach to quality control that can reduce cycle time, eliminate product defects, and dramatically increase customer involvement and satisfaction. But Six Sigma can't work without widespread employee involvement and commitment. This primer explains, for employees, the core ideas behind Six Sigma, the crucial roles and responsibilities employees have in a Six Sigma initiative, and how Six Sigma can benefit them. Topics covered include : the fundamentals and foundations of Six Sigma; the essential roles employees play; the changes and challenges they are likely to see; case studies of using Six Sigma to identify and correct major problems This volume is a brief, 98 page One-Minute Manager style book for employees (not managers) describing what Six Sigma is, why companies are implementing it, why employees should care, and how employees can make it a success in their organization